Integrating Telegram Channel with SalesIQ
What is Telegram in SalesIQ?
- Grow your audience by promoting your business and conversing with your visitors via the Telegram bot.
- Engage and converse with Telegram users and allow them to contact your operators instantly.
- Assist your visitors with rich media such as Images, Videos, etc.
How does it work?
- The Telegram channel add-on can help ease the process of navigating to your website to initiate conversations.
- The bot feature in Telegram acts as a communication bridge that allows operators to communicate their your visitors.
- Visitors can initiate a chat request by sending a message via bot. The operator can pick up the chat from the SalesIQ chat window and assist the visitors.
- Users can have all the chats and media securely stored in their Telegram account without being lost.
How to integrate Telegram with SalesIQ?
-
Go to
SalesIQ > Settings, and click Telegram under Messaging Channels.
- Now, click Add
on the top right corner.
Creating a bot in Telegram
Once you've created a bot in Telegram, you have to generate an API key of the bot to link it with SalesIQ.
Connect your Telegram account with SalesIQ
-
Click on the brand for which you want to enable Telegram.
-
Now, paste the API key that you have generated using Bot Father for the created bot here and click Verify.
-
Check if the bot information is correct. Click Done
to proceed.
-
And that's it; you've now successfully linked your SalesIQ brand with your Telegram.
Set chat ending time limit
-
Under Preference, you can set the Chat ending time limit - the time after which a missed chat will be closed after inactivity.
Enable/disable the telegram channel
-
To disable the integration, click the Disable
button on the top right corner of the dashboard.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Still can't find what you're looking for?
Write to us: support@zohoforms.com
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho SalesIQ Resources
Zoho TeamInbox Resources
Zoho DataPrep Resources
Design. Discuss. Deliver.
Related Articles
Integrating Whatsapp Channel with SalesIQ
Integrating WhatsApp business with your SalesIQ helps you handle all the chat conversations in your SalesIQ dashboard. Let your visitors contact you from the convenient channel, and your operators can handle the chat from their SalesIQ chat window ...Integrating Whatsapp Channel with SalesIQ - Twilio
We have stopped taking new requests for WhatsApp channel integration via Twilio. The native WhatsApp business integration is currently in beta. Existing customers using WhatsApp channel integration via Twilio will typically work. Get noticed and ...Integrating MailChimp with SalesIQ
What is MailChimp? Mailchimp is an all-in-one marketing platform that helps you manage and talk to your clients, customers, and other interested parties. It gives you the ability to create and manage mailing lists, newsletters, automated marketing ...Integrating Facebook Messenger Channel with Zoho SalesIQ
Now you can converse with your Facebook audience directly using Zoho SalesIQ. SalesIQ's Facebook channel allows the followers of your Facebook page to initiate conversations with your operators using the inbuilt Facebook messenger. Due to the wide ...Integrating Instagram Channel with Zoho SalesIQ
Instagram as a messaging channel in Zoho SalesIQ helps you to connect with your Instagram followers. It connects with your Instagram messages, and when the customer connects for help, it directs you to the SalesIQ dashboard. This gives the privilege ...