Instagram
Can I publish posts on Instagram directly from the Zoho Social mobile application?
Yes, you can publish posts to your Instagram professional accounts directly from the Zoho Social mobile application on your Android device. Click the New post button and select Create Post. Choose the Instagram channel icon. Add the required media ...Why am I redirected to Facebook to connect my Instagram account?
When you try to connect to Instagram, you will be redirected to Facebook to log in using your Facebook ID and password. The Facebook page admin will have to authorize the connection to third-party apps like Zoho Social. This is because an Instagram ...Why am I unable to reply to Instagram messages on Zoho Social?
Due to the API changes by Facebook for Instagram, you would be able to reply to messages only within seven days of receiving them on a third-party application like Zoho Social. After the seven-day window, you cannot reply to a message sent by an ...Why am I not able to see audience demographic and personal audience details for my Instagram channel?
Due to Instagram limitations, Instagram Business and Creator profiles with fewer than 100 followers would be unable to view the audience demographic, including age, gender, location, and language.Is there any character limit for the text included in the Instagram first comment?
Yes, there is! The maximum number of characters that can be included as an IG first comment is 2,200.Is IG first comment available for all plans of Zoho Social?
You can add a first comment to your Instagram post only if you are subscribed to Professional, Premium, Agency, and Agency Plus Plans. It is currently unavailable on the Standard Plan. To know more, head to our pricing page here.How many hashtags can be included as an IG first comment?
You can add a combined maximum of 30 hashtags altogether in the post content and in the Instagram first comment.Is adding IG first comment possible on the Android and iOS applications?
You can add Instagram First Comment to your Instagram posts from your Android and iOS applications. Choose the desired channel as Instagram. Click Create Post. Add content and relevant media for the post. Click to add the comment. Publish the post or ...Can I add or schedule a first comment for my Instagram posts?
Yes, you can predefine an Instagram first comment, for any Instagram post that you publish or schedule from your Zoho Social web and mobile(Android and iOS) applications. Here's how you can go about it. 1. Click on the New Post button on your home ...What is the difference between Instagram creator and Business profiles?
On Instagram, a Creator Profile is a Professional account for Single-person brands (Personal Blogs, Artists, etc.) and Business Profile is a Professional account for businesses.It is possible to connect an Instagram Creator account without linking it to a Facebook Page?
No, you would be unable to use Zoho Social while on an Instagram Creator Account without linking a Facebook page. Read moreI have a creator account, why can't I publish stories directly to Zoho Social?
Due to API restrictions, Instagram Creator accounts cannot publish Stories directly to Zoho Social. However you can publish with push notifications on your mobile. With a creator account, you can publish posts directly, and view already published ...What are the different kinds of Instagram profiles I can connect to Zoho Social?
You can connect either of the two types of Instagram Professional accounts to Zoho Social— Business and Creator. Through these accounts, you can access all of Zoho Social's capabilities. Direct publishing of Instagram Stories is not supported for ...Can I tag images and add a location when I post to Instagram and Facebook via Zoho Social?
Yes, you can tag profiles on images on Instagram and add a location to your posts on Facebook and Instagram. To tag accounts in an image: Click Tag Accounts in the compose window once you've attached the required images for the post. Click anywhere ...Why am I not getting notifications on my mobile app when my team member makes Instagram posts?
When a particular team member publishes/schedules an Instagram post from the Zoho Social web, the post notification will be sent to the Zoho Social mobile app of that particular member only. For instance; If Dave published an Instagram post, the ...Troubleshooting steps for connecting Instagram with Zoho Social
An Instagram business account provides a chance for businesses to strengthen their marketing game. It gives detailed analytics about post performance, followers demographics, and the ability to advertise and promote ads. Similar to this is the ...Can I post Instagram Stories via Zoho Social?
Stories can be created from Zoho Social in two ways: Upload an image This option lets you upload an image from your Desktop, Media Library, or a Cloud Picker, such as Zoho WorkDrive, Google Drive, box, OneDrive, or Dropbox. You can also design an ...How will the Instagram API changes affect my publishing?
If you have an Instagram Personal Profile, we urge you to make a quick-switch to an Instagram Business Profile. We've put together a guide to help you with it. If you're using an Instagram Business Profile on Zoho Social, you can continue to make ...Why can't I 'Like' or 'Comment' on Instagram updates from my Monitor tab?
Some Monitor columns for LinkedIn and Instagram are not available currently due to API restrictions on these networks. Unfortunately, this is one of the features that was withdrawn after the Instagram API deprecation came into effect.I have been a Zoho Social user before Instagram's API changes. Will I be affected by the changes?
If you authenticated your Instagram Business Profile to Zoho Social before the Instagram API deprecation, some features like accessing your Instagram Connections from your Brand's Connections tab will still be available to you. However, you won't be ...Why can't I see my Instagram Connections?
You may be unable to view your Instagram Connections because you authenticated your Brand's handle to Zoho Social after the API deprecation came into effect. If your brand's Instagram handle was connected to your Brand's Zoho Social account before ...Can I search @usernames and hashtags on Instagram?
While you can create hashtag search columns for Instagram from your monitoring tab, you can no longer search for Instagram users, due to the API changes by Instagram. However, you can continue to search for users and hashtags natively from the ...Why am I unable to monitor Instagram users and keywords on Zoho Social?
Due to Instagram's decision to deprecate it's API, some of the features— including adding monitoring columns (user-specific posts, user search, post view from liking/commenting from monitor tab) are no longer available to users.Why am I unable to like posts, comments and view likes on Instagram?
Due to recent API changes by Instagram, all third party tools like Zoho Social are unable to continue supporting some features. While you can continue to publish and schedule Instagram posts from Zoho Social, the ability to like posts, comments and ...How does Instagram repost work on Zoho Social?
Only Instagram Business Profiles can repost images and videos on from the Hashtag search columns and pop-ups from the Monitor tab. Make sure you have authenticated your Instagram Business profile with an associated Facebook Page to continue ...What happens to existing scheduled posts once I switch to Instagram Business Profile?
If you were managing an Instagram Personal Profile in Zoho Social and you've enabled Direct Publishing after switching to a Business Profile, Zoho Social will publish only those posts that have the allowed image aspect ratio. Head over here to learn ...How do I optimize an image while directly posting to Instagram?
As a Facebook Marketing Partner and Instagram Partner, we try and bring the best solutions to you. However, due to limitations with Instagram's new APIs, you need to keep a few points in mind while posting images to Instagram. If you manage an ...Can I publish a post with multiple images to Instagram directly from Zoho Social?
Due to limitations with Instagram's new APIs, you can only directly publish 1 image to Instagram Business Profile from Zoho Social. If you have added multiple images for posting to Facebook and Twitter, you will have to select 1 image that you'd also ...How do I authenticate my Instagram Business Profile with a Facebook Page?
1) Go to Settings, select Social Channels, and click Set up Business Profile, next to the Instagram icon. 2) If you haven't switched to Instagram Business yet, you will see the following pop-up that instructs you to first switch to a Instagram ...How do I switch to Instagram's Business Profile?
If you have a Creator profile, here is how you can switch to Business on Social: 1. Switch account on the Instagram app to business by going to Instagram's Settings -> Account -> Switch to Business Account. Follow through with the set up and return ...How is Instagram's Business Profile different from a Personal Profile?
New to Instagram's Business Profile? Read on to know the difference and follow what best suits you. Personal Profile You get to keep your profile private. The performance of your profile and posts depends completely on organic reach. You won't run ...How do I manage multiple Instagram accounts from Zoho Social?
If you manage more than 5 Instagram Professional Accounts through the mobile notification workaround, you might want to read this. You can add a maximum of 1 Instagram professional account to a Brand in Zoho Social. If you want to manage multiple ...
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