User session details in Zoho Apptics

Overview

User session profiling is the process of collecting, analyzing, and visualizing data related to a single user's activity within an application over a specific period (a user session).

In Zoho Apptics, a user session begins when a user launches the app and it comes into the foreground, and ends when the app is either closed or sent to the background. Once the session ends, Apptics captures, stores, and displays the details in the console as sessions data.

The User session details page provides a comprehensive view of a session profile that helps you understand what a user did or experienced during a session. This includes screens/pages visited, actions performed, API calls triggered, any crashes or non fatal errors, and any feedback submitted during the session, etc.

All the sessions of a user from different devices are mapped to a single user and shown in the user session details page in Apptics. It contains user information, device details, and trace of all user activity that happened during an individual session. You will also be able view the entire session timeline for the user from the same page and navigate to view data for the other sessions of the same user.

You can think of user session details page as a behavioral session profiling tool, providing a consolidated view of user activity, app behavior, and environment in a single session. This makes it easier to debug issues, understand usage patterns, and improve app experience.

When you check the details of crash/error instances, individual feedback, etc. you will be able to view the granular insights and context on what happened in the session during which a crash/JS error/non-fatal was reported or a feedback was sent.

Note:

We have a 7-days limitation while tracking sessions and showing the details in the console. A session will be tracked in Apptics only if the session was closed within 7 days.

Only the user details like user ID and PII will not be shown in case of anonymous tracking.

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