Customer Address Not on Standard Invoice when Address is on Contact Record

Customer Address Not on Standard Invoice when Address is on Contact Record

Hi, 

I entered the customer billing and shipping address in Zoho CRM. I created an invoice in Zoho Books with the same customer contact. The contact is correctly in Zoho Books with the billing and shipping address.



The invoice for the customer does not show the billing and shipping address on the standard invoice template. Why is this?



Please help. 

Thank you,
Emily

 


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