Sharing Content Created within Your Knowledge Base

Sharing Content Created within Your Knowledge Base

Zoho Learn makes it easy to share content created in your manuals with people outside your organization. Whether you're looking to share a specific set of articles or provide broader access to a manual, there are flexible options to fit your needs. Here's how you can do it.

Sharing a manual via a public URL  

This option is great if you want to share individual manuals with external users, like clients or partners, without needing them to be part of your Zoho Learn hub. The public URL allows anyone with the link to access the content.

  • Basic method: You can simply copy and share the manual’s link.

  • Additional security: If you want to make sure only certain people have access, you can password-protect the link.

  • Time-sensitive sharing: You can even set an expiration date for the URL, so after the specified time, the link becomes inactive. This feature is super useful if you only want to share content temporarily.


This method is ideal if you have a lot of articles in a manual that need to be shared with a wider audience—maybe for a limited time or specific purpose.

Learn more about sharing a manual via a public URL.

Sharing a manual via a custom portal  

When you need more control over who can access the manual, creating a Custom Portal is the ideal option. A custom portal is especially useful when you need to share an entire portal that includes multiple manuals. This allows you to build a branded platform to share content with people closely associated with your organization—such as stakeholders, partners, or even customers—who aren't directly part of your Zoho Learn hub. 

  • Public or private access: You can decide if the portal is open to anyone with the link or if you want to keep it private and only accessible to invited users.

  • Perfect for segmented groups: If you have different user groups (like customers or vendors) and want to give them access to specific content, you can create specific custom portals and manage them efficiently. This makes it feel like a dedicated platform for each group.


This is the way to go when you're looking to create a more personalized experience and want to keep your external users engaged in a more organized, dedicated way.

Learn more about sharing manuals to a custom portal.

Which option is right for you?  

  • If you want a fast, simple way to share articles with a broader audience, public URL sharing is the best option.

  • If you need a more customized, secure environment for specific groups, go with a custom portal.



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