HIPAA Compliance with Zoho Cliq

HIPAA Compliance with Zoho Cliq

The Health Insurance Portability and Accountability Act (including the Privacy Rule, Security Rule, Breach Notification Rule, and Health Information Technology for Economic and Clinical Health Act) ("HIPAA"), requires Covered Entities and Business Associates to take certain measures to protect health information that can identify an individual. It also provides certain rights to individuals.
Zoho does not collect, use, store, or maintain health information protected by HIPAA for its purposes. Zoho Cliq provides features described below to help its customers use Cliq in a HIPAA-compliant manner.
 
HIPAA requires Covered Entities to sign a Business Associate Agreement (BAA) with its Business Associates. You can request our BAA template by sending an email to legal@zohocorp.com.
 
Cliq configurations to protect ePHI 
Restrict access control
  1. Disable external contact by disabling Guest Chat, Extensions, External Channels.
  2. Provide users with unique login credentials to ensure that ePHI is only accessible to authorized users via MFA (Multi-Factor Authentication).
Mandate read receipt across your organization
  1. Mandating read receipt will help you attain read audit of messages.
View history of edited messages
  1. When a message is modified, the edit history is audited inside a group chat / channel. So any changes made to ePHI field can be tracked.
We consider the below list as ePHI in Cliq:
  1. Messages
  2. Attachments
  3. Calls
  4. Group Calls
  5. Call Recordings
  6. Chat Title
  7. User Custom Fields (Configurable)
 
The ePHI data inside Cliq are encrypted
Encrypting ePHI fields: Fields that contain personal health information can be encrypted for additional security. Though field encryption is not a mandatory step in Zoho Cliq, we strongly recommend you enable encryption as it is the best practice to improve the security of sensitive data.
 
User addition and removal is audited inside a group chat / channel
When a user is added or removed to a channel, the participants in the channel can view notifications on who is added or removed and by whom the user is added or removed.
 
Configure allowed IPs to prevent data leak
Audit data made available in Cliq for 6 months
  1. The audit data will be available in Cliq for 6 months from the day the event occurs. For example, if you want to create a channel or deactivate a user account, the audit data will be available for up to 6 months since the day you created the channel or deactivated the user account.
  2. The org admins further have options to download and backup their data via this link.


      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now







                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media


                                                              • Desk Community Learning Series


                                                              • Digest


                                                              • Functions


                                                              • Meetups


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner


                                                              • Word of the Day


                                                              • Ask the Experts


                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Cliq Cart

                                                                                                                          Cliq Cart is a nifty e-commerce tool crafted for your organization and teams to seamlessly browse, purchase, sell, and even host auctions without leaving Zoho Cliq. Whether you're searching for essential office supplies, showcasing your latest ...
                                                                                                                        • WooCommerce

                                                                                                                          The WooCommerce extension with Zoho Cliq lets you manage your WooCommerce store directly from Zoho Cliq. You can create new orders, view existing orders, receive notifications about new orders and product launches, and even add notes to existing ...
                                                                                                                        • Google Calendar

                                                                                                                          Google Calendar for Zoho Cliq streamlines your team's scheduling and ensures everyone stays informed and organized about upcoming events and meetings with notifications, event reminders, and more. Seamlessly merge your Google Calendar events with ...
                                                                                                                        • Orchestly for Zoho Cliq

                                                                                                                          Zoho Cliq is a team communication application that simplifies collaboration and promotes organized conversations in the workplace. Benefits of the Extension By integrating Zoho Cliq with Qntrl, users can create new jobs and work on them in Qntrl, ...
                                                                                                                        • Zoho Marketplace in Cliq

                                                                                                                          Zoho Marketplace is an online business application store with 1000+ ready-to-use extensions for your Zoho products. These extensions provide feature enhancements, integrations with third-party software, and many other solutions for common business ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources