Configuration

Client permissions

Configure your client permissions and privileges. You can set the default client permissions to view the issues for the selected project. And you can collaborate with your clients and work on the issues.

In Client Permissions, select the required permissions for the selected project.

Navigate to > Issue Tracker > Configuration.
Select the required client permission setting for your issues.
Click Update.

Issues can be assigned to client users only when Assign external Issues to client users is selected.

Email settings for issues

Configure email settings, to forward issues to Zoho Projects from your configured mail ID. Email settings allow you to configure an email account as a POP account. In addition, add "@pop.zohoprojects.com" ID as a forwarding address in your email account.

Navigate to > Issue Tracker > Configuration.
Enter the email ID under Email Settings.
Click Update.

Configure POP Forwarding in Outlook

Click on Settings in your Outlook account.
Click on Forwarding under Mail tab.
Toggle the Enable Forwarding option.
Copy the pop forwarding address from Zoho Projects Issue tracker settings and paste in the screen. Click Save.

See Also

Configure issue tracker

Customize issue tracker

Automate issue tracker

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