An Exclusive Session for Zoho Desk Users: AI in Zoho Desk

 A Zoho Community Learning Initiative 

Hello everyone!

This is an announcement for Zoho Desk users and anyone exploring Zoho Desk.  

With every nook and corner buzzing, "AI's here, AI's there," it's the right time for us to take a closer look at how the AI companion works behind the scenes.

AI isn't just a buzzword; the technology does have the potential to transform the way we work. From quick grammar checks to managing timelines, automating repetitive tasks, detecting customer sentiment and urgency, and even recommending the right resources from Knowledge Base or articulating responses, AI helps to make customer service smart and intuitive.

In Zoho Desk, AI is a responsive assistant that helps you make your ticketing smarter and helps you stay ahead. It's time to explore how AI works under the hood: how it senses context, chooses the right actions, and enables you to deliver timely, relevant support without the stress of missed SLAs or escalations.

Let’s dive into the tipping points where AI reshapes service workflows and enables smarter decisions because no one likes tripping on overdue tickets or facing escalations.

Get ready for an exclusive learning on AI in Zoho Desk.

Here's to threes!

3 Distinct Dates | 3 Topics | 3 Unique Agendas

AI in Zoho Desk

August 12 | August 26 | September 23

Session 1: 4:30 AM GMT | 10 AM IST
Session 2: 3:30 PM  GMT | 9 PM IST
Link to Register: AI in Zoho Desk

Note : This three-day workshop is free to attend.

There will be two Sessions on each of the three days to accommodate different time zones.

Date	Title	Agenda
August 12, 2025	Using AI to Predict and Detect Issues	Automatically tag tickets based on content Zia Notifications Anomaly detection AI suggestions for ticket fields View all AI insights and trends in one place
August 26, 2025	Generative AI and Answer Bot	Understand customer tone, sentiment, and key topics Get quick ticket summaries Writing assistance to help agents write clear responses Generative AI to draft replies
September 23,2025	Zia in Automation	Extract Predict Generate Trigger actions based on customer sentiment

 

Register and join us for an exclusive session with the experts on AI in Zoho Desk.

Best Regards,

Lydia | Zoho Desk.

• Topic Participants

• Lydia | Zoho Desk

  

• Ram Freedman

  

• Shivani | Zoho Desk

  

• Jacob

• Sticky Posts

• Zoho Desk Virtual Meetup: US Central, October 5 - 7, 2021

  After the interactive Virtual Meetups in the other regions, we are starting with the US Central and Midwest regions from October 5 to October 7, 2021. The dates for other regions will be announced soon. At this event, we will explore the topics which

• Zoho Desk Community Meetups 2019 - Canada

  Hey there! Are you making the best use of Zoho Desk? Do you think meeting and learning from other Zoho users in your city would help? If yes, then Zoho User Group Meetups is the right place for you! We're happy to announce our first Zoho Desk User Group

• Join us in Mumbai for our first Zoho Desk Community Meetup!

  Hi everyone, We're hosting our first ever community meetup in Mumbai and we'd love for you to be part of it! Whether you're a long-time customer looking to sharpen your skills, or a new customer looking to learn more about Zoho Desk, this meetup is the

• Recent Topics

• Setting Default Views for Custom, List and Detail Views

  Hey, Is it possible to set a default custom view, list view and detail view for a module for every user? We are onboarding a lot of non technical people that struggle with these things. Setting the views as default would really help. Btw: also setting

• Custom function return type

  Hi, How do I create a custom deluge function in Zoho CRM that returns a string? e.g. Setup->Workflow->Custom Functions->Configure->Write own During create or edit of the function I don't see a way to change the default 'void' to anything else. Adding

• Filter Based API request in Zoho Books using POSTMAN

  How do I GET only specified CONTACTS based on created time or modified time in Zoho Books using POSTMAN. In the api documentation, it is written we can apply filters but I need a sample request.

• URL validation

  We use an internal intranet site which has a short DNS name which Zoho CRM will not accept.   When attempting to update the field it says "Please enter a valid URL". The URL I am trying to set is http://intranet/pm/ Our intranet is not currently setup with a full DNS name and given the amount of links using the shortname probably isn't a feasible change for us.

• Your Incoming has been blocked and the emails will not be fetched in your Zoho account and POP Accounts Click here to get unblocked.

  When entering my account, this error is thrown at me, and I deleted a good part of my deleted messages, but I still can not unblock it, I would appreciate your help. reservas@lineasperutravel.com

• Has anyone been experiencing slow issues?

  Dear all, I just want to ask if anyone has been experiencing slow issues with Zoho Creator in the past two weeks? I worked with the ISP to improve network quality by changing routes and upgrading bandwidth, but nothing changed. I am in Vietnam.

• Zoho Projects Roadshows 2025 - USA

  Dear Users, After an amazing response to our roadshows in 2024, we are excited to be back for the second year in a row! Join our team of experts as they walk you through the most-used features in Zoho Projects, explore powerful automation capabilities,

• Billing Management: #6 Usage Billing in SaaS

  Imagine a customer shuffling across multiple subscriptions, a streaming service, a music app, cloud storage, and a design tool. Each one charges a flat monthly fee, regardless of how much or how little they use. Some months, the customer barely opens

• Is there anyone who has been experiencing issues regarding the Zoho Creator Certification Website in the past 2 weeks?

  Dear all , I just wanted to ask is there anyone who was planning on taking the Zoho Creator Developer Certification Test in the past 2 weeks and have been facing errors stating that the website is under maintennance and also not allowed to access the

• Directly Edit, Filter, and Sort Subforms on the Details Page

  Hello everyone, As you know, subforms allow you to associate multiple line items with a single record, greatly enhancing your data organization. For example, a sales order subform neatly lists all products, their quantities, amounts, and other relevant

• GST Slabs Redefined: Stay Compliant Using Zoho Books!

  Hello Everyone! The Government of India is rolling out new GST rates, a major reform aimed at simplifying the current tax structure starting 22 September 2025. GST will move from four slabs (5%, 12%, 18%, 28%) to two main slabs (5% and 18%), plus a special

• Allow syncing Activities from other applications

  Marketing Automation could be a much more powerful platform if you were able to sync activities into the platform (e.g. purchase, donation, etc) outside of a user doing something on your website. I'd love it if you could sync Custom CRM Modules as activities,

• Create static subforms in Zoho CRM: streamline data entry with pre-defined values

  Last modified on (9 July, 2025): This feature was available in early access and is currently being rolled out to customers in phases. Currently available for users in the the AU, CA, and SA DCs. It will be enabled for the remaining DCs in the next couple

• Global Sets for Multi-Select pick lists

  When is this feature coming to Zoho CRM? It would be very useful now we have got used to having it for the normal pick lists.

• Introducing Profile Summary: Faster Candidate Insights with Zia

  We’re excited to launch Profile Summary, a powerful new feature in Zoho Recruit that transforms how you review candidate profiles. What used to take minutes of resume scanning can now be assessed in seconds—thanks to Zia. A Quick Example Say you’re hiring

• Integración Books para cumplir la ley Crea y Crece y Ley Antifraude (VeriFactu)

  Hola: En principio, en julio de 2025, entra en vigor la ley Crea y Crece y Ley Antifraude (VeriFactu). ¿Sabéis si Zoho va a cumplir con la ley para cumplir con la facturación electrónica conectada a Hacienda? Gracias

• Ask the Experts #1

  Hello everyone! It’s time to transform how you manage projects. Define the processes. Automate the tasks. Streamline the workflows. Let us dive into automation in Zoho Projects — from configuring workflows and custom functions to building triggers, using

• How to overcome Zoho Deluge's time limit?

  I have built a function according to the following scheme: pages = {1,2,3,4,5,6,7,8,9,10}; for each page in pages { entriesPerPage = zoho.crm.getRecords("Accounts",page,200); for each entry in entriesPerPage { … } } Unfortunately, we have too many entries

• Checking if Creator has Change History

  Like zForms - whenever an entry was updated there's an option to attached change history to email notif. Trigger -> Successful form submission

• Your bot just got smarter: AI-Powered routing that reads between the lines

  What if your bot could tell the difference? Between a visitor who just needs a quick answer, someone actively comparing options, and a frustrated customer one click away from leaving? Most bots can't. They deliver the same response to everyone, missing

• how to use validation rules in subform

  Is it possible to use validation rules for subforms? I tried the following code: entityMap = crmAPIRequest.toMap().get("record"); sum = 0; direct_billing = entityMap.get("direct_billing_details"); response = Map(); for each i in direct_billing { if(i.get("type")

• Adding contact role to a specific deal js sdk malfunctioning

  i was trying to add the contact role to a specific deal contact but repeatedly i am getting this error: { "code": "SUCCESS", "details": { "statusMessage": { "code": "INVALID_DATA", "details": { "expected_data_type": "jsonobject" }, "message": "body",

• Q3 Updates from Bigin!

  Hey Biginners, Hope you’re doing great! As we approach the end of 2025, we truly hope Bigin has been a part of helping you build your dream business this year! We've been busy working behind the scenes to bring you features that make running your business

• New Series Announcement - Ecommerce Marketing Tips

  Running an online business is more than just having a website. It’s about getting the right customers to discover you, trust you, and keep coming back. To support your growth journey, we’re launching a weekly Marketing Tips series right here on Zoho Commerce

• Client Script | Update - Introducing Subform Events and Actions

  Are you making the most of your subforms in Zoho CRM? Do you wish you could automate subform interactions and enhance user experience effortlessly? What if you had Client APIs and events specifically designed for subforms? We are thrilled to introduce

• {"errors":[{"id":"500","title":"Servlet execution threw an exception"}]}

  Here's the call to move a file to trash. The resource_id is accurate and the file is present. header = Map(); header.put("Accept","application/vnd.api+json"); data = Map(); data_param1 = Map(); att_param1 = Map(); att_param1.put("status",51); data_param1.put("attributes",att_param1);

• Converting Sales Order to Invoice via API; Problem with decimal places tax

  We are having problems converting a Sales Order to an Invoice via API Call. The cause of the issue is, that the Tax value in a Sales Order is sometimes calculated with up to 16 decimal places (e.g. 0.8730000000000001). The max decimal places allowed in

• Zoho Canvas - Custom templates for related lists

  Hi, I see that the example pages load always one of our related lists in a custom template, but I dont know how to work with that:  1) How can i make my own custom templates for related lists?  2) Where and how can i check out existing custom templates?

• Kaizen #147 - Frequently Asked Questions on Zoho CRM Widgets

  Heya! It's Kaizen time again, folks! This week, we aim to address common queries about Zoho CRM Widgets through frequently asked questions from our developer forum. Take a quick glance at these FAQs and learn from your peers' inquiries. 1. Where can I

• Notebook font size issue

  If I copy something from somewhere and paste it in my notebook, the font size becomes smaller.

• open word file in zoho writer desktop version

  "How can I open a Microsoft Word (.doc or .docx) file in Zoho Writer if I only have the file saved on my computer and Zoho Writer doesn't appear as an option when I try 'Open with'? Is there a way to directly open the .doc file in Zoho Writer?"

• Zoho PDF editor has a lot of issues.

  Zoho PDF editor needs a lot of work. It hangs and glitches a lot. Deletes annotations and clearings randomly.

• Zohom mail

  Plz resolve the problem . I hope u understand .

• stock

  bom/bse : stock details or price =STOCK(C14;"price") not showing issue is #N/A! kindly resolve this problem

• Zoho sheet desktop version

  Hi Zoho team Where can I access desktop version of zoho sheets? It is important as web version is slow and requires one to be online all the time to do even basic work. If it is available, please guide me to the same.

• ZOHO SHEETS

  Where can I access desktop version of zoho sheets? It is important to do basic work If it is available, please guide me to the same

• Appointment booking is temporarily unavailable

  Embeded Zoho booking page in my WordPress website. When someone starts a booking, after choosing time and date, an error appears before payment - "Appointment booking is temporarily unavailable due to restricted settings." Used the embeded code given

• Zoho Books - France

  L’équipe de Zoho France reçoit régulièrement des questions sur la conformité de ses applications de finances (Zoho Books/ Zoho Invoice) pour le marché français. Voici quelques points pour clarifier la question : Zoho Books est un logiciel de comptabilité

• Using Zoho Flow to create sales orders from won deal in Zoho CRM

  Hi there, We are using Zoho Flow to create sales orders automatically when a deal is won in Zoho CRM. However, the sales order requires "Product Details" to be passed in "jsonobject", and is resulting in this error: Zoho CRM says "Invalid input for invalid

• Is Zoho Sheet available for Linux ?

  Is Zoho Sheet available for Linux ?

• Next Page