System Extension blocked for WorkDrive TrueSync (Mac devices with M1/M2 chip)
When installing the WorkDrive TrueSync app in Apple devices with an M1 or M2 chip, you may see a pop-up from Apple saying System Extension Blocked. System Extension must be allowed to use WorkDrive TrueSync.
- The following steps are only applicable to Mac OS with an M1 or M2 chip.
- To determine whether your device has the M1 or M2 chip, select the Apple
icon at the top of your screen and choose About This Mac.
- If your device has an Intel-based processor, then follow the steps given in this article.
You must have administrator privileges on your computer to complete the steps given below.
To enable system extensions
- Click the Apple
icon at the top of your screen.
- Click System Settings and select Privacy & Security from the left pane.
In the Privacy & Security tab, navigate to the Security section. - Select Enable System Extensions.
A pop-up will appear asking you to modify your security settings in recovery mode. - Click Shutdown.
Restart your computer in recovery mode and set security policy
- Press and hold the power button on your Mac device until you see “Loading startup options”.
- Click Options, then click Continue.
- If requested, enter the password for an administrator account.
- In the Recovery app, choose Utilities > Startup Security Utility.
- Select the system you want to use to set the security policy.
- If the disk is encrypted with FileVault, click Unlock, enter the password, then click Unlock.
- Click Security Policy.
- Select Reduced Security, then enter your administrator username and password.
- Mark the Allow user management of kernel extensions from identified developers checkbox.
- Click OK.
- Restart your computer.
Allow system extension for WorkDrive TrueSync
- Click the Apple
icon at the top of your screen.
- Click System Settings and select Privacy & Security from the left pane.
In the Privacy & Security tab, navigate to the Security section, where you will find the following dialog box:
System software from developer "Benjamin Fleischer" has been updated. - Click the Allow button next to that information.
- Restart your computer.
If you have any questions or facing any issues, please contact WorkDrive support for more details.
WorkDrive support info:
- EU region: support@eu.zohoworkdrive.com
- All other regions: support@zohoworkdrive.com
Access your files securely from anywhere
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