FAQs
- What happens if duplicate automations are created?
The most recently created or updated automation will execute. Other automations will remain active but will not execute. - Can deleted automations be restored?
No, once an automation is deleted, it cannot be restored. However, creating a new one is quick and easy! - Will an automation still execute if its template is deleted?
No, it will become inactive. You’ll need to create a new template or select another one to execute the automation. - If I edit an automation, will it be treated as newly created?
Yes, editing an automation updates its modified time, making it the most recent. If it wasn’t being executed earlier due to duplicates, it will now execute. - Is there a limit to the number of automations I can create?
No, you can create as many automations as you need. - Can I pause an automation?
No, automations can only be edited or deleted. - What happens if the Zoho Desk integration is disconnected?
All automations linked to Zoho Desk will become inactive. Since the connection is lost, agents won’t get new reviews as tickets. To fix this, configure Zoho Desk integration and set up the automations again. - How many automations can I create in the trial plan?
You can create one automation at a time in the trial plan. If you want to try a different one, just delete the existing automation and set up a new one. For example, if you’ve set up an automation to respond to new 5-star reviews, you can delete it and create a new one to send reviews to Zoho Desk as tickets.
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