- Navigate to Settings from CRM Home.
- Under customization, click Templates > Mail Merge > New Template.
- Select a module.
- Assign a name to the template and pick a folder for the template to be saved and click Create, and select Blank.
- Insert a table and format it as per requirements.
- Fields are imported from CRM. Place them in the first cell of your table.
- After placing fields, click Next Record under Advanced Merge Fields.
- Now simply copy and paste the record from the first box to the rest of the page.
Note: Please make sure that the last cell of the table doesn't contain the Next Record field.

- Now click Done and the template creation is done.
On successful creation of merge template, the Writer tab is be closed and you will be redirected to CRM tab. In CRM,