1. What is a destination?

A destination is the landing page that opens when someone interacts with a TouchPoint mode, such as tapping an NFC card, scanning a QR code, or clicking a short link. Every touchpoint must have one destination assigned to it at any time.

Currently, Zoho TouchPoint offers 11 destination types. This article covers the six most feature-rich destinations in detail. The remaining five, Website URL, vCard, App Download, Instant Message, and Instant Email, are covered in the Simple Destinations article.

2. Profile

A Profile is a rich, mobile-optimized landing page that goes beyond a traditional contact card. It can display your bio, photo, company, role, social links, embedded videos, downloadable PDFs, and multiple CTA buttons, all in one page that people access after tapping or scanning your touchpoint.

A Profile is the most popular destination for in-person networking. Unlike a vCard, which only shares contact information, a Profile lets you tell your story, showcase your work, and give people multiple ways to take action from a single tap, including saving your contact, booking a meeting, and exchanging details.

Setting up a Profile

1. From the Create page, or when setting a destination for an existing mode, select Profile. Choose an existing profile or click Create New.
2. Give your profile a name for internal reference (for example, "John's Networking Profile"). This appears in your dashboard, not on the public-facing page.
3. Browse the profile template library and select a layout. Templates vary in structure; some lead with a full-width photo, others with a card-style layout.
4. Add your name, job title, company, bio description, profile photo, and brand or accent color. These populate the core of the page.
5. Optionally, embed YouTube or Vimeo videos, attach PDFs such as a portfolio, brochure, or CV, and add social media icons for your LinkedIn, Instagram, and other profiles.
6. Add the action buttons you want visitors to see. See CTA buttons on a Profile below for details on each button type.
7. Click Save. The profile is now ready to assign to any mode, including NFC card, Digital Card, QR code, or short link.

CTA buttons on a Profile

Most profile templates come pre-configured with two CTA buttons, Save Contact and Exchange Contact. These are the recommended setup for networking and are ready to use as soon as you pick a template.

Use cases

3. Lead Magnet Form

A Lead Magnet Form is a customizable form that captures visitor information, including name, email, phone, company, and more. All submissions are stored in the Lead Magnet Records module inside Zoho TouchPoint, where you can review them and push selected records to Zoho CRM when ready.

Lead Magnet Forms are designed to be lightweight and fast. Visitors can fill them in within seconds on their phone, immediately after tapping your NFC card at a trade show or scanning a QR code on a billboard.

Building your form

1. From the Create page, or when setting a destination for an existing mode, select Lead Magnet Form. Choose an existing form or click Create New.
2. Give it a descriptive name (for example, "Trade Show Enquiry - Mumbai 2026"). This appears in your dashboard and analytics reports.
3. Pick a color theme for the form page. This affects background color, button color, and accent styles.
4. On the customization screen, select a Field Type and give it a label. Available field types are listed below.
5. Toggle Make it mandatory on any field that must be filled in before the form can be submitted.
6. Click Next to finish. The form's QR code and short URL will be generated automatically and can be used with any mode.

Viewing records and pushing to Zoho CRM

Form submissions are not sent directly to Zoho CRM at the point of submission. Instead, all records are first collected in the Lead Magnet Records module inside your Zoho TouchPoint account, where you can review them before deciding which ones to push to CRM.

1. Go to Lead Magnet Records in your TouchPoint dashboard. All form submissions appear here, organized by form name, with the date and time of each submission and the full field data filled in by the visitor.
2. Review the submissions. You can filter by form, date range, or other criteria to find the records you want to act on.
3. Select the records you want to export and click Push to CRM. You will be prompted to:
   • Select your Zoho CRM organization
   • Choose the CRM module (for example, Leads or Contacts)
   • Select the layout
   • Map form fields to the corresponding CRM fields

The selected records will then be created as new records in Zoho CRM. Records already pushed are marked accordingly so you don't create duplicates.

For advanced form features, a prompt inside the form builder will guide you to Zoho Forms.

Use cases

4. Zoho Forms

The Zoho Forms destination lets you use a form you have already built in Zoho Forms as your landing page. Instead of creating a new form inside TouchPoint, you connect your Zoho Forms account and pick an existing form.

Setting up a Zoho Forms destination

1. Select Use a form created on Zoho Forms from the Capture Interest group when setting your destination.
2. Authorize the connection between TouchPoint and Zoho Forms. This only needs to be done once.
3. Pick the form you want to use from the list of forms in your Zoho Forms account.
4. Save the destination and assign it to your touchpoint. Anyone who taps, scans, or clicks will now land on that Zoho Forms form.

Zoho Forms or Lead Magnet Form?

Use cases

5. Appointment Form

An Appointment Form is a booking page that shows your real-time availability and lets people schedule a meeting with you directly, without email back-and-forth. Available times are shown automatically in the visitor's local time zone.

The built-in Appointment Form in TouchPoint is a lightweight, quick-setup booking page suited for simple scheduling needs. For advanced features, such as paid appointments, team scheduling, and multi-service bookings, users are guided to Zoho Bookings.

Setting up availability

1. From the Create page, or when setting a destination for a mode, select Appointment Form. Choose an existing form or click Create New.
2. Give the booking page a name (for example, "30-Minute Intro Call") and pick a color theme.
3. Connect your work or personal calendar, or both, to TouchPoint. TouchPoint uses your calendar to determine your real-time availability, so visitors only see the slots when you're free. Your calendar's event details remain private.
4. Define the days and hours during which you are open to bookings, for example Monday to Friday, 9am to 5pm. Only slots within these hours will be shown to visitors.
5. Choose how long each appointment is (for example, 30 minutes or 1 hour) and optionally add buffer time between meetings so you're never back-to-back.
6. Save the form. The booking page's QR code and short URL are generated automatically and can be used with any mode or shared directly online.

Advanced bookings with Zoho Bookings

The built-in Appointment Form covers simple one-to-one scheduling. If you need any of the following, the form builder will prompt you to use Zoho Bookings:

• Paid appointments or deposits
• Multiple service types with different durations
• Team or round-robin scheduling
• Custom booking page branding
• Automated reminder emails and follow-ups
• Group bookings or classes

Your Zoho Bookings page URL can be used as the CTA Redirection on any button, or set as a Website URL destination on any TouchPoint mode, so you still benefit from TouchPoint's scan tracking and analytics.

Use cases

6. Survey Form COMING SOON

A Survey Form lets you collect structured feedback, run NPS surveys, or gather customer insights directly from any TouchPoint scan. It is ideal for post-purchase, post-event, or in-venue feedback collection.

Building your survey

1. From the Create page, or when setting a destination, select Survey Form. Choose an existing survey or click Create New.
2. Give the survey a name (for example, "Post-Event Feedback - May 2026") and choose a color theme for the page.
3. Select field types suited to survey questions. The most commonly used types for feedback and NPS surveys are listed below.
4. Toggle Make it mandatory on questions that must be answered before the survey can be submitted.
5. Save the form. The survey's QR code and short URL are generated and can be deployed on any mode or shared directly.

All survey responses are collected and visible in the Analytics section of TouchPoint. Reports can be exported as CSV, PDF, or Excel.

Advanced surveys with Zoho Survey

The built-in Survey Form is designed for quick, lightweight surveys. If you need any of the following, use Zoho Survey and link to it via a Website URL destination:

• Survey logic and branching (skip logic)
• Multi-page surveys
• Multilingual surveys
• Advanced reporting and sentiment analysis
• Survey themes and custom branding
• Scoring and assessment-style surveys

Paste your Zoho Survey URL into the Website URL destination or use it as a CTA button. TouchPoint will still track the scan that led to it.

Use cases

7. Link Page

A Link Page is a mobile-optimized landing page that hosts multiple links in one place, similar to Linktree. It's ideal for social media bios, campaign hubs, or any situation where you want to direct people to several different resources from a single touchpoint.

Building your Link Page

1. From the Create page, or when setting a destination, select Link Page. Choose an existing page or click Create New.
2. Give the page a name (for example, "Zylker Travels - Campaign Hub") and pick a template layout.
3. Add a display name, short description, and profile or logo image at the top of the page. These appear as the page header.
4. Build your link list using the available button types, listed below.
5. For any Advanced Button, select the TouchPoint destination it should open. You can pick from any of the currently available destination types, or an existing destination you've already created.
6. Click Publish. The Link Page's QR code and short URL are generated and ready to use with any mode.

Use cases