|Events ||Description |
|Button Clicked ||Number of clicks on the Zoho SalesIQ chat button. |
|Chat Closed ||Number of clicks on the Close (X) icon in the chat window. |
|Chat Minimized ||Number of clicks to minimize the Zoho SalesIQ chat window. |
|Bubble Closed ||Number of clicks on the Close(X) icon on the chat bubble. |
|Chat Connected ||Number of chat sessions with the visitors. |
|Chat Ended ||Number of chats ended by the visitors. |
|File Transferred ||Number of file transfers made by the visitors. |
|Chat Printed ||Number of chat transcripts printed by the visitors. |
|Chat Mail Sent ||Number of chat transcripts emailed by the visitor. |
|Rating submitted ||Number of ratings submitted by visitors. |
|Feedback submitted ||Number of feedback messages submitted by visitors. |
|Chat Triggered ||Number of auto and proactive chat initiated to the visitors. |
|Chat Initiated ||Number of visitor initiated chats. |
|Offline Message Submitted ||Number of offline messages submitted by the visitors. |
|Chat Missed ||Number of chats missed by the SalesIQ users. |
|Chat Ended by visitor ||Number of chats ended by the visitors.|
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