Zoho Survey Integration

Integrating Zoho Survey with Zoho Thrive allows you to create interactive survey tasks within your loyalty program. This integration enables you to gather customer insights while rewarding customers with points for their participation.

Only users with admin privileges can integrate Zoho Survey with Zoho Thrive.

Steps to integrate

Sign up or sign in to Zoho Survey. Ensure you have an active Zoho Survey account.
Access the Store Integrations section in Zoho Thrive by navigating to the Settings icon in the top-right corner -> Integrations -> Zoho Apps.
Choose Zoho Survey from the integrations list and click Configure. A list of available organizations will appear.
Select the organization you want to link with Zoho Thrive, then click Connect to complete the process.

Adding a survey task

Navigate to the Points in the Thrive console from the left pane and click Add Task.
Under Other tasks, select Fill out Zoho Survey.

Provide a clear and engaging task label, such as:
Share your thoughts on your recent purchase!
Choose the appropriate department from the drop-down menu which is created in Zoho Survey.
Example: My Department
Once you've selected the department, you'll need to choose the survey you created and published within that department in Zoho Survey from the drop-down menu.

For detailed instructions on creating and publishing surveys, refer to the respective guides.

Assign participants a moderate number of points (e.g., 100 points) to encourage participation.
Define a specific date range for the task’s availability if needed.
Limit the task to a specific VIP tier for exclusivity and better engagement if you choose to enable the VIP program for your store.
Click Add Task to save the configuration.

Taking the program live

Take your Loyalty Program live and head back to your online store. Once your program is live, the widget in your store will automatically be updated with the survey task you added. Customers can earn the points once they successfully complete the survey task.

For any questions, please contact support@zohothrive.com.

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