Approval Process configuration is now more flexible and fully customizable
The Approval Process is back with an improved user experience designed to make it easier to build structured, flexible, and intuitive approval workflows. Here’s a look at some of the key enhancements: Name Your Rules & Stages You can now give each approval
Automate Workflows at the Subform Level
Hello, Enterprise Support Community! We are excited to introduce an enhancement to Workflow Rules that gives you more control over automation within your records. Previously, Workflow Rules could only be configured at the module level, which meant changes
Zoho Deluge Outage
Hello Enterprise Support Community, We wanted to make you aware that we are currently experiencing an outage affecting Zoho Deluge. Our developers are actively investigating the issue and working to restore service as quickly as possible. We apologize
Field Masking in Zoho CRM : Secure Sensitive Data
Customer records in your CRM are often accessible across multiple teams, but not every team needs access to every field. For example, a non sales team may not need to see a contact’s mobile number, while a support agent verifying a caller’s identity may
Email-Data Synchronization with Zoho Analytics
Hello, Enterprise Support Community! We're excited to announce the availability of Email Data Synchronization with Zoho Analytics! This highly requested enhancement allows you to sync email data from Zoho CRM into Zoho Analytics, making it easier to analyze
Smarter data exports with enhanced security and flexibility
Export module data with more security and flexibility Exporting data from Zoho CRM now comes with enhanced security and formatting options, along with a cleaner, more organized Export Data page. What's new Password-protected ZIP exports — add a password
Draft quotes, sales orders, and raise invoices for services in CRM
Create Quotes, Sales Orders, and Invoices for Services in Zoho CRM You can now draft Quotes, and Sales Orders as well as raise Invoices for services in Zoho CRM. And how is that possible? By filling out the Service subform in your Quotes, Sales Orders
Zoho CRM Related Lists Enhancement - Related List Expanded View
Hello, Enterprise Support Community, We are excited to announce some upcoming changes to the way that Related Lists can be interacted with, and the ways that you can utilize them within the CRM environment. Currently, Related Lists will show you a list
Introducing the new Zoho Announcements Hub
Hello, Enterprise Support Community! We are excited to announce a new way to keep up to date with recent product releases and announcements for the Zoho apps you use on a regular basis. Introducing our new centralized location to bring together all Zoho
Early Preview for an Upcoming Enhancement to Zoho One - App Adoption and Feature Discovery
Hello, Enterprise Support Community, We're excited to give you an early sneak peak at an upcoming enhancement to the Zoho One platform: new App Adoption & Feature Discovery components, designed to help our customers adopt the right tools to enhance their
Introducing Databridge for Zoho Creator
Hello, Enterprise Support Community! We'd like to highlight a recent utility that was released for Zoho Creator, that will allow you to connect external, private datasources with your Creator apps, Databridge. Databridge is an application that will need
Zoho CRM to Google Calendar time synchronization
Hello Enterprise Support Community, Our developers have identified an ongoing issue with the Zoho CRM and Google Meeting sync. Currently, there is a delay in syncing meetings/events between the two applications. Additionally, when a meeting is created
Resolved (11:52am CDT): Uploading Files into Zoho CRM (US DC)
Hello, Enterprise Support Community, We have begun receiving reports of issues with uploading files into Zoho CRM in our US DC, with file uploads failing during the upload process. Our teams are currently actively engaged in diagnosing and troubleshooting
Upcoming Enhancements To The Zoho Projects to Zoho CRM Integration
Hello, Enterprise Support Community! We're excited to announce an upcoming enhancement to our Zoho Projects integration for Zoho CRM, to allow for Projects to be added directly to a Teamspace and be accessed from the Modules list, rather than from individual
Resolved: Delays in ZeptoMail service on May 5, 2026
Hello Enterprise Support Community, We experienced delays in our ZeptoMail service this morning due to a surge in traffic, which caused delays with emails being delivered as expected in our US DC. Any emails that were queued during this time will be sent
Zoho Advanced Analytics with Team Module support – Now includes teams, notes, and fields in reports & insights
Hello Enterprise Support Community, Advanced Analytics is now accessible to Zoho CRM's team modules. You can choose to add team modules, their notes and fields to include them for reports, insights and other analytical functions. Alongside the standard
Introducing Custom Columns in Forecasts
Hello Enterprise Support Community, Forecasts in Zoho CRM help sales representatives, managers, and business stakeholders evaluate performance and plan future sales activities. While standard metrics such as Target, Achieved Amount, and Pipeline Amount
Map Dependency Upgrades in Zoho CRM
Hello Enterprise Support Community, Map Dependency helps control how values appear across related fields. Based on the selection in a parent field, we define which options are available in the child field. This keeps data structured and ensures only relevant
Mirror Component in Zoho CRM: Access real-time related data without leaving your record
Hello Enterprise Support Community, We are excited to bring you an update in Zoho CRM—the Mirror Component, which delivers real-time related data directly to a record’s detail page. This keeps everything users need in one place, without having to navigate
Record Category now in CRM!
Hello Enterprise Support community, I am happy to introduce Record Category in the CRM. This new feature will allow you to get an overview of the current state of the records, view their progress at a glance, and focus on those records that matter the
New Features In Zoho Learn- AI, Sublevels and More!
Hello Enterprise Support Community, we hope that you are off to a great week thus far! We are thrilled to announce the release of several major new features in Zoho Learn this month—an AI assistant for your knowledge base and training, collapsible sublevels,
Enhancements for Currencies in Zoho CRM: Automatic exchange rate updates, options to update record exchange rates, and more!
Hello Enterprise Support Community—we hope you’ve had a wonderful week so far! I’m excited to announce additional functionality that enhances how we work with multi-currencies within Zoho CRM—an enhancement that has been widely requested. The multi-currency
Important update for the Zoho Sign extension in Zoho CRM
Hello Enterprise Community, In case any of you had missed this up until now, I wanted to highlight a recent update for the Zoho Sign extension for Zoho CRM. The new version is 22.0 and any older versions will be deprecated soon and will stop working,
A suite of new Enhancements are now available in Zoho Analytics!
Hello Enterprise Support community! The Zoho Analytics team is starting the new year with a strong lineup of updates, marking the beginning of many improvements planned to enhance your organization's Analytics experience. Explore the latest improvements
View, manage, and perform mass actions on scheduled replies in Zoho Desk
Hello Enterprise Community! As we come to the end of the week, I wanted to take some time to tell everyone about a new enhancement to the Scheduled Reply feature in Zoho Desk that went live recently. If you are not aware of the Scheduled Reply feature,
View email threads directly in the records History and Interactions
Hello Enterprise Support community, I am happy to introduce the ability to view complete email thread conversations directly from the records History and Interactions sections, along with email delivery status and sentiment insights on the Interactions
Canvas Home View
Hello Enterprise Support Community, I am excited to share a new enhancement to Canvas in the CRM that allows you more control over how your homepage looks and works! What is Canvas Home View? You can now create and design a custom homepage using Canvas.
Issue with Field Updates in CRM
Hello Enterprise Support Community, Currently there is an issue affecting some users that is preventing field updates saving. This occurs when editing the record in the details page. Our developers are working on a resolution now. In the meantime you
Use Action Responses Across Kiosk Screens with Sequential Actions
Use Action Responses Across Kiosk Screens with Sequential Actions Hello Enterprise Support Community, Imagine building a kiosk that gives you complete control over how actions are executed across multiple screens. What if data generated in one step could
US DC Zoho One Outage Reported
We are currently experiencing an outage affecting Zoho One customers hosted in the US Data Center. You may track the status of this issue in real time via status.zoho.com. Our development team is actively working on a resolution. I will follow up with
Zoho Mail users may experience delay in receiving emails.
Hello Enterprise Support Community, There is an ongoing issue causing delays in incoming email delivery for Zoho Mail accounts hosted in the US data center. This has been reported to our development team and is currently under investigation. I will provide
Zoho CRM - Notes badge as a quick action in the list view
Hello Enterprise Support Community, We are introducing the Notes badge in the list view across all modules as a new quick action for each record, alongside the existing Activity badge. With this enhancement, users will have quick visibility into the notes
Deluge - Changes to the send mail task in Zoho CRM
Hello Enterprise Support Community, At Zoho, we are committed to continuously enhancing our security standards to ensure a safer and more reliable experience for all users. As part of our ongoing efforts, we are introducing an important update to the
Global Search Issue within Zoho CRM
Hello Enterprise Support Community, Currently, when using Global Search in Zoho CRM, the results are currently appearing in a transparent pop-up window. This issue is occurring in both CRM Plus and Zoho One. As a workaround, please advise your users to
Data Import within Zoho Desk has a new interface, improved field mapping, and more!
Hello, Enterprise Support Community! Most organizations maintain a secure data repository for internal use and reference. When it becomes necessary to import that data into an application, it’s crucial to prevent data loss or duplication to ensure a clean
Planned US Data Center Maintenance on 06th December 2025, between 04.30PM to 08.30PM PST
Hello Enterprise Support Community, Our annual infrastructure maintenance for our US Data Center is scheduled for 06th December 2025, between 04.30PM and 08.30PM PST. This maintenance has been planned during non-business hours, so all Zoho services will
Introducing Workqueue: your all-in-one view to manage daily work
Hello Enterprise Support Community, We’re excited to introduce a major productivity boost to your CRM experience: Workqueue, a dynamic, all-in-one workspace that brings every important sales activity, approval, and follow-up right to your fingertips.
Introducing Query Workbench in Zoho CRM
Hello, Enterprise Support Community! We’re excited to introduce Query Workbench—a brand-new interface designed to streamline the process of building Queries in Zoho CRM, making it faster, simpler, and more intuitive for developers. What’s Changed? Previously,
Introducing Zoho Quartz in Zoho One
A Smarter Way to Diagnose and Resolve Issues We’re thrilled to announce that Zoho Quartz, Zoho’s advanced diagnostic and issue-reporting tool, is now available in Zoho One. This addition expands Zoho One’s ecosystem of 40+ business applications and brings
Introducing the Workflow and Actions APIs for Zoho CRM
We’re excited to announce the launch of the Workflow APIs and Actions APIs as part of Zoho CRM’s v8 API suite! These powerful new endpoints provide developers with unparalleled programmatic control over business automation in Zoho CRM. Why This Matters
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