ServiceNow Import
ServiceNow is a cloud-based platform that uses AI to streamline tasks, automate and manage workflows, enabling work to be completed faster with better visibility.
Securely import agile products belonging to Agile Development 2.0 plugin from ServiceNow to Zoho Sprints. The tool extracts products, backlogs, epics, user stories, tasks and sprint information using authorized APIs and maps product-related data with Zoho Sprints. The import can be initiated multiple times as needed.
Availability: All plans
Accessibility: Workspace owner can configure and initiate import.
Generate API key in ServiceNow
To generate API key in ServiceNow, switch to the ServiceNow application and follow the below mentioned steps:
Create an Inbound Authentication Profile
- Navigate to All > System Web Services > API Access Policies > Inbound Authentication Profile.
- Click New.
- Click Create API Key authentication profiles.
- Provide a descriptive name in the Name field.
- In the Auth Parameter field, select Auth Header record for x-sn-apikey.
- Click Submit.
Create API Access Policy
- Navigate to All > System Web Services > API Access Policies > REST API Key.
- Click New.
- Provide a descriptive name and select the required REST API.
- Create Rest API policies for Table, Attachment, and Aggregate. Refer to the screenshots below for better understanding:
Rest API policy for Table:
Rest API policy for attachment:
Rest API policy for aggregate:
Create a Rest API Key
- Navigate to All > System Web Services > API Access Policies > REST API Key.
- Click New.
- Provide a descriptive name and select a user.
-
Use the form menu and choose Submit.
The system automatically generates a token and it is saved in the Token field. View the token by clicking the lock icon and then copy the contents. This is your header value when your other system sends a REST API request to ServiceNow.
Note: Secure the user credentials by setting up an expiry date for the API key.
Now, copy the generated API Key from ServiceNow and use here.
Import products to Zoho Sprints as projects
- Click the gear icon at the top-right corner. The settings window will appear.
- Click Project under Imports.
- Select ServiceNow.
- Enter the ServiceNow URL and API key.
- Select the checkbox to agree to the terms and conditions.
- Click Authorize. The authorization will be validated.
- After authorization, the products in the Agile Development 2.0 plugin will be listed.
- Select the products to be imported. You can import up to 50 products in one attempt.
- Click Import.
- Confirm your action and click the Import button.
The import process will be initiated, and you will receive in-app and email notifications once the process is complete.
After successful import, the imported products will be listed on the All Projects tab in Zoho Sprints. You can access the projects and manage them as agile projects. A 'ServiceNow' label will be included with the project title for easy identification.
Field mapping from ServiceNow to Zoho Sprints
|
Terminologies Zoho Sprints vs ServiceNow |
ServiceNow
|
Zoho Sprints
|
|
Project (Product)
|
Name
Short Description Owner |
Name
Description Owner |
|
Item (Task)
|
Theme
Story Scrum Task Defect Documentation Task Enhancement |
Story Task Bug |
|
Task Priority
|
Item Priority
|
|
|
Task State
|
Item Status
|
|
|
Users
|
Project Users
|
|
|
Sprint (Sprint associated with a product stories)
|
Short description
Description State Start Date End Date |
Name
Description State Start Date End Date |
|
Release
|
Release State
|
Release Stage
|
|
Short description
Description State Planned Start date Planned End date Assigned to Created by Created on |
Name
Description Stage Start date Release date Owner Created by Created on |
|
|
Release comments
|
Release comments
|
|
|
Epic
|
Short description
Description Created By Created On |
Name
Description Created By Created On |
|
Epic comments
|
Epic comments
|
|
|
Work item (Task) |
Short description
Description Sprint Epic Release State Priority Assigned to Start date End date Created by Created on |
Name
Description Sprint Epic Release Status Priority Assignee Start date End date Created by Created on |
|
Task hierarchy: Theme > Story > Scrum Task
|
Sub tasks
|
|
|
Task comments
|
Work item comments | |
|
Task attachments
|
Work item attachments
|
Remove authorization for ServiceNow import
- Click the gear icon at the top-right corner. The settings window will appear.
- Click Project under the Imports section.
- Click ServiceNow.
- Click the Remove Authorization button.
- Confirm your action and click Remove.
Access your files securely from anywhere
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