Star Rating

Star Rating

The Star Rating question allows the respondents to rate items using stars.

For example, you can use the star rating question in a cafe customer feedback survey to ask your customers to rate their experience at your cafe by using stars.

Star rating question sample:


To add a star rating question in your survey: 

  1. Click Star Rating in the question types listed on the left pane. You can also drag and drop the question type to the builder.  

  2. In the Question box, type your question.  
    1. If you want to mark the question mandatory, select the Make this question mandatory checkbox.  
    2. If you want to make changes to the default Error message text that displays, edit the content in the text box.  
    3. If you want to pipe in custom variables or variables from previous questions and customize the follow-up questions, click Insert Variable right above the Question box, and select the variable you want to use from the list. Read more on Piping.  
    4. In the Answer section, select the number of stars you want to use in your question.   
  3. Select the appropriate option in Star display format to set the display format for your choices.
  4. Select Add "Not applicable" option, if required. When a respondent chooses this option it will be excluded while calculating the data statistics for that particular question. For example, it will not be taken into consideration while calculating the mean, frequency, standard deviation etc.  
  5. To learn what else you can do with the question, click Advanced options. You can perform the following actions:  
    1. The autofill or prepopulate answer feature allows you to prepopulate single-variable survey responses automatically before sending them to respondents. To prepopulate answers for a known respondent, select Prepopulate answer.  
    2. To add a comments box, select Add 'Comments'  field. If you want to change the name of the field, in the Comments field label box, type in the new field name.
    3. Question hint is used to add hints to your question and help your respondents get a clear idea of what your questions are all about. This feature is optional and is available only for certain types of questions.  
      Add survey question hint
  6. Switch to the Display Logic and Answer Display Logic tabs to add a logic condition to the question and answer choices respectively.
  7. Click Save
  8. To discard the changes, click Cancel.

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