How to Create a Short Answer Question in Zoho Survey | Online Help Guide

Short Answer

The Short Answer question type allows your respondents to type in a short text or a combination of text and numbers. You can set the character limit and the textbox size while crafting the question. The maximum response size is limited to 255 characters, which can be changed to any number less than 255. The maximum size you can set for the textbox is 40 characters. 
For example, a simple question as what your customers think about a "good coffee" wouldn't need lengthy write-ups. It could be an emotion, or a memory that they could explain in a word or two. A short answer question best serves the purpose.

Short answer question sample:


To add a short answer question in your survey:

  1. Click Short Answer in the question types listed on the left pane. You can also drag and drop the question type to the builder. Also, you can change the question type by clicking the dropdown next to the question type in the question editor. However, the choices for change are related to the question type you have selected. For example, if you selected short answer question type, you can only change it to its variants available in the list. You can select an option from the dropdown. 

  2. In the Question box, type your question. 
    1. If you want to mark the question mandatory, select the Make this question mandatory checkbox.
    2. If you want to make changes to the default Error message text that displays, edit the content in the textbox.
    3. If you want to pipe in custom variables or variables from previous questions and customize the follow up questions, click Insert Variable right above the Question box, and select the variable you want to use from the list. Read more on Piping.
  3. To learn what else you can do with the question, click Advanced options. You can perform the following actions:
    1. In the Textbox size dropdown list, select the size of the textbox you want to use.
    2. Select Validation if you would like to validate your responses using a predefined or custom regular expression that matches the answer.

      1. Select a validation type from the list of options available in the Validate dropdown list. Depending on the validation type you select, a predefined regular expression will be displayed in the RegEx field.
      2. Click the Condition dropdown list to select Matches or Contains.
      3. If you select Length, you'll need to enter the minimum and maximum character limits in theText must be between fields respectively.
      4. If you select Custom, you'll need to enter a custom regular expression to match the answer.
      5. You can edit the default error message in the Error message field, or use the text displayed.
    3. The autofill or prepopulate answer feature allows you to prepopulate single variable survey responses automatically before sending it to respondents. To prepopulate answers for a known respondent, select Prepopulate answer
    4. Question hint is used to add hints to your question and help your respondents get a clear idea on what your questions are all about. This feature is optional and is available only for certain types of questions. 
      Add survey question hint
    5. Select Mark as Health Information (ePHI) in the Data Privacy section to safeguard the health information data in the healthcare surveys category. The Encrypt answer field also gets selected, by default.
    6. Select Encrypt answer to add an additional layer of security to the responses for this particular question.
  4. Switch to the Display Logic tab to add a logic condition to the question.
  5. Click Save.
  6. To discard the changes, click Cancel.

    Redefine the way you work
    with Zoho Workplace

      Zoho DataPrep Personalized Demo

      If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

      Zoho CRM Training

        Create, share, and deliver

        beautiful slides from anywhere.

        Get Started Now


          Get started with Zoho Sign

          in a few quick steps!

          Download Help Guide





                    Secure your business
                    communication with Zoho Mail


                    Mail on the move with
                    Zoho Mail mobile application

                      Stay on top of your schedule
                      at all times


                      Carry your calendar with you
                      Anytime, anywhere




                              Zoho Sign Resources

                                Sign, Paperless!

                                Sign and send business documents on the go!

                                Get Started Now


                                    Zoho SalesIQ Resources



                                        Zoho TeamInbox Resources



                                                Zoho DataPrep Resources



                                                  Zoho DataPrep Demo

                                                  Get a personalized demo or POC

                                                  REGISTER NOW


                                                    Design. Discuss. Deliver.

                                                    Create visually engaging stories with Zoho Show.

                                                    Get Started Now











                                                                          • Related Articles

                                                                          • Long Answer

                                                                            The Long Answer question type allows your respondents to write long, open-ended answers in a textbox. You can set the character limit and the textbox size in the advanced options section. The maximum response size is limited to 5000 characters, which ...
                                                                          • Dropdown (One Answer/Many Answers)

                                                                            The Dropdown (One Answer) question type allows the respondent to select only one answer from a dropdown list of choices.  For example, assume that you're planning to rebrand your cafe and want to conduct a survey to understand what your customers ...
                                                                          • Multiple Choice (One Answer/Many Answers)

                                                                            The Multiple Choice (One Answer) question type helps you choose one answer from a list of choices you define. You can also include an 'Other' choice field to prompt the survey respondents to type in their own answer if the defined choices are not ...
                                                                          • Is it possible to add a tabular open-ended question in my survey?

                                                                            Sorry, we do not currently support adding tabular open-ended question in Zoho Survey. However, as a workaround, you can try using the Text Field (Heading/Description) question type for the questions and Short Answer/Long Answer question types for ...
                                                                          • Is it possible to edit the Thank You page that appears after my respondents answer the survey?

                                                                            Sorry, it's not possible to make edits to Zoho Survey's default Thank You page. However, you can make use of the other options available in the Settings tab to customize the survey end page. Read more here.
                                                                          Wherever you are is as good as
                                                                          your workplace

                                                                            Resources

                                                                            Videos

                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                            eBooks

                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                            Webinars

                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                            CRM Tips

                                                                            Make the most of Zoho CRM with these useful tips.



                                                                              Zoho Show Resources