Important changes to note for Zoho Sign users in Saudi Arabia

Important changes to note for Zoho Sign users in Saudi Arabia

Dear Zoho Sign users,

If your Zoho Sign account is hosted in our Saudi Arabia data centre, here's an important update on digital signature certificates in the Kingdom of Saudi Arabia.

What's changing

Going forward, the "Sign via Zoho Sign" option will now use alternative digital certificates through GlobalSign, our globally trusted certificate partner, instead of one issued by a Saudi Trust Service Provider.

What this means for existing users

Going forward, you will have three options:
  1. Sign via Zoho Sign — This option does not use a digital certificate from a Saudi Trust Service Provider, but it still meets all digital signature platform best practices. It is well-suited for internal documents and lower-value agreements that typically do not go to court for disputes.

  2. Sign with emdha — This integration already exists in Zoho Sign and allows users to sign via a personal certificate generated by emdha through Nafath authentication. This option remains available and is strongly recommended for high-value transactions or deals that require the highest level of legal assurance. Please note that this change does not impact users who sign documents through the emdha integration via Nafath authentication — that process remains unchanged. Learn more about this integration

  3. Sign with emdha eSeal (work in progress) — This option will seal the document using a shared platform signing certificate issued to the Zoho Sign platform by a Saudi Trust Service Provider. 

For Trial and Free Zoho Sign users

If you're exploring Zoho Sign on a Trial or Free plan, you can continue to experience our electronic signing capabilities through GlobalSign, our globally trusted certificate partner. Please note that GlobalSign certificates are best suited for standard business agreements and may not meet the compliance requirements for high-value transactions before Saudi courts. For those high-value business transactions, we recommend upgrading to a paid plan with the emdha integration.

Our commitment

This update reflects our ongoing commitment to delivering the seamless, secure signing experience you rely on. We've worked closely with emdha to ensure this transition is as smooth as possible, and our team is here to support you every step of the way.

If you have any questions or would like guidance on the best plan for your business, please reach out to us at support@zohosign.com or leave a comment below.

Thank you for trusting Zoho Sign.
—The Zoho Sign Team
    • Sticky Posts

    • Free webinar: Zoho Sign in Q2 2026 - A quick walkthrough

      Hi there, The second quarter of 2026 has flown by, and the Zoho Sign team has been hard at work releasing features to enhance how you send, sign, and manage documents. Join us for our upcoming webinar, where we'll discuss what's new and what's to come.
    • Important changes to note for Zoho Sign users in Saudi Arabia

      Dear Zoho Sign users, If your Zoho Sign account is hosted in our Saudi Arabia data centre, here's an important update on digital signature certificates in the Kingdom of Saudi Arabia. What's changing Going forward, the "Sign via Zoho Sign" option will
    • New feature: Usage dashboard in Zoho Sign

      Hello! Zoho Sign's new usage dashboard lets organization administrators monitor product adoption across teams, identify unused plan features, and view the environmental impact of every envelope. The dashboard includes six panels: Envelopes sent, Feature
    • Qualified electronic signatures (QES) via SIGN8 in Zoho Sign

      Zoho Sign now integrates with SIGN8, a qualified trust service provider (QTSP) under the eIDAS regulation, so you can collect qualified electronic signatures (QES) that are legally recognized across the EU. With QES via SIGN8, you can: Allow recipients