Portal Level Issue Reports

Portal Level Issue Reports

Users can view organization-level issue reports. These reports display the number of issues across all of the organization's projects based on a variety of parameters.

Availability: Latest user based Enterprise plan.

Benefits:

  1. Basic Reports: View issue count by these fields -  Status, Assignee, Reporter, Escalation, Severity, Module, Classification, Reproducible, Tags, Project
  2. Advance Reports: View Issue Status by Assignee, Issue Escalation by Assignee, Custom Issue Report, Custom-Time based report.

View Basic Reports

  1. Click Reports in the left navigation panel.
  2. Click on the drop-down panel.
  3. Select Issue Reports.
  4. Select a report type under Basic Reports.

View Advanced Reports

The Advanced Reports display the issue count for each user according to the issue status or escalation level.
Additionally, the Custom Issue Report permits users to select any two criteria and generate a custom report.


The Custom Time-Based Report enables users to compare the issue count to two custom or default time-based fields.

Other Options

Users can change the graph type, use filters to generate reports, and even export the Org level issue reports.
  1. Users can switch between Line  and Area  chart from the right corner of the chart area.
  2. The filter option can be accessed by clicking the icon. The reports are generated based on the criteria selected in the filters.
  3. Click to access the export options. Select Export to PDF to generate a PDF of the chart.
    Click Export History to view the download history and also download the file again.

See Also




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