FAQ on Creating Zoho Survey Records in Zoho CRM

Will survey responses automatically create new records or update existing records in Zoho CRM?

This will only work if you have integrated your survey with Zoho CRM. While you integrate your survey with CRM, you need to choose a module and sync type. For example, if you select the Contacts module, it will either create a new record or update the existing record in the Contacts module based on the sync type you choose.

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