Once you have pasted the Zoho SalesIQ code into your website follow the below instruction to enable the integration and to push your live chat events data to your MixPanel dashboard.
The below are the list of events tracked in your MixPanel:
|Events ||Description |
|Button Clicked ||Number of clicks on the Zoho SalesIQ chat button. |
|Chat Closed ||Number of clicks on the Close (X) icon in the chat window. |
|Chat Minimized ||Number of clicks to minimize the Zoho SalesIQ chat window. |
|Bubble Closed ||Number of clicks on the Close(X) icon on the chat bubble. |
|Chat Connected ||Number of chat sessions with the visitors. |
|Chat Ended ||Number of chats ended by the visitors. |
|File Transferred ||Number of file transfers made by the visitors. |
|Chat Printed ||Number of chat transcripts printed by the visitors. |
|Chat Mail Sent ||Number of chat transcripts emailed by the visitor. |
|Rating submitted ||Number of ratings submitted by visitors. |
|Feedback submitted ||Number of feedback messages submitted by visitors. |
|Chat Triggered ||Number of auto and proactive chat initiated to the visitors. |
|Chat Initiated ||Number of visitor initiated chats. |
|Offline Message Submitted ||Number of offline messages submitted by the visitors. |
|Chat Missed ||Number of chats missed by the SalesIQ users. |
|Chat Ended by visitor ||Number of chats ended by the visitors. |
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