Custom Mail Sender

Custom Mail Sender

Email addresses added and verified here can be selected as the "From" addresses for sending notification emails.

Add the email address

  1. Go to Configuration -> Site Options.
  2. Select the Custom Mail Sender tab.
  3. Click Add Email.

  4. Add the Sender name and Email address in the pop-up. Click Save.

Authenticate your domain

Domain authentication is a mechanism that verifies the email from the point of origin by validating the email sender. It checks emails to rule out any possibility of spamming or spoofing, thereby protecting the sender's reputation. Authenticating your domain allows for the smooth transfer of emails through spam filters and into your recipient's inbox.

DKIM

Domain Keys Identified Mail (DKIM) is a security mechanism adopted for email marketing services to validate an email message. Its specific purpose is to:
  1. Check if the email messages were sent from a valid source.
  2. Check if the email messages were tampered with in transit.
DKIM further ensures that email messages get delivered to the inbox of their intended recipient because the validity of the email message has already been verified.

Authenticate your custom sender address

  1. Go to Configuration -> Site Options.
  2. Select Custom Mail Sender. If the email address is authenticated, it will be listed under Authenticated Domains. 
  3. The recipient will receive an email with the verification code, which must be verified by clicking Verify, then clicking OK. Your email will be verified and can be set as your preferred sender email.
  4. The code is only valid for 30 minutes. If it expires, you can resend the email by clicking on the Resend Email option.

The addresses that are not authenticated will be listed under the Unauthenticated Domains tab. Click Authenticate Now to authenticate DKIM (Domain Key Identified Mail) in your domain provider.

  1. Copy both the hostname and value. Paste it in the DNS settings of your domain provider as txt record
  2. Click Validate in the site builder.

  3. Enter the verification code sent to the email address you are verifying. 
  4. Click Verify.
  5. Click OK. Your email will be verified and can be set as your preferred sender email.
Click here to learn how to set up DKIM TXT records for your domain.
  1. The verification code is valid only for seven days.
  2. Users who delete their email can add it again without having to re-authenticate it. As long as you do not remove the DKIM record from the DNS domain manager, you must verify your email again.
  3. Please be aware that the hostname and credentials are sensitive and should be kept confidential. Do not share them with unauthorized individuals.