1. You need to have a JIRA Software account to import data for JIRA cloud.
2. Only a workspace owner or admin can carry out the configuration.
   
3. If you are on a free plan, you will only be able to import for 15 days from the day you activated your plan. You can upgrade your account to continue importing data when the trial expires.
   
4. You cannot import more than 25 projects at a time.
   
5. You can only process one import at a time.
   
6. JIRA import is not supported for Zoho One accounts.

Add JIRA domain

1. Click the gear icon at the top-right corner. The settings window will appear.
   
2. Click Project under Imports.
   
3. Select JIRA.
   
4. Copy and paste your host name (JIRA cloud or JIRA server) in the text box.
   
5. Click Continue to proceed to configuration.

Configure JIRA account access

1. Application URL
   
2. Consumer Key
   
3. Consumer Name
   
4. Public Key 
   
   

1. Click the Go to JIRA button to navigate to JIRA and allow access to Zoho Sprints.
   
2. Login with your JIRA credentials.
   
3. Go to Application Access under Integrations.
   
4. Copy consumer key, consumer name, and public key from Zoho Sprints and paste in your Link applications window in JIRA.
   
5. Click Continue. You will be redirected to Zoho Sprints after your the link is completed. This implies your JIRA account is configured.
   
6. Enable the authorization check box to let Zoho Sprints access your JIRA account and save the credentials to Zoho Sprints. * Zoho Sprints believes in transparency and we will not save your credentials without your consent. By enabling this check box, you let Zoho sprints to communicate with JIRA to initiate the import.
   
7. Click Allow Access.
   
8. Click Allow to authenticate Zoho Sprints. You are ready to import from JIRA.

Import from JIRA

1. Hover over the portal. The Import Projects link will appear.
   
2. Click the Import Projects link. The list of projects in your JIRA portal will appear.
   
3. Select the required projects.
   
4. Click Import. The import will be initiated. You will receive an email and a notification in the app once the import is completed.
   

Note: You can import work items and epics from JIRA. Epics will also be imported as items.

Module mapping between JIRA and Zoho Sprints

Import custom fields from JIRA

1. Create a layout in Zoho Sprints that matches the custom fields available in JIRA.
   
2. Have the custom fields in a single work item layout so that the layout can be selected while mapping JIRA custom fields.
   
3. Select the congruent JIRA custom field for each Zoho Sprints custom field.
   
4. Ensure that the mapped field types are the same. For instance, you need to map a multi select field type in JIRA only with a multi select field type in Zoho Sprints.
   
5. Ensure the options in the picklist of both JIRA and Sprints custom fields are the same to avoid data mismatch. For instance, if a picklist field in JIRA has options A, B, and C, the same picklist options must be available in the mapped Sprints picklist field.
   

Note: To map epic custom fields, you need to create matching epic layout in Zoho Sprints and follow the same process as work item custom field mapping.

Custom field type mapping between JIRA and Sprints

Modify email visibility in JIRA

1. Navigate to  https://id.atlassian.com/manage-profile/profile-and-visibility
   
2. Select "Anyone" in the Contact Section against the Email Address field . (Currently, it will be enabled as 'Only to you and admins'. Modify to 'Anyone')
   

For JIRA server

1. Click Settings from the top-right corner.
   
2. Select System .
   
3. Go to Email Visibility under Options section.
   
4. Select "Public" or "Show to logged in users" options.