How to track merge status and handle errors in Zoho Writer
Overview
Prerequisites
- You must either be the owner of the merge template or it should be shared to you.
- You must have enabled the merge status notifications at the template level or at your account level to receive email notification
- You must be the one who initiates or schedules the merge job to receive the email notifications.
- The output option should not be "Merge as a new document".
Steps
1. How to enable or disable merge status email notifications?
2. How to view merge logs and deluge/custom functions logs
1. a. Open the merge status notification email and click the merge logs URL mentioned in it.Or,1. b. Open the template that you used for the merge operation. On the left panel, go to the Automate tab --> Finish, and click the View Log button.2. In the merge logs window that opens, you can view: the merge logs and deluge/custom function logs.3. In the merge logs you can view details such as:
- Overall Merge Status (Initiated, completed, in-progress, etc.)
- Custom Function Status
- Merge status: Total number of records successfully merged vs failed
- Output status: Total number of records for which the merge output was processed successfully vs failed
4. To view the logs specific to each record, click the relevant record from the list displayed below the merge and output status.
1. Open the Merge Logs window using the steps above.2. Go to the Custom Function Status field to provide the status of the custom functions (Deluge/DRE) added in the merge templates.3. To view the Deluge or custom function logs, click the View Debug Info link. You can see the details of the custom functions executed, along with error messages of functions that did not execute properly.
3. What are the common merge errors and how to handle them?
Error Code | Reason |
101 | General error caused due to internal server problem. |
105 | Mail limit reached. You have reached the daily mail limit of 1000. |
111 | Failed to create attachment. |
201 | Failed to create HTML. |
202 | The email could not be sent. Please try again. |
1001 | Mail Merge Permission revoked. Permission to mail merge has been revoked. Contact admin. |
1002 | Record permission revoked. Access to records for mail merge has been revoked. Contact record owner/admin. |
1005 | One of the lookup fields used as an email address does not contain a valid value. Adding a lookup record in the CRM entity from which the customer initiated the mail merge will resolve the issue. |
1008 | Internal error occurred. Error while sending email. Contact support@zohocrm.com |
1011 | Failed to fetch the related list data. |
1012 | Daily mail limit for your mail merge exceeded. |
1018 | Document length exceeding 7 lakh characters won't be processed in mail merge. |
1103 | Unable to download the attachment. |
1104 | Failed to include the 'unique attachment'. |
1202 | Permission denied for the selected folder. |
1203 | Folder not found or improperly configured for document storage. |
1204 | Zoho Docs is discontinued. Please use the WorkDrive folder ID to store all your merged documents. |
1301 | Mail sending failed. An Internal error occurred while processing images in Zoho CRM. Contact support@zohocrm.com |
1302 | Attachment upload failed. Internal Error in attaching document. Contact support@zohocrm.com |
1304 | Record Email opted-out. The record owner/admin opted out emails for the record. |
1305 | Organization Email blocked. Email has been blocked for this organization. Contact admin |
1306 | Failure in sending email. Invalid / blocked recipients mail address present. |
1309 | DMARC verification failed. DMARC verification failed for 'From' address |
1317 | Invalid Email Address. Recipient email address is invalid. |
1320 | Failed to retrieve email template from CRM, possibly due to deletion, invalid email template, or a CRM-related issue. |
1321 | Mail hard bounce. Please check the recipient’s email address and try again. |
1322 | Mail soft bounce. |
1401 | Unable to execute the custom functions. |
1402 | Run time exception due to code execution. |
1403 | Function execution limit has exceeded. |
1701 | Unable to send email. Please try again. |
1702 | Images count exceeded. Email images count exceeds the allowed limit of 60. |
1703 | Attachment failed. An Error occurred when uploading the attachment. |
1704 | Attachments size exceeded. Attachments size greater than allowed limit. |
1705 | Unable to send mail. Please try again or write to: support@zohowriter.com. If you're from EU region, contact us at: support@eu.zohowriter.com. |
1706 | Mail sending was aborted. Your account has been flagged as spam. |
1707 | Mail sending was aborted. Mail seems to have spam content. |
1708 | Mail sending aborted. The email domain is blacklisted/blocked. |
1709 | Email policy disabled. Email policy in Organization is disabled. Please contact your organization administrator. |
1710 | Mail sending aborted. Invalid email address. |
1711 | Unconfirmed sender email. Sender email address not yet verified. |
1712 | Invalid mail agent key. Please try again with valid one. |
1713 | Mail sending was aborted. Invalid authorization token. Please try again with valid one. |
1714 | Mail sending was aborted. Mandatory parameter is missing. Please check and try again. |
1715 | Mail sending aborted. Sender domain is not verified yet. |
1716 | Mail sending aborted. Sender account is inactive. |
1717 | Unable to send mail. Character length exceeds allowed limits. |
1718 | Mail sending aborted. Attachments count exceeds the allowed limit of 60. |
1719 | Mail sending aborted. Recipient count exceeds the allowed limits. |
1720 | Failure sending mail. Invalid file cache key. Contact support. |
1721 | Unable to send mail, mandatory parameter values are invalid. Please check and try again. |
1722 | Unauthorized From Address. Insufficient permission to send email from this address. |
1801 | Unable to send the merged document to the Web hook URL. |
1901 | Mail sending aborted. Attachment name exceeds the allowed limit of 150 characters. |
1902 | Unable to send email. Email body section should not be empty. |
1903 | Invalid Email Address. The Recipient email address is invalid. |
1904 | Mail sending Aborted. Total Recipient count limit exceeds 30 [Address includes To, CC and BCC ] |
1905 | Mail sending Aborted. Sender Email needs to be verified. Click here to learn more. |
1906 | Email policy disabled. Email policy in Organization is disabled. Please contact your organization administrator. Click here to learn more. |
1907 | Invalid Sender Address. Sender email address is invalid. |
1908 | Internal error occurred. Error while sending email. Contact support support@zohopeople.com. |
1909 | Mail sending aborted. Attachment contains unsupported file format. |
1910 | Mail sending aborted. Record details not available in Zoho People. Kindly check once. |
2001 | Failed to assign workflow. The created document cannot be assigned to an approver or reviewer. |
On Hold | Attachment failed and the mail merge operation is stopped. Please try again. |
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