Sending Voice Notes
Sending a voice note from the operator chat window
Visitors prefer hearing and interacting with operators instead of emails or chatbots. Voice notes help your operator to bring trust and explain resolution faster to complex questions. Your operators can send a voice note instead of text right from the operator chat window.
You can stop the recording whenever you complete or cancel the voice note and re-take.
You can delete the voice note before sending it to the visitor.
Sending a voice note from visitor chat window
Voice notes help the visitor to cut down long messages and explain their queries instantly and get resolution faster.
Visitors can stop the recording whenever they complete or cancel the voice note and re-take.
Visitors can delete the voice note before sending it to the operator.
Note:
Do remember to enable the voice notes option in the visitor chat window.
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