Credits purchase and consumption tracking

Credits purchase and consumption tracking

Zoho Sign allows users to send and sign unlimited documents in the Professional and Enterprise plan. However, regardless of the user's subscription, some features and integrations may incur an additional cost. This additional cost is charged in the form of complimentary Zoho Sign  credits, and Zoho Sign credits, which is an add-on that needs to be purchased separately as needed.

Learn more about Zoho Sign's complimentary credits here and Zoho Sign credits here.

This article covers:
  1. Purchasing Zoho Sign credits
  2. Tracking the consumption of Zoho Sign credits
  3. Configure credits alerts
  4. Converting API and SMS credits to Zoho Sign credits
  5. Enabling automatic reload of the Zoho Sign credits

Purchasing Zoho Sign credits

  1. Hover on Settings in the left navigation pane and click Subscription Details.

  1. In the Subscription Details page, click the More Options drop-down button and select Buy Zoho Sign credits.

  1. Enter the amount of credits you wish to purchase and click Calculate Price.

  1. Double check the amount and click Make Payment.

Tracking Zoho Sign credits consumption

  1. Hover on Settings in the left navigation pane and click Subscription Details. 
  1. Click the More Options drop-down button and select Usage history.


  1. If you want a detailed usage summary, click the link.





  1. To export the credit usage, select the date range, click Export as > CSV. 

Configure credit alerts

  1. Hover on Settings in the left navigation pane and click Subscription details.



  2. In the Subscription details page, click the More Options dropdown button and select Configure alerts.



  3. Enable the alert for Zoho Sign credits and Zoho Sign complimentary credits (if applicable) and add your desired value.



  4. Click Save.

Enabling automatic reload of the Zoho Sign credits

  1. Hover on Settings in the left navigation pane and click Subscription Details.

  1. Click on the More actions drop-down button and select Auto reload.

  1. Check the Enable auto reload option.
  2. Define the threshold value at which you would like the automatic reload to take place, as well as the number of Zoho Sign credits you wish to reload to your account.
  3. Click Save.

Converting API and SMS credits to Zoho Sign credits

  1. Hover on Settings in the left navigation pane and click Subscription Details.

  1. You can find API and SMS credits under Deprecated Add-on.

  1. Click Convert to Zoho Sign credits.





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