How does it work?

• The Telegram channel add-on can help ease the process of navigating to your website to initiate conversations.
• The bot feature in Telegram acts as a communication bridge that allows operators to communicate their your visitors.
• Visitors can initiate a chat request by sending a message via bot. The operator can pick up the chat from the SalesIQ chat window and assist the visitors.
• Users can have all the chats and media securely stored in their Telegram account without being lost.

How to integrate Telegram with SalesIQ?

1. Go to  SalesIQ > Settings, and click Telegram under Messaging Channels.
2. Now, click Add on the top right corner of the Telegram integration page. 
   

Creating a bot in Telegram

Connect your Telegram account with SalesIQ

• Click on the brand for which you want to enable Telegram.
  

• Now, paste the API key that you have generated using Bot Father for the created bot here and click Verify.
  

• Check if the bot information is correct. Click Done to proceed. 
  

• And that's it; you've now successfully linked your SalesIQ brand with your Telegram.
  

Preferences

Set a preferred time limit to close missed chats

When an operator does not attend a chat, the chat will be moved to the 'missed chats' section. You can set a preferred time limit to close the missed chat automatically. This will convert the missed chats to closed chats after the specified duration. You can keep the missed chats open for a period ranging from 15 minutes, hours, days, a week to even a month as per your business requirement, after which they will be moved to the 'closed chats' section.

Note: Operators must respond to the missed chats before the set time here, as they cannot respond to closed chats.

Set a preferred time limit to close idle chats

You can set a preferred time limit of up to 24 hours to automatically close active idle chats in the "Close idle chat in" section. For instance, let's assume we set 24 hours here. 

1. When a chat connects to an operator and then subsequently becomes idle, i.e., there was no message sent by both the operator and visitor, the chat will still remain active for 24 hours, based on the time limit set here.
2. After 24 hours of inactivity, the chat automatically closes and moves to 'Closed Chats.' 
   
3. If the visitor or the operator sends a message during this period, the timer will reset, keeping the chat active for another 24 hours.

Note: If the chatbot is enabled for the channel, these settings will not apply. The bot's idle chat configuration will be applied

Attachment types and limit

When in conversation with a Telegram user, the operator has the option to share attachments to enrich the chat and provide better assistance to the user. The attachment types supported and file size limits are listed below.

File Type	File Size Limit	Formats supported
Image	10 MB	jpeg, png, jpg
Document	20 MB	pdf
Video	20 MB	3gp, mp4
Audio	20 MB	ogg, mp3, vorbis, mpeg

Enable/disable the telegram channel

1. To disable the integration, click the Disable button on the top right corner of the dashboard.