Upload errors in WorkDrive
With Zoho WorkDrive, you can simultaneously upload several large files with ease and start collaborating on them the moment they’re on your account. However, sometimes these uploads may fail due to an error. WorkDrive provides the necessary feedback for these cases.
Listed below are the possible error cases you may face in WorkDrive:
Upload Limitations
- Zoho WorkDrive has a maximum upload limit of 10 GB, 50 GB, and 250 GB for Starter, Team, and Business plans, respectively
- The maximum number of files in a folder (including sub-folders) should not exceed 50,000 file limit
If any of these conditions are exceeded, an upload error will occur.
Storage Limitations
If you're unable to upload or add new files, it may be due to one of the following reasons:
- You've reached the total storage limit of your current plan.
- Your admin has set a storage limit for My Folders, and you've reached that limit.
To check your current storage usage, sign in to your WorkDrive account and navigate to Admin Console > Dashboard.
- To meet your storage needs, you can either upgrade to a higher plan or purchase additional storage as an add-on. Learn more about WorkDrive plans and pricing.
- If the restriction is due to a limit set for your account, please contact your admin to request an increase in your storage limit.
Network errors
An unstable or disconnected internet connection can cause upload errors. All your ongoing file uploads get paused if the internet gets interrupted or disconnected. However, once the connection gets re-established, your file uploads will be resumed automatically.
Incomplete file uploads
An incomplete file upload error occurs when the upload source is interrupted (e.g., removing the drive or deleting the file during the upload) or if the internet connection is abrupt and takes a long time to reconnect.
Uploading a new version on a checked-out file
You cannot upload a new version when someone has locked (checked out) the file. This is because a new version can only be uploaded once the file is unlocked (checked in).
Unauthorized access
Uploading files without sufficient permission is not possible in WorkDrive. For example, when someone removes you from the team folder during uploads, the corresponding file uploads will fail.
Server's temporary slowness
Uploads will always fail during server downtime or when the server is experiencing temporary slowness. In this case, WorkDrive shows an alert and automatically retries the upload every minute.
Unreadable files
A file will fail to upload if it’s unreadable by WorkDrive. This occurs due to the following reasons:
- A file’s path length exceeded the maximum limit for its corresponding OS:
- Windows - 260 characters, including file name
- Mac - Maximum path length is 1024 characters, whereas the maximum length of a file or folder name is 255
- Linux - Maximum path length is 4096 characters, whereas the maximum length of a file or folder name is 255
- Temporary files which begin with "._" before their name and files named ".DS_Store" will not be uploaded to WorkDrive
Also read:
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