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Password file from Enpass failed to import. How do I fix it?
Password file imports from Enpass usually fail if the exported file is not in English. Please set your default language in Enpass to English before exporting your passwords. Still can’t find what you’re looking for? Contact us. We will be happy to ...
Do you have any cancellation fees?
Zoho Vault is a pay-as-you-use service, and there are no cancellation fees levied. Whenever you cancel or downgrade your account, you will be eligible to receive a pro-rated refund. Still can’t find what you’re looking for? Contact us. We will be ...
Can I upgrade/downgrade/cancel my account at any time?
Yes. You can upgrade, downgrade or even cancel your account at any time by following the steps mentioned below. Purchasing a new subscription To purchase a Zoho Vault subscription: Log in to your Zoho Vault account. Select Settings, then click ...
Do you offer special discounts for non-profit and educational institutions?
Yes, we do offer special discounts to support non-profits and educational institutions. To learn more about the discounts offered, please get in touch with us.
Do you offer any discounts on pricing?
Yes, we offer discounts on our annual subscriptions. Get in touch with out Sales team for more information.
What are my payment options?
We accept online payments through cards and PayPal for our monthly and annual subscriptions. We also support offline payments through bank or cheque transfer. If you wish to pay offline, our Sales team will help you activate licenses and send an ...
What happens to my account when the free trial expires?
When your trial expires, your account automatically gets downgraded to our forever-free plan with all your data intact. You can continue to manage your personal passwords with Vault. Still can’t find what you’re looking for? Contact us. We will be ...
Do you need my credit card details to start a trial?
No, we never ask for your credit card information to start the free trial. Still can’t find what you’re looking for? Contact us. We will be happy to help.
How does the free trial work?
When you sign up with Zoho Vault, you get a 15-day free trial of our Enterprise Edition. You can subscribe to one of our three paid plans at the end of your trial. Still can’t find what you’re looking for? Contact us. We will be happy to help.

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