Bot logs
Why Bot logs?
Bot logs aren’t just for visibility. They’re critical for improving bot performance.
- Faster debugging: Identify exactly where and why a bot failed at the card level
- Performance tracking: Monitor success vs failure trends across chats
- Conversation insights: Understand how users move through your bot flow
- Integration validation: Verify responses from action and integration cards using detailed logs
Log availability
Bot Logs are retained for 30 days from the date of the chat.
- Logs for a chat will be available for up to 30 days from when the chat occurs
- After 30 days, logs are automatically removed
- To request logs older than 30 days, contact support@zohosalesiq.com
Accessing Bot logs
You can view logs in two ways:
Global logs (All bots)
To view logs across all codeless bots
- Navigate to Settings > Bots > Logs.
- This provides a consolidated view of all bot interactions.
Bot specific logs
To view logs for a specific bot:
- Navigate to Settings > Bots > Select the bot > Logs
- This helps you focus on debugging or analyzing a single bot.
Logs list overview
Once you access logs, you’ll see a list of all bot conversations with the following details:
- Chat ID: Unique identifier for each conversation
- Department: Department associated with the chat
- Timestamp: When the interaction occurred
- Bot Action: Final status of the chat
- Closed: Bot completed the conversation
- Transferred: Chat was handed over to an operator
- Failure Count: Number of cards that failed during the conversation
- Details: To view more information about the chat and card-level logs.
Each chat entry provides options to view more details.
Chat info
The Chat Info section provides high-level details about the conversation, including:
- Chat duration
- Chat ID and related identifiers
- Visitor landing page
- Channel (website, mobile, etc.)
- Additional contextual information
This helps you understand the overall context of the interaction.
View logs (Card-level logs)
The View Logs option shows a detailed breakdown of how the bot executed each step (card) during the chat.
- Card Name: Name of the executed card
- Card Type: Type of card (response, action, integration, etc.)
- Status: Success or Failure
- Execution Message: Outcome of the card execution
- Timestamp: When the card was executed
Execution details (Advanced)
For Action and Integration cards:
- An expand option is available
- Clicking it shows detailed request and response data in JSON format
This is especially useful for developers and advanced users to debug API calls and integrations.
Note: Plug execution logs are readily available during preview chats. For live chats, you can add info statements to your plug scripts to capture execution details. These statements are recorded in the Bot Execution Logs, allowing you to monitor plug execution, identify errors, and troubleshoot issues effectively. 
Important notes- Logs are available only for bots built using the codeless bot builder
- Preview interactions are not logged
- Logs are automatically deleted after 30 days
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Zoho FSM Video Tutorials
All-in-one knowledge management and training platform for your employees and customers.
Create. Review. Publish.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Design. Discuss. Deliver.
Related Articles
What is Codeless bot builder?
The Codeless bot builder is one of Zoho SalesIQ's bot building platforms to create conversational chatbots for your business. This no-code platform creates rule-based chatbots without writing a single line of code and manages conversations like a ...Audit Logs
The Audit Log in Zoho SalesIQ provides a detailed record of important actions and changes performed within your SalesIQ portal. It helps administrators track system activities, monitor configuration changes, and maintain accountability across teams. ...Setup Resource Based Support Assistant - Answer Bot
The Answer Bot is an NLP-based chatbot exclusively designed to answer questions using the SalesIQ resources. This chatbot provides 360-degree support assistance to your visitors and users. When a visitor/user asks a question in the SalesIQ's live ...Integrating Zoho Cliq with Zoho SalesIQ
The Zoho Cliq integration with SalesIQ allows you to receive updates on customer conversations and activities directly within your team communication platform. This helps your team to stay informed without needing to switch between applications. By ...Integrating Telegram Channel with SalesIQ
The Telegram and Zoho SalesIQ integration helps you support your customers with their preferred communication channels. It also enables you to grow your audience by promoting your business and conversing with your visitors via the Telegram bot. You ...