Difference between Cross org Users DM, External Channel and Networks (Networks)
| Topic | Cross org Users DM | External Channel | Networks |
What is it? | Users from multiple Cliq organizations can connect via 1-1 direct messages, calls and meetings. | A channel where people from two or more organizations can work together. | A Cliq network is a dedicated space to collaborate with your external business stakeholders such as partners, vendors, agencies, consultants, volunteers etc. It equips you with an extensive set of configurable permissions to facilitate controlled, secure and full-fledged external collaboration. |
Whom is it suggested for? | For organizations that allow their employees to have direct conversations with people outside their organisation. | For organizations those use Cliq for communication. | Any organisation can use networks to collaborate with partners, vendors, contract employees, agencies. |
Participation limit | Unlimited users | Each channel can accommodate 500 participants. | Unlimited users can join a network. |
Admin Controls - Security and Privacy | The org admin can allow the org members to communicate with members of other orgs by enabling "Allow chat with users who are not a part of this organization" policy. | The org admin can disable external channels by navigating to Cliq Admin Panel > Configurations > External Channel. | The org admin can restrict users from accessing networks created by other Cliq organizations. |
Roles and Permissions | Org admin can restrict members in specific roles from communicating with external users via Cliq Admin Panel > Roles > External Users. | Channel admins can control the actions the moderators and the members of the external channel can perform. | The network admin can configure an extensive set of custom roles and permissions for the network members. |
Notifications | Notifications will be delivered to the Cliq business org account. | Notifications will be delivered to the Cliq business org account. | Notifications will be delivered in the respective networks, and the notification count will be updated in the hamburger menu on the top left corner of the navigation bar. |
License | Available in all plans | Users with the Cliq Unlimited plan, Zoho Workplace Professional and Zoho One can create 5 channels per user license. | Cliq Network is available for paid organisations. Paid org accounts can choose any of the below add-ons as per their requirement. A maximum of 10 networks are allowed in an org Also, 3 free networks can be created for the paid plan. Free | Max 100 users Mini | Max 500 users Standard | Max 2k users Ultimate | Max 10K users  Note: If your organization wants to accommodate over 10k network users, please reach out to support@zohocliq.com |
To know the difference between Cliq business org and external networks, click here.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Troubleshooting guide for onboarding external users
Let us look at the possible issues an external user who is trying to join Cliq might face and the solution to help them have seamless collaboration with Cliq. Case 1: A user whose account is registered in a different DC invites a non-Zoho user to ...Types of Zoho Cliq users
Zoho Cliq has two types of users: Internal users and external users. Internal users: Internal users are users who belong to your organization. These users in Zoho Cliq are your team members, colleagues, or employees within your company. As internal ...How can admins create teams in a Cliq Networks?
Enabling teams for Cliq network: Note: By default, the Teams module is enabled for all Cliq networks. To enable Teams for your Networks: Navigate to Network's admin panel and select Configuration under Network Select TEAMS Enable the TEAMS module ...How to chat with External Users?
External users are those who do not belong to your Cliq organization, say vendors, clients, distributors, etc... Communication with external users is established through 1-1 chats, group chats and external channels. This page covers in detail on 1-1 ...In what order are users listed under the org module in Zoho Cliq?
The users are classified into the following: All Users: All your organization's users will be displayed here. My Department: All your department's users will be displayed here. My Direct Reports: All your direct reports will be displayed here. ...
New to Zoho LandingPage?
Zoho LandingPage Resources