Understanding the status icons and context menu in WorkDrive TrueSync on macOS based on FPE

Understanding the status icons and context menu in WorkDrive TrueSync on macOS based on FPE

Overlay icons

The overlay icons or the status icons within the WorkDrive TrueSync folder depict the synchronization status of your files and folders.

Let's see the different status icons below:

  1. TrueSync status icons will now appear alongside the default FPE icons.
  2. The FPE icons and storage are managed by macOS.

File Provider Extension (FPE) icons



No icon

File or folder is downloaded in the FPE's cache folder.

Item is not downloaded to the device's hard drive. Clicking this icon downloads the item to the FPE's cache folder.

Sync error. Something went wrong saving the changes to WorkDrive.

Item is being downloaded to the device's hard-drive, or is being saved to WorkDrive.

Download is in progress.

TrueSync icons



No icon

Available online:
Files accessible only online, temporarily downloaded for preview and not stored locally.

Available offline:
Files have been downloaded and are accessible without an internet connection, taking up hard drive space.

Partial sync:
Indicates a mix of cloud-only and offline files within a folder.

Sync error:
Indicates an error in syncing or downloading; resolves once the issue is fixed.

Sync in progress:
Shows during syncing or making files offline until downloaded to the computer.

Overlay icon behavior in WorkDrive TrueSync for macOS

  1. Overlay icons have been refreshed to align with other system icons.
  2. Sometimes, users may experience TrueSync application slowness or observe missing overlay icons for files and folders. These issues are associated with FPE. Resolving them involves relaunching the Finder application, which can address errors related to file provider icons and other Finder-related issues.

Here's the overview of how Overlay icons will appear and how data gets stored in the TrueSync cache and FPE cache path:

User action

Overlay icons (TrueSync and FPE)

Data stored in TrueSync

Data stored in FPE Cache

TrueSync icon

FPE icon

Available Online

File or folder in default state

<No icon>



Available Offline

Right-click > Make Offline


Has Data


-clicking on the online only file/folder (To open)

<No icon>


<No icon>


Has Data

Has Data

-clicking on the offline file/folder (To open)

<No icon>

Has Data

Has Data

macOS runs into disk pressure for
online only files

<No icon>



macOS runs into disk pressure for
offline files

Has Data


Clicking the FPE's Cloud icon with download arrow

<No icon>


<No icon>

Has Data

Has Data

Note: To prevent confusion, it's recommended to focus on and utilize only the TrueSync icon behavior, rather than trying to understand the combination of both TrueSync and FPE icons.

Context menu

Context menu helps you to efficiently manage your stored files or folders in WorkDrive TrueSync application. Simply right-click on a file or folder to access these options:

  1. Make Offline/Make Online: This option allows you to set files manually or folders to either online or offline based on your storage needs.

  2. View on Web: Open the selected file or folder in the WorkDrive web application.

  3. Copy WorkDrive Link: Copy the URL of the file or folder to easily share it with collaborators.

  4. Create External Share Link: Generate an external share link to securely collaborate with external collaborators with features like password protection expiration dates, and more.

  5. Refresh: Update the file or folder to its current sync status.

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