Understanding the status icons and context menu in WorkDrive TrueSync on macOS based on FPE

Overlay icons

The overlay icons or the status icons within the WorkDrive TrueSync folder depict the synchronization status of your files and folders.

Let's see the different status icons below:

Notes:

TrueSync status icons will now appear alongside the default FPE icons.
The FPE icons and storage are managed by macOS.

File Provider Extension (FPE) icons
Icon	Description
No icon	File or folder is downloaded in the FPE's cache folder.
	Item is not downloaded to the device's hard drive. Clicking this icon downloads the item to the FPE's cache folder.
	Sync error. Something went wrong saving the changes to WorkDrive.
	Item is being downloaded to the device's hard-drive, or is being saved to WorkDrive.
	Download is in progress.
TrueSync icons
Icon	Description
No icon	Available online: Files accessible only online, temporarily downloaded for preview and not stored locally.
	Available offline: Files have been downloaded and are accessible without an internet connection, taking up hard drive space.
	Partial sync: Indicates a mix of cloud-only and offline files within a folder.
	Sync error: Indicates an error in syncing or downloading; resolves once the issue is fixed.
	Sync in progress: Shows during syncing or making files offline until downloaded to the computer.

Overlay icon behavior in WorkDrive TrueSync for macOS

Important:

Overlay icons have been refreshed to align with other system icons.
Sometimes, users may experience TrueSync application slowness or observe missing overlay icons for files and folders. These issues are associated with FPE. Resolving them involves relaunching the Finder application, which can address errors related to file provider icons and other Finder-related issues.

Here's the overview of how Overlay icons will appear and how data gets stored in the TrueSync cache and FPE cache path:

User action	Overlay icons (TrueSync and FPE)		Data stored in TrueSync Cache	Data stored in FPE Cache
User action	TrueSync icon	FPE icon	Data stored in TrueSync Cache	Data stored in FPE Cache
Available Online File or folder in default state	<No icon>		Data-less	Data-less
Available Offline Right-click > Make Offline			Has Data	Data-less
Double-clicking on the online only file/folder (To open)	<No icon>	<No icon>	Has Data	Has Data
Double-clicking on the offline file/folder (To open)		<No icon>	Has Data	Has Data
macOS runs into disk pressure for online only files	<No icon>		Data-less	Data-less
macOS runs into disk pressure for offline files			Has Data	Data-less
Clicking the FPE's Cloud icon with download arrow	<No icon> (or)	<No icon>	Has Data	Has Data

Note: To prevent confusion, it's recommended to focus on and utilize only the TrueSync icon behavior, rather than trying to understand the combination of both TrueSync and FPE icons.

Context menu

Context menu helps you to efficiently manage your stored files or folders in WorkDrive TrueSync application. Simply right-click on a file or folder to access these options:

Make Offline/Make Online: This option allows you to set files manually or folders to either online or offline based on your storage needs.
View on Web: Open the selected file or folder in the WorkDrive web application.
Copy WorkDrive Link: Copy the URL of the file or folder to easily share it with collaborators.
Create External Share Link: Generate an external share link to securely collaborate with external collaborators with features like password protection expiration dates, and more.
Refresh: Update the file or folder to its current sync status.

Also read:

Zoho CRM Training Programs

Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

Redefine the way you work

with Zoho Workplace

Start your free trial

Zoho DataPrep Personalized Demo

If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

Create, share, and deliver

beautiful slides from anywhere.

Get Started Now

Zoho Sign now offers specialized one-on-one training for both administrators and developers.

BOOK A SESSION

Zoho Workerly Home
Forums
Connect With Us:

Zoho Recruit Home
Forums
Connect With Us:

Start tracking your website metrics today

Use PageSense to understand what your visitors are looking for, how they are behaving, and where they are facing problems on your website.

Ready to improve your website's performance?

Install the PageSense code snippet on your site in a matter of minutes and start collecting in-depth data about the website visitors to grow your business.

Track and measure every business goal

Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.

Understand the customer journey on your website

Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.

Visualize your visitor's behavior with color codes

Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.

Measure customer engagement with your web forms

Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.

Record real visitor interactions on your website

Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.

Test and optimize webpages for better conversions

Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.

Give each customer a unique website experience

Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.

Grow your business through customer feedback

Run polls on your website using PageSense to understand what your customers think about your products/services and what needs improvement on your site.

Send timely updates that customers love

Use web push notifications in PageSense to schedule and notify your customers about an upcoming flash sale, product releases, promotional coupons, and a lot more that can spark conversions on your website.

Advertise your business to website visitors

Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.

Access more advanced settings in PageSense

Use PageSense's advanced features like creating mutually exclusive groups, enabling cross-domain tracking, configuring customized project JS, and more to get deeper insights about your website.

Try easy-to-use extensions

Download the PageSense extension app available for your web browser with a few clicks and start collecting all of your required website metrics in real time.

Discover your favorite integrations with PageSense

Get a deeper look at your website's data by seamlessly integrating PageSense with a host of popular third-party apps like Google Analytics, Mixpanel, Intercom, and more.

Quick Links	Workflow Automation	Data Collection
Web Forms	Enterprise	Begin Data Collection
Interactive Forms	Workplace	Data Collection App
Offline Forms	Customer Service	Accessible Forms
Digital Forms	Marketing	Forms for Small Business
HTML Forms	Education	Zoho Forms for Enterprise
Contact Forms	E-commerce
Lead Generation Forms	Healthcare
Wordpress Forms	Customer onboarding
No Code Forms	Construction
Free Forms	Travel
Prefill Forms	Non-Profit
Intake Forms	Legal
Form Designer
Card Forms
Assign Forms
Translate Forms
Electronic Forms
Notification Emails for Forms
Holiday Forms
Form to PDF
Email Forms CRM Forms Embeddable Forms Drag and Drop form builder

Zoho Pagesense Resources

You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho Social?

Manage your brands on social media

Access Zoho Social

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Zoho Sheet Resources

New to Zoho Forms?

Latest Feature Updates

Explore our Pricing & Plans

Zoho Forms Resources

Secure your business

communication with Zoho Mail

Get started

Mail on the move with

Zoho Mail mobile application

Go Mobile

Stay on top of your schedule

at all times

Get started

Carry your calendar with you

Anytime, anywhere

Get started

Latest Announcements

New to Zoho Sign?

Zoho Sign Resources

Sign, Paperless!

Sign and send business documents on the go!

Get Started Now

Zoho SalesIQ Resources

New to Zoho TeamInbox?

Zoho TeamInbox Resources

Connect with us

New to Zoho ZeptoMail?

LEARN MORE

Latest Feature Updates

Zoho DataPrep Resources

New to Zoho DataPrep?

Access Zoho DataPrep

Zoho DataPrep Demo

Get a personalized demo or POC

Design. Discuss. Deliver.

Create visually engaging stories with Zoho Show.

Get Started Now

New to Zoho Workerly?

Access Zoho Workerly

New to Zoho Recruit?

Access Zoho Recruit

New to Zoho CRM?

Signup Now

Access Zoho CRM

Latest Feature Updates

New to Zoho Projects?

Access Zoho Projects

New to Zoho Sprints?

Access Zoho Sprints

You are currently viewing the help articles of Sprints 1.0. If you are a user of 2.0, please refer here.

You are currently viewing the help articles of Sprints 2.0. If you are a user of 1.0, please refer here.

New to Zoho Assist?

Access Zoho Assist

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Related Articles
Missing Status Icons in WorkDrive TrueSync
Status icons in the WorkDrive TrueSync folder show the sync status of all your files and folders: whether they are fully synced, being synced, or not synced. To open the TrueSync folder: 1. Click the WorkDrive icon in the system tray or menu bar. A ...
Missing Status Icons in WorkDrive Sync
Status icons in the WorkDrive Sync folder show the sync status of all your files and folders: whether they are fully synced, being synced, or not synced. To open the Sync folder: 1. Click the WorkDrive icon in the system tray or menu bar. A screen ...
WorkDrive TrueSync - Release Notes
Download the latest TrueSync app (Windows & Mac OS) Supported OS versions: For Windows: Windows 7 & above For Mac: OS X 10.14 and above Important: Only the stable version of the Desktop TrueSync app will be deployed for auto-update. Subsequent ...
[Beta] WorkDrive Desktop TrueSync application on macOS based on File Provider Extension (FPE)
The WorkDrive TrueSync application for macOS has been redesigned based on the Apple File Provider Extension (FPE). This architectural shift accommodates both Intel and Apple silicon-based devices, delivering an enriched user experience. With FPE, ...
Uninstall Zoho WorkDrive TrueSync
Follow the uninstallation steps below based on your OS. You’ll still be to access your WorkDrive files from the web app after uninstallation. For Windows Click the WorkDrive TrueSync icon in the taskbar or system tray. The popup menu will open. Click ...