Live Tracker Summary in Zoho CRM

It is now possible for admins to view their users' daily travel summary in Zoho CRM. For this, you have to have the Live Tracker feature enabled and have active trackers in place. This summary basically lists out all the information related to your tracking. Here's how you can do it:

Step 1: Send an email to support@routeiq.com saying you need this feature enabled for your organization.

Step 2: Once we get back to you saying it has now been enabled, log in to your account on Zoho CRM

Step 3: In the modules tab, scroll below all the default and custom modules and open RIQ Tracking Summary which will have now been created for you.

Note: Since this is a daily summary data of users, one record is consumed per day for each active user. LT Summary will be updated everyday at 1:00 AM (your timezone). If you would like to run it in a specific hour, we can configure it for you from the backend. Just write to support@routeiq.com to enable it.

Here is what each of the fields mean:

Field Name	Description
Tracking Summary ID	The unique ID generated for every tracking that has been summarized for you.
RIQ Tracking Summary Owner	The admin who generated this report
Tracked User	The name of the user whose summary is being displayed
Travel Start Time	The exact time and date stamp which marks the travel beginning for that day
Travel End Time	The exact time and date stamp which marks the travel ending for that day
Moving Duration (Mins)	The number of minutes in that day that user kept moving
Travel Duration (Mins)	The amount of time that agent spent travelling, in minutes.
Data Loss Duration (Mins)	The number of minutes in that day where data was lost
Idle Duration (Mins)	The amount of time said agent spent stationary or in waiting, in minutes
Avg. Speed mph	The average speed at which the user travelled in that day
Avg. Speed kmph	The average speed at which the agent travelled, in kilometres per hour
Travel Distance (miles)	The number of miles that user had traveled that day
Travel Distance (km)	The total distance your agent travelled, in kilometres
Summary Date	The travel summary's date (e.g., 13 Jan request → 12 Jan data)

You can use the insights derived from this data to make business decisions, write reports on expenses and allocate resources accordingly.