Follow the steps below to connect a Poly desk phone with your agent's Zoho Voice account.
Go to Settings > Deskphone and click Config New Phone.
On the Add NewDeskphone dialog box, select the agent to whom you want to configure the deskphone and select the Model as Poly.
Select the phone number which you need to display for outgoing calls made using the desk phone.
Once you click Save, Zoho Voice generates a config file (.cfg). Download it.
You can find the IP address of your device under the Status option.
The Status option can be accessed by pressing the Home button on your Poly desk phone and navigate to Settings-> Status -> Platform -> Phone -> IPv4 Addr option to locate the IP address of your device.
Once you have obtained the IP open your browser, Enter the IP address (e.g., https://192.168.0.10 or 192.168.0.10) in the address bar of the web browser on your PC.
This will take you to your Poly desk phone's web User Interface.
Now, select the Simple Setup menu from the top menu bar and navigate to the SIP Line Identification section.
Copy-paste the SIP Authentication Password sent via email into the Authentication Password field.
Click Save to save the configuration. Click Yes to confirm the configuration changes.
To confirm the registration status, press the Menu key on your Poly desk phone and navigate to Settings-> Status-> Lines. (This will display the line information for your username.)
User extensions for Zoho Voice are limited to 4-5 digits only. Please ensure that all your current extensions fall within this range.
Contacts are displayed from Zoho Voice Contacts module, only during incoming calls.
When transferring calls via your Poly desk phone, the recipient cannot record or further transfer the call.
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