Integrating Telegram Channel with SalesIQ
How does it work?
- The Telegram channel add-on can help ease the process of navigating to your website to initiate conversations.
- The bot feature in Telegram acts as a communication bridge that allows operators to communicate their your visitors.
- Visitors can initiate a chat request by sending a message via bot. The operator can pick up the chat from the SalesIQ chat window and assist the visitors.
- Users can have all the chats and media securely stored in their Telegram account without being lost.
How to integrate Telegram with SalesIQ?
- Go to SalesIQ > Settings, and click Telegram under Messaging Channels.
- Now, click Add on the top right corner of the Telegram integration page.
Creating a bot in Telegram
Once you've created a bot in Telegram, you have to generate an API key of the bot to link it with SalesIQ.
Connect your Telegram account with SalesIQ
- Click on the brand for which you want to enable Telegram.
- Now, paste the API key that you have generated using Bot Father for the created bot here and click Verify.
- Check if the bot information is correct. Click Done to proceed.
- And that's it; you've now successfully linked your SalesIQ brand with your Telegram.
Set a preferred time limit to close missed chats
Enable/disable the telegram channel
- To disable the integration, click the Disable button on the top right corner of the dashboard.
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