How to fix the low disk space issues in Desktop Sync

How to fix low disk-space issues to use Desktop Sync

The Desktop Sync app for Zoho WorkDrive makes working offline and syncing to multiple devices seamless and convenient, but low disk space in your hard drive may prevent you from using the app or syncing new files. Let's look at how you can fix these issues.

Hard drive space less than 10 GB (You'll be notified to free up your storage space)

Initially, we'll notify you when the available storage in your hard drive where the sync folder is located becomes less than 10 GB to avoid the below low disk space error cases.


Download and install our WorkDrive TrueSync application, which creates a virtual drive to access all your cloud files right from your desktop without using local storage. Learn more

  1. Once you install the TrueSync application, you can uninstall and clear the Desktop Sync app's data from your computer to save your storage space.
  2. Before uninstalling the Desktop Sync app, ensure that all your files are synced. If there are any un-synced files in the Sync folder, it could result in permanent loss of the file.
  3. Also, check out other ways to free up your storage space below.

Hard drive space less than 1 GB (Sync will be paused)

Check the available space in your hard drive where the Sync folder is located. You will need sufficient space in the hard drive to sync any new files to WorkDrive web, and vice-versa.

If the hard drive space is less than 1 GB, sync will be paused. A dialog will appear with the available options to fix the issue. You can free up some hard drive space immediately, or click the Resume Syncing button to do this later.

To free up your storage space

  1. Remove any unwanted files and folders manually from the hard drive where the sync folder is located.
    Note: If you delete any synced files or folders from the Sync folder, these items will also be deleted on your WorkDrive web app and other connected devices.

  2. Use Selective Sync to free up space on your hard drive by deselecting unused folders from the Sync folder.
  3. For computers with hard drive partitions (common in Windows devices), move the Desktop Sync folder to another hard drive with sufficient space.  For example, if you've got a low disk space issue in your C: drive, you can move the sync folder to the new partition, say D: drive, with sufficient storage space.

Hard drive space less than 500 MB (Sync will be stopped)

Check the available space in your hard drive where the OS is installed. The Desktop Sync app for WorkDrive will be installed here. If the hard drive space is less than 500 MB, the Desktop Sync app will stop working.

How to fix:
Manually remove any unwanted files and applications from the OS installed hard driveDesktop Sync will show the drive location (for computers with hard drive partitions) with low space in the error or warning message, and you can remove unnecessary data from there.

  1. For computers without hard drive partitions (common in Mac OS), both Sync app and Sync folder will be located inside the same hard drive.
  2. For computers with hard drive partitions (common in Windows OS), you may see the Sync app and Sync folder located either inside the same partition, or in a different partition. By default the sync app will be installed on the C: drive, and the Sync folder can be chosen based on your preference as C: drive, D: drive, or more.

Also read:
  1. Desktop TrueSync app installation guide for Mac OS
  2. Desktop TrueSync app installation guide for Windows
  3. Desktop Sync's installation guide
  4. Desktop Sync apps frequently asked questions

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