How to fix low disk-space issues to use Desktop Sync
The Desktop Sync app for Zoho WorkDrive makes working offline and syncing to multiple devices seamless and convenient, but low disk space in your hard drive may prevent you from using the app or syncing new files. Let's look at how you can fix these issues.
Hard drive space less than 10 GB (You'll be notified to free up your storage space)
Initially, we'll notify you when the available storage in your hard drive where the sync folder is located becomes less than 10 GB to avoid the below low disk space error cases.
Recommendation
Download and install our WorkDrive TrueSync application, which creates a virtual drive to access all your cloud files right from your desktop without using local storage. Learn more
Notes:
- Once you install the TrueSync application, you can uninstall and clear the Desktop Sync app's data from your computer to save your storage space.
- Before uninstalling the Desktop Sync app, ensure that all your files are synced. If there are any un-synced files in the Sync folder, it could result in permanent loss of the file.
- Also, check out other ways to free up your storage space below.
Hard drive space less than 1 GB (Sync will be paused)
Check the available space in your hard drive where the Sync folder is located. You will need sufficient space in the hard drive to sync any new files to WorkDrive web, and vice-versa.
If the hard drive space is less than 1 GB, sync will be paused. A dialog will appear with the available options to fix the issue. You can free up some hard drive space immediately, or click the Resume Syncing button to do this later.
To free up your storage space
- Remove any unwanted files and folders manually from the hard drive where the sync folder is located.Note: If you delete any synced files or folders from the Sync folder, these items will also be deleted on your WorkDrive web app and other connected devices.
- Use Selective Sync to free up space on your hard drive by deselecting unused folders from the Sync folder.
- For computers with hard drive partitions (common in Windows devices), move the Desktop Sync folder to another hard drive with sufficient space. For example, if you've got a low disk space issue in your C: drive, you can move the sync folder to the new partition, say D: drive, with sufficient storage space.
Hard drive space less than 500 MB (Sync will be stopped)
Check the available space in your hard drive where the OS is installed. The Desktop Sync app for WorkDrive will be installed here. If the hard drive space is less than 500 MB, the Desktop Sync app will stop working.
How to fix:
Manually remove any unwanted files and applications from the OS installed hard drive. Desktop Sync will show the drive location (for computers with hard drive partitions) with low space in the error or warning message, and you can remove unnecessary data from there.
Info:
- For computers without hard drive partitions (common in Mac OS), both Sync app and Sync folder will be located inside the same hard drive.
- For computers with hard drive partitions (common in Windows OS), you may see the Sync app and Sync folder located either inside the same partition, or in a different partition. By default the sync app will be installed on the C: drive, and the Sync folder can be chosen based on your preference as C: drive, D: drive, or more.
Also read:
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
WorkDrive Sync - Overview
Zoho WorkDrive Sync for desktop lets you sync files in Zoho WorkDrive web to your computer, and vice versa. All your files will be downloaded to your computer and be in sync with the web app. You can work on your files offline which will get updated ...How to migrate large data from a computer to WorkDrive using Desktop Sync
If you have to migrate Terabytes (TB) of data from your computer to WorkDrive , then knowing the best migration practices will help you save a lot of time and work. 1 TB = 1024 GB Always use Desktop Sync for WorkDrive to migrate large data from a ...Move, rename, or merge sync folders on setup
When you install WorkDrive Sync, a sync folder gets created in the home directory by default, or your specified directory on a device. The folder has a naming format of “Zoho WorkDrive (Team Name)”. When you disconnect or uninstall the sync app, the ...WorkDrive TrueSync - Release Notes
Download the latest TrueSync app (Windows & Mac OS) Both Windows and macOS components have been upgraded to ensure compatibility with the latest security standards and OS requirements. The updated OS support is as follows: For Windows: Windows 10 ...Install WorkDrive Desktop App (TrueSync) for Windows
Supported Windows OS version: Windows 10 (Version 1809 or later) and above, now including both x64 and ARM64-based devices 1. Download the TrueSync app for Windows OS (Download Link). 2. Double-click the downloaded file to execute the installation. ...
New to Zoho LandingPage?
Zoho LandingPage Resources