Team Folders
1. What are Team Folders?
There are two types of Team Folders:
Private Team Folders: Only accessible to added members.
Public Team Folders: Can be accessed by all team members.
2. Who can create Team Folders?
Team Admins only
Any team member
3. Who can share files and folders in a Team Folder?
4. Can I share a Team Folder with external users?
Note: External sharing must be enabled at both the Team level (by the Team Admin) and the Team Folder level(by the Team Folder Admin).
5. What access permissions are available for external users?
Files: View and Edit (Edit is only available for Zoho format files – Writer, Sheet, and Show files).
Folders: View, Edit, and Upload.
Learn more about sharing files and folders externally from a Team Folder
6. Who can delete files in a Team Folder?
Only Admins and Organizers can delete files.
Deleted files move to the Team Folder’s Trash and can be restored by Admins and Organizers.
Only Team Folder Admins can permanently delete files from Trash.
Files deleted from Trash can be restored from the Admin Console within 120 days.
7. Who can view Team Folder activity?
8. Who can view access stats and file activity in a Team Folder?
Private & Public Team Folders: Members with the Editor role or higher can view access stats and file activity.
Shared Files: Members need Share permission to view access stats.
Learn more
Notes:
Viewing file activity is available in all WorkDrive paid plans.
Viewing file access stats is available in the Tean and Business plans.
9. How can I restrict external sharing in a Team Folder?
Go to the Team Folder.
Click Manage Team Folder > Settings.
Under Settings, toggle OFF "Allow files and folders to be shared outside this team". Learn more
Note: Only Team Folder Admins can manage this setting.
10. Can I restrict downloads in a Team Folder?
Team Folder members with Viewer role.
Team members with view-only access to shared files/folders.
To do this:
Go to the Team Folder.
Click Manage Team Folder > Settings.
Toggle OFF "Allow Download". Learn more
11. Where can I see all externally shared files and folders in a Team Folder?
Go to the Team Folder.
Click Manage > Settings > External Sharing.
Under External Share Links, you can: Copy Link, View Stats, Manage Settings, and Delete Link. Learn more
Note: Only Admins and Organizers can view and manage external links.
12. Is there a limit on the number of Team Folders created?
13. Is there a limit on the number of users added to a Team Folder?
14. Is there a limit on the number of files or folders stored in a Team Folder?
15. Can I leave a Team Folder?
Go to the Team Folder.
Click the Manage dropdown next to the Team Folder name.
Select Leave Team Folder.
Note: If you are the only Admin, assign another member as Admin before leaving.
16. What happens if someone leaves a Team Folder?
All their files and folders remain in the Team Folder.
Other members can continue accessing them.
17. Can I restore a deleted Team Folder?
- Go to Admin Console > Team Folders > Deleted Team Folders.
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