How to Create Multiple Choice Questions in Zoho Survey | Online Help Guide

Multiple Choice (One Answer/Many Answers)

The Multiple Choice (One Answer) question type helps you choose one answer from a list of choices you define. You can also include an 'Other' choice field to prompt the survey respondents to type in their own answers if the defined choices are not applicable to them. 
For example, assume that you've been running a cafe for the past two years. You would want to conduct a survey for customer feedback every once in a while. If you'd like to know how they learned about your cafe, a multiple choice question would work best for this purpose.

Multiple choice (one answer) question sample:


The Multiple Choice (Many Answers) question type helps you choose one or more answers from a list of choices you define. It also lets you add an 'Other' choice field to prompt the survey respondents to type in their own answers if the defined choices are not applicable to them. Both multiple choice (one answer) and multiple choice (many answers) question types follow the same procedure to add a question to the survey. 
For example, in a cafe customer feedback survey, you could use a multiple choice (many answers) question to find out your customers' coffee preferences.

Multiple choice (many answers) question sample:

To add a multiple choice (one answer or many answers) question in my survey:

  1. Click Multiple Choice (One Answer) or Multiple Choice (Many Answers) in the question types listed on the left pane. You can also drag and drop the question type to the builder. Also, you can change the question type by clicking the dropdown next to the question type in the question editor. However, the choices for change are related to the question type you have selected. For example, if you selected a multiple choice question type, you can only change it to its variants available in the list. You can select an option from the dropdown.
  2. If you want to pipe in custom variables or variables from previous questions and customize the follow-up questions, click the arrow next to Insert Variable right above the Question box and select the variable you want to use from the list. Read more on Piping
    Insert variable feature in survey
  3. If you want to mark the question mandatory, select the Make this question mandatory checkbox.
    1. If you want to make changes to the default Error message text that displays, edit the content in the text box.
    2. In the Required number of choices dropdown list, select the number of rows you want to keep as mandatory. This can be in the form of at least, at most, exactly or in between. This option appears only if the Make this question mandatory checkbox is selected.
  4. In the Answer box, you can add the answer choices in the following ways:
    1. If you are copying and pasting the choices in the Answer box, make sure you type in each choice on a separate line. 
      Create online surveys
    2. If you want to add choices separately, click Individual Text Boxes for Each Choice right above the Answer box, and start adding choices. Click + to add more boxes, and click X to delete choices. 
      Create online surveys
    3. If you want to add choices that are predefined, click Predefined Choices and select the choice you want to use in the survey. 
      Create online surveys
    4. If you want to add the Other Choice field along with your answer choices, click Add 'Other' field. If you want to make changes to the default Field label text that displays, edit the content in the text box. This option appears only if the Make this question mandatory checkbox is selected in the Multiple Choice (Many Answers) question.
    5. Select the appropriate option in Choice display format to set the display format for your answer choices.
  5. To learn what else you can do with the question, click Advanced options. You can perform the following actions: 

    1. Select Change the order of choices. You can perform the following actions here:
      1. Randomize for each respondent - To change the order randomly for each respondent
      2. Flip for each respondent - To show the choices in the opposite order for each respondent
      3. Rotate for each respondent - To rotate the choices for each respondent
      4. Ascending sort - To arrange the choices in the ascending order
      5. Select Don't randomize the last few choices if you want to select the number of choices that needn't be randomized
    2. To add a comments box, select Add 'Comments'  field. If you want to change the name of the field, in the Comments field label box, type in the new field name.  
    3. The autofill or prepopulate answer feature allows you to prepopulate single variable survey responses automatically before sending them to respondents. To prepopulate answers for a known respondent, select Prepopulate answer.
    4. Question hint is used to add hints to your question and help your respondents get a clear idea of what your questions are all about. This feature is optional and is available only for certain types of questions. 
      Add survey question hint
  6. Switch to the Display Logic and Answer Display Logic tabs to add a logic condition to the question and answer choices respectively.
  7. Click Save.
  8. To discard the changes, click Cancel.

Choices exclusive of one another

If you want your respondent to select only one option in a question that has multiple choices, you can mark the option as exclusive. When you use the 'mark choices as exclusive' feature, the other choices in the multiple choice question get disabled. This automatically restricts the respondent from choosing other choices as answers. If the respondent prefers to select a different choice, the respondent has to unselect the exclusive choice. 
This feature can be applied to various types of multiple choice questions (multiple choice questions, image multiple choice questions, and matrix multiple choice questions). In other cases, you can also add 'None of the above' as the last choice and use the 'mark choices as exclusive' feature to make it a systematic field.

To mark a choice as exclusive:

  1. Click Multiple Choice (Many Answers) in the question types listed on the left pane.
  2. Click Advanced options and select Mark choices as exclusive.
  3. Select the option(s) you want to mark as exclusive.
  4. Click Save.


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