Bot logs

Bot logs

Info
Note to customers: This is a part of our upcoming Summer ’26 release and will be rolled out in phases. If you would like early access to explore the feature, please fill out this form.

Bot logs help you track, analyze, and debug every interaction your chatbot handles, built with the codeless bot builder. You can view complete chat-level logs as well as detailed, card-level execution logs to understand how your bot performed during each conversation.
Notes
Currently, the bot logs are only supported for the bots built with the Codeless bot builder. 

Why Bot logs?

Bot logs aren’t just for visibility. They’re critical for improving bot performance.

  1. Faster debugging: Identify exactly where and why a bot failed at the card level
  2. Performance tracking: Monitor success vs failure trends across chats
  3. Conversation insights: Understand how users move through your bot flow
  4. Integration validation: Verify responses from action and integration cards using detailed logs
Idea
Click here to learn more about your bot's card-level analytics/reports. 

Log availability

Bot Logs are retained for 30 days from the date of the chat.

  1. Logs for a chat will be available for up to 30 days from when the chat occurs
  2. After 30 days, logs are automatically removed
  3. To request logs older than 30 days, contact support@zohosalesiq.com

Accessing Bot logs

You can view logs in two ways:

Global logs (All bots)

To view logs across all codeless bots

  1. Navigate to Settings > Bots > Logs. 
  2. This provides a consolidated view of all bot interactions.

Bot specific logs

To view logs for a specific bot:

  1. Navigate to Settings > Bots > Select the bot > Logs
  2. This helps you focus on debugging or analyzing a single bot.

Logs list overview

Once you access logs, you’ll see a list of all bot conversations with the following details:

  1. Chat ID: Unique identifier for each conversation
  2. Department: Department associated with the chat
  3. Timestamp: When the interaction occurred
  4. Bot Action: Final status of the chat
    1. Closed: Bot completed the conversation
    2. Transferred: Chat was handed over to an operator
  5. Failure Count: Number of cards that failed during the conversation
  6. Details: To view more information about the chat and card-level logs. 

Idea
You can also apply filters to narrow down results based on status, department, chat ID, and Bot name

Each chat entry provides options to view more details.


Chat info

The Chat Info section provides high-level details about the conversation, including:

  1. Chat duration
  2. Chat ID and related identifiers
  3. Visitor landing page
  4. Channel (website, mobile, etc.)
  5. Additional contextual information

This helps you understand the overall context of the interaction.


View logs (Card-level logs)

The View Logs option shows a detailed breakdown of how the bot executed each step (card) during the chat.

  1. Card Name: Name of the executed card
  2. Card Type: Type of card (response, action, integration, etc.)
  3. Status: Success or Failure
  4. Execution Message: Outcome of the card execution
  5. Timestamp: When the card was executed

Idea
You can also filter cards by card name and status


Execution details (Advanced)

For Action and Integration cards:

  1. An expand option is available
  2. Clicking it shows detailed request and response data in JSON format

This is especially useful for developers and advanced users to debug API calls and integrations.


InfoImportant notes
  1. Logs are available only for bots built using the codeless bot builder
  2. Preview interactions are not logged
  3. Logs are automatically deleted after 30 days