Non-Mappable Records
A non-mappable record is a record whose address cannot be located on the map.
Viewing Non-mappable records
Click on Non-mappable link to view more details about them.
There are 4 reasons why the records are non-mappable and its corresponding action.
Reason | Action |
Invalid address | Edit the address field with correct address info |
Empty address fields | Enter the address field |
Record Credits Exhausted | Purchase additional record credits from Zoho Store(store.zoho.com) |
Address conversion not started | Wait for the geocode process to start and complete. |
Editing the address
You can choose to edit the address or choose the record's location on the map.
Edit address will take you to record edit page in Zoho CRM, where the correct address needs to be entered.
Choose on map will let you choose the record's location on the map in RouteIQ.
This feature can be enabled in the backend. Address coordinates-based integration is needed.
Dual integration can only be setup in the backend.