Understand WorkDrive TrueSync Status Icons

In the WorkDrive TrueSync folder, status icons show the sync status of all your files and folders. Let's see the different status icons below.

Online only

Files are only available online. When you open a file, it will then be downloaded to your computer for preview. Once you close the file, it will no longer be available on your computer.

Available offline

Files have been downloaded to your computer, and are available offline. Downloaded files will take up the required hard drive space.

Partial sync

When a folder has a combination of cloud only and offline files, the partial sync icon will be shown as the status.

Sync in progress

When you sync or make some files offline in the virtual drive, the progress icon will be shown as the status until the files are downloaded to your computer.

Sync error

When there's an error in syncing or downloading files in your virtual drive, the sync error status icon will be shown over the files. Once the issue is fixed, the file will be synced, and the appropriate status icon will be shown.

In some cases, status icons may not appear in the TrueSync folder. Learn how to fix the missing status icons in WorkDrive TrueSync.

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