email sending blocked - Usage Policy

email sending blocked - Usage Policy

I recently signed up with zoho to get a new email address.  I don't need a domain, just an email account.  I would like it to be able to use IMAP so I can use it with the mail program that I'm familiar with (Windows Live Mail), so I purchased the upgrade for that for 1 year.  I tried sending a test email from my new zohomail address from within Windows Live Mail and it worked, so I thought everything was good.

Then, I tried to send an email to a contact list consisting of my family (6 contacts total) to let them know my new email address.  The message failed to send and I got the following error message:

An unknown error has occurred.

Subject 'new email'
Server Error: 550
Server Response: 550 5.4.6 Unusual sending activity detected. <a href=https://www.zoho.com/mail/help/usage-policy.html target=_blank>Learn more.</a> Use the link mail.zoho.com/UnblockMe to unblock
Server: 'smtp.zoho.com'
Windows Live Mail Error ID: 0x800CCC69
Protocol: SMTP
Port: 465
Secure(SSL): Yes

I went to mail.zoho.com/UnblockMe to unblock, but it still wouldn't let me send the email. 

I literally want to just be able to send an occasional email to a few contacts on a very small contact list. It is insane that sending 6 emails would violate your usage policy.  In fact, nowhere on your website where it describes the usage policy does it say how many emails we're allowed to send.  I have no intention of sending spam to anyone, I just want a usable email account.

    • Sticky Posts

    • Pocket from Mozilla is closing shop. Don’t lose your favorites . Move them to Zoho Mail Bookmarks now! 📥🔖

      The end of Pocket shouldn't mean the end of your important links and content. Easily import them into Zoho Mail's Bookmarks and continue right where you left off. You can bring over your entire Saves, Collections, and tags just the way they are. Bookmarks
    • Zoho Mail POP & IMAP Server Details

      Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure
    • Workplace - Zoholics Europe Customer Awards

      Dear Zoho Mail Community! 📣 We're excited to announce that at this year's Zoholics events across Europe, we're holding customer awards for the first time ever! Workplace - Zoholics Europe Customer Awards This is your chance to shout about the amazing
    • Important update on Group Management | Zoho Mail

      Dear Zoho Mail Community, This post is to inform you all of the following updates on the Group Management in Zoho Mail. Group Member Addition: If a group member is added to an organization group in a Zoho Application, the member will be automatically
    • Mastering email etiquette and best practices to follow in Zoho Mail

      Hello Zoho Mail Community, We’re thrilled to invite you all to our upcoming webinar: Mastering email etiquette and best practices to follow in Zoho Mail. Join our live webinar for expert etiquette tips to enhance your professionalism and elevate your