Data center migration
United States (US) | https://learn.zoho.com |
European Union (EU) | https://learn.zoho.eu |
India (IN) | https://learn.zoho.in |
Australia (AU) | https://learn.com.au |
Japan (JP) | https://learn.jp |
China(CN) | http://learn.com.cn |
Saudi Arabia(SA) | http://learn.com.sa |
United Arab Emirates (UAE) | http://learn.zoho.ae |
Canada(CA) | http://learn.zohocloud.ca |
Read Know your datacenter for more details.
However, due to regulations and geopolitical situations, if there is a need to transfer your data to another data center, you can now raise a request for data center migration.
Migration process
The Super Admin/Admin of the Zoho Learn account must send an email to migrations@zohoaccounts.com with the preferred data center and other details.
Refer to Datacenter Migration to know more about the migration process.
- The Super Admin or an Admin who initiates the migration will become our point of contact for all migration-related activities and issues.
- During migration, any changes made in the source data center will not be migrated to the destination data center.
- To migrate data, a new mirror account will be created temporarily in the destination data center. Once all the data is migrated, accounts will be swapped.
What's not migrated
Hub level
The hub's current URL may not be available in the new data center. The URL could be subject to change and will be allocated based on availability. If needed, you can request a URL change by contacting our support team after the migration.
Invitations will not be migrated.
Manual level
The recent version of the published articles will be migrated.
In case the last published version is edited and in drafts, the readers of the manual cannot see the article. The contributors have to manually publish the article after migration.
The externally shared link will become invalid. Users must retrieve the new link from Zoho Learn for externally shared manuals after migration.
Course level
Certificates will not be migrated.
SCORM courses will not be migrated.
Common limitations
Custom portal and its users will not be migrated.
Custom domain will not be migrated. Users will have to set up custom domain in the new data center after migration.
Please contact support@zoholearn.com if you have any queries about the Zoho Learn limitations for data center migration.
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