Learn how you can troubleshoot syncing leads from Facebook Lead Ads in Zoho Social

How can I troubleshoot syncing leads from Facebook Lead Ads to Zoho CRM?

Please write to support@zohosocial.com to help you sync leads from Facebook lead ads to CRM. In the meantime, here are a couple of scenarios that you can troubleshoot on your own. 

1. CHECK IF THE FACEBOOK PAGE NEEDS TO BE RECONNECTED
Solution: You'll be notified by e-mail as soon as the Facebook Page gets disconnected from Zoho Social. Here's what you need to do:
  1. Log in to Zoho Social.
  2. Click on Settings (wheel icon) at the top right corner and tap on Social Channels.
  3. Reconnect your Facebook Page.
2. CHECK IF THE FACEBOOK AD ACCOUNT NEEDS TO BE RECONNECTED
Solution: You'll be notified by e-mail as soon as the Ad Account gets disconnected from Zoho Social. Here's what you need to do:
  1. Log in to Zoho Social.
  2. Navigate to Posts tab and click on Facebook Lead Gen.
  3. Reconnect the Facebook Ad Account.
3. CHECK IF THE BRANDS IN ZOHO SOCIAL ARE IN SYNC WITH ZOHO CRM
Solution: Please make sure that the Social module in Zoho CRM has the same brands set up as in Zoho Social. Here's what you need to do:
  1. Log in to Zoho CRM.
  2. Navigate to the Social module.
  3. Make sure the same brands as in Zoho Social are imported to Zoho CRM.
  4. Select the checkbox beside the appropriate brands and click on Import.
4. CHECK IF THE FORM IS IN SYNC WITH CRM
Solution: Please make sure that you have switched ON the toggle for the specific form or all forms. Here's what you need to do:
  1. Log in to Zoho Social.
  2. Navigate to Posts tab and click on Facebook Lead Gen.
  3. Go to the section Lead Forms.
  4. Make sure the CRM integration toggle is switched ON for the respective lead form.
  5. If leads are still not flowing into CRM, make sure the toggle in the Settings > Lead Generation tab is switched ON. 
5. CHECK IF THE MANDATORY FIELDS ARE MAPPED
Solution: It is mandatory that your Facebook lead form has a field that is mapped to the Last Name field in CRM for this integration to work. Here's what you can do: 
  1. Log in to Zoho Social.
  2. Navigate to Posts tab and click on Facebook Lead Gen. 
  3. Go to Lead Forms tab.
  4. Make sure every lead form has a field that is mapped to Last Name field in the standard layout of Zoho CRM.
  5. Click on Edit Mapping to change the mapping and save the mapping by clicking on Update.
6. CHECK IF YOU HAVE GIVEN LEAD ACCESS TO ZOHO
Solution: Your leads won't be in sync if you haven't provided lead access to Zoho in Facebook Business Manager. Here's what you can do:
  1. Log in to Facebook and head to Business Manager Settings: https://business.facebook.com/settings
  2. Click on Leads Access on the left panel https://business.facebook.com/settings/leads-accesses
  3. Click on the CRM tab. You should now see a list of CRMs and their access levels.
  4. Check the box next to Zoho and then click Assign Access.
7. CHECK IF YOUR LEAD FORM IS UNIQUE TO ONE AD ACCOUNT
If your lead form is being used in multiple Facebook ad accounts, Zoho Social will capture leads associated only to one ad account in the corresponding Brand. 
New leads from the lead ads will start syncing with Zoho CRM once you've done the necessary settings. In case you need help to push leads that did not previously sync with CRM, shoot an e-mail to support@zohosocial.com


    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • LinkedIn Lead Ads Integration

                                                                                                                LinkedIn Lead Ads are a great way to reach your marketing audience, increase your brand awareness, generate qualified leads, and filter out potential customers for your business. With LinkedIn Lead Ads integration on Zoho Social, 1. Pull-in and ...
                                                                                                              • Why are my LinkedIn Lead Ads not syncing ever after reconnecting LinkedIn Page?

                                                                                                                Zoho Social takes about an hour to add in new leads to your lead account. We'd recommend you wait for the ads to be updated automatically or a new lead to be submitted for the Lead Ad status to refresh for your Lead Ads to sync.
                                                                                                              • Facebook Lead Ads - Frequently Asked Questions

                                                                                                                What plans is the Lead forms Integration available on? The Lead Forms integration is available on Premium, Agency, and Agency Plus plans of Zoho Social. Important The Lead Forms module has been deprecated for users signing up to Zoho Social from the ...
                                                                                                              • Getting started with Facebook Lead Ads

                                                                                                                Facebook, LinkedIn, and Instagram are some of the most used platforms today by small businesses who want to achieve different goals through their online presence. These can turn out to be some powerful tools for lead generation as well, when used ...
                                                                                                              • How do I differentiate the leads from my Facebook posts and Facebook lead ads in my Zoho CRM?

                                                                                                                Leads from your Facebook Lead Gen campaigns will be captured in CRM with Lead Source as Facebook Ads and Lead Type as Paid. Leads and Contacts from your Facebook Page posts will be captured in CRM with Lead Source as Facebook and Lead Type as ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources