Introducing edition-wise Data Storage limits in Zoho CRM

Introducing edition-wise Data Storage limits in Zoho CRM


Last modified on September 25, 2024:

Here’s the latest storage availability for Zoho CRM editions. To learn more about managing your data storage space, click here.  

Edition

Base Storage for an Org (<200 users)*

Base Storage for an Org (>200 users)*

Additional Storage for an Org**

Maximum Additional Storage

Free

5,000 records
(10MB)

5,000 records
(10MB)

You cannot purchase additional user licenses in the Free edition.

-

Standard

100,000 records
(200 MB)

100,000 records
(200 MB)

NA
(purchasing user licenses will not increase the base storage limit)

-

Professional

10 GB
(5 million records)

10 GB
(5 million records)

20 MB

5 GB

Enterprise

10 GB
(5 million records)

15 GB
(7.5 million records)

50 MB

10 GB

Ultimate

10 GB

(5 million records)

30 GB
(15 million records)

100 MB
(50,000 records)

10 GB

*(approximate values)
**(based on each user license purchased)


Moderation Update:
We are locking the post as the storage limits shared in the original post are no longer valid. Please feel free to start a new post for any questions on the new storage limits.



Hello everyone,

The storage space in CRM will now be divided into two categories: Data storage and File storage, both will have edition-wise limitations of their own. 
The edition-wise availability of data storage space
(there are no changes in the file storage limitations)

Edition
Base Storage for an Org 
(approximate values)		Additional Storage for an Org
(based on each user license purchased)		Maximum Additional Storage
Free
5,000 records
(10MB)
You cannot purchase additional user licenses in Free edition.
-
Starter
10,000 records
(20MB)
NA
(purchasing user licenses will not increase the base storage limit)
-
Standard
100,000 records
(200 MB)
NA
(purchasing user licenses will not increase the base storage limit)
-
Professional
5 GB
(2.5 million records)
10 MB
5 GB
Enterprise
10 GB
(5 million records)
20 MB
10 GB
CRM Plus
10 GB
20 MB
10 GB
Zoho One
10 GB
20 MB
10 GB
Ultimate
10 GB
100 MB
(50,000 records)
10 GB

What is Data Storage?
It is the total space occupied by the records in the standard and custom module, which is inclusive of the notes that are added to the records. It also includes the space occupied by the data in your recycle bin.

How will we calculate the data storage?
Data storage is calculated by taking the size of the records that you store in every module, the notes added to the records, and the data stored in the recycle bin. 
(These are approximate values that are arrived based on average consumption of a user)

Modules
Size
System defined modules
(Leads, Contacts, Accounts, Deals, Campaigns, Products, Vendors, Quotes, Purchase Orders, Invoices, Sales Orders, Cases, Price Books, Visits, Tasks, Calls, and Events)
2 KB
Custom Modules
2 KB
Linking Modules
1 KB
Notes
1 KB
Emails (each records in the email related list)
1 KB
Recycle Bin
Size for each component will be same as above

How will it affect the existing customers?
The customers who have exceeded their data limits and the ones who are nearing their data limits will be sent an email notification with the details. In order to ensure that businesses do not get affected by this change, we are providing a minimum grace period of 3 months to manage their data effectively.

Apart from the default storage space that is provided with the subscribed edition (refer to the table below), you can purchase additional data storage. However, there are few details you need to note about purchasing additional storage space before and after the storage limitations are effective. 

Before the data storage limitations are implemented:
Additional Data storage at USD 5/100 MB/month (approximately 5000 records)- This is currently an offline purchase only (it is yet to be mentioned under Manage subscriptions). 
Currently we will let you know your data storage usage. In case you are going to reach or you have reached your storage, you can proactively make a purchase. 

After the data storage limitations are implemented: 
There will be an option for in-app purchase of data storage. This will be available in manage subscriptions at the time of implementing the data restrictions
You will be entitled for default storage space based on the Zoho CRM subscription you purchase. 

Why is Data and File storage separated?
The data that you store in CRM are used by the system to generate meaningful insights. For example, the leads details are processed by CRM to generate reports, dashboards, make predictions, give recommendations, and in creating custom analysis. In order to churn useful and actionable information, the system has to perform numerous operations on the stored data. 
In addition, if unchecked and limitless data is stored over a long period it becomes difficult to make meaningful analyses and the results may be skewed. Therefore, it is essential to keep a check on the data that is entering and stored in your org's CRM account, also it is instrumental in maintaining a clean database.

What are the components in Data Storage?
Data storage is classified into storage and usage details to give a clearer picture.
In storage details you can see:
  • the total space allocated for the ascribed subscription. 
  • used data storage
  • remaining storage space (we calculate the remaining space periodically).
In usage details you can view the total space occupied by the data in each module, that is inclusive of all the records and notes. 

Kindly refer to our help doc for more details.

Regards,
Anumita

      • Recent Topics

      • equest to Disassociate Bigin from Zoho One and Migrate to Standalone (Upgrade to Bigin Premier – 3 Seats, Annual)

        Dear Zoho One Support Team, I’m writing to request your assistance to disassociate (remove) the Bigin application from our Zoho One organization while preserving all existing Bigin data. After the disconnection is successfully completed, we intend to

      • SMTP email sending problem

        Hello, I've sent emails before, but you haven't responded. Please respond. My work is being disrupted. I can't send emails via SMTP. Initially, there were no problems, but now I'm constantly receiving 550 bounce errors. I can't use the service I paid

      • billing

        hi, I am being billed $12/year, and I can't remember why. My User ID is 691273115 Thanks for your help, --Kitty Pearl

      • How to add receipts

        How to add receipts

      • Unable to enable tax checkboxes

        Hi Zoho Commerce Support, I'm writing to report an issue I'm having with the tax settings in my Zoho Commerce store. I've created several tax rates under Settings > Taxes, but all of them appear with the checkbox disabled. When I try to enable a checkbox,

      • Zoho Commerce - Enable Company Name and Tax Number collection for B2B orders in Global Edition

        Please enable Company Name and Tax Details option on checkout settings in Zoho Commerce Global Edition. It is still important to collect Company Name and Tax Number for B2B sales in many countries. My business is based in Ireland (in the EU) and I have

      • ZohoSign and ZohoBooks Integration/Workflow

        Hello All, We utilize ZohoSign for signatures on tax eFiles. We utilize Dynamic KBA. Additionally, we use ZohoBooks for invoicing for these services. Is there a way to accomplish the following: Send a copy of the Tax Return, Invoice and eFiles in one

      • Manage monthly tasks with projectsf

        Hi All I run a finance and operations team where we need both teams to complete monthly tasks to ensure we hit our deadlines. Can Zoho projects be used for this. There many finance focused tools but we have Zoho one so want to explore Thanks Will

      • Zoho Suite is very slow

        Since today Zoho is incredibly slow over all applications! What's going on?

      • How can I track which zoho users are actively using Zoho CRM

        I have several licenses of Zoho CRM. We now need to add a new user. I could purchase a new license, but before I do, I would like to see if any of our existing users are not actively using the license assigned to them. How can I determine the activity

      • Is anyone else having trouble saving a custom image in their email signature, or is it just me?

        When I try to save the image I get an error that says "Operation Failed" I opened a support ticket two weeks ago and received a response that it would be debugged, but it still isn’t working

      • Combine and hide invoice lines

        In quickbooks we are able to create a invoice line that combines and hides invoices lines below. eg. Brochure design         $1000 (total of lines below, the client can see this line) Graphic Design           $600 (hidden but entered to reporting and

      • Transaction Locking with the dynamic date

        Is it possible to dynamically update dates on transaction locking. We want to lock transaction x days from today

      • Zoho Devops

        We have a Zoho one account which we have integrated with an SAS educational product, sold on a subscription model, using webhooks and API calls. We make some use of custom fields and cross module lookups and relationships. We utilize CRM, Books and billing

      • Fuel up your sales with the Zoho SalesIQ + Bigin integration

        Hi everyone! We’re happy to bring you the all-new Zoho SalesIQ + Bigin integration. With this, every prospect from your website instantly becomes a contact in Bigin, complete with transcripts and follow-up tasks, so you never lose a lead again. Let's

      • Introducing AI-powered Assessments & Zoho's native LLM, Zia

        We’ve shipped a cleaner, faster way to create assessments in Zoho Recruit. 🚀 Instead of manually building question banks or copying old templates, you can now generate ready-to-use assessments in just a few clicks, all tailored to the role you’re hiring

      • Ability to Reset Visitor Fields During an Active Chat Flow

        Hello Zoho SalesIQ Team, We hope you are doing well. We would like to propose a feature enhancement to Zoho SalesIQ regarding the management of visitor fields within Zobot flows. Use Case: Our bot asks the visitor to provide information about a 3rd person

      • External ID in Zoho CRM

        Hello everyone! We know that Zoho CRM allows you to integrate third-party apps and manipulate data through APIs. While you integrate a third-party application, you may want to store the third-party reference IDs in Zoho CRM's records. To meet this need

      • Some emails are not being delivered

        I have this problem where some of my mail just seems to disappear. When I send it, it appears as sent with no mention of any problem, but my recipient never gets it, not even in the Spam folder. Same for receiving, I have a secondary e-mail address, and

      • New in Zoho Chat : Search for contacts, files, links & conversations with the all new powerful 'Smart Search' bar.

        With the newly revamped 'Smart Search' bar in Zoho Chat, we have made your search for contacts, chats, files and links super quick and easy using Search Quantifiers.   Search for a contact or specific conversations using quantifiers, such as, from: @user_name - to find chats or channel conversations received from a specific user. to: @user_name - to find chats or channel conversations sent to a specific user. in: #channel_name - to find a particular instance in a channel. in: #chat_name - to find

      • Template modifiactions

        Hello, I am struggling with the templates in ZOHO Books. Especially with the placement of some items, like company address, ship to, bill to etc.  For example: One item I like from template X (placement of ship to and bill to next to each other in the

      • Aggregating the First Value in the Group By of a dataset

        Hi I am trying to get the following Aggregate Formula to work in my chart, but cannot seem to get the right format. I have a series of data that I am running an include_groupby and want to SUM only a column in the first row of each group. So for example.

      • Admin Control Over Profile Picture Visibility in Zoho One

        Hello Zoho Team, We hope you are doing well. Currently, as per Zoho’s design, each user can manage the visibility of their profile picture from their own Zoho Accounts page: accounts.zoho.com → Personal Information → Profile Picture → Profile Picture

      • Track Zoho Campaign and Workflow sales impact

        I am attempting to measure the performance of our marketing workflows and campaigns by comparing the date each campaign was sent to a contact with the purchase date of the contact. For example, if Contact A was sent Email A on 9/1 and made a purchase

      • Tables for Europe Datacenter customers?

        It's been over a year now for the launch of Zoho Tables - and still not available für EU DC customers. When will it be available?

      • What is a line break code for zoho?

        Hi, I am archiving data by adding values from a single line field from one form to a multi-line field in another form. So I need a code/function that starts a new line on that multi-line field so it does not just keep adding it on the same line. Example, doing something like this means that it will be on a same line. archive.field1 = archive.field1 + input.Field1 I need a code so the input.Field1 can just start on the next line. Instead of "value 1, 2,3,4,5" It will be: "1 2 3 4 etc.".  something

      • Automatic Project Owner change

        Is there a way to change Project Owner automatically once a specific Milestone in a project is marked as completed. Different Teams are working on projects in our Org, they have their own Milestones to complete and so we transfer the project from team

      • Button to add product to cart

        Is there a way to have a button on a page, that when clicked, will add Qty 1 of a product to the cart?

      • Problem with Submit Button Design

        I have made a template to apply to my forms and under the button controls, I have it set to "standard" and yet it's still filling the container. This is super frustrating and looks weird. Why do we not have full control over button size? How can I fix

      • Zoho CRM- Authorize your Microsoft Teams account issue

        Hi, I tried to link Zoho CRM with Teams and I got the following message: Clicking "Authorize now" sent me to the following page, Microsoft tried to start a session but, after 3 seconds the page closed and nothing happened. I get the same message each

      • Passing the CRM

        Hi, I am hoping someone can help. I have a zoho form that has a CRM lookup field. I was hoping to send this to my publicly to clients via a text message and the form then attaches the signed form back to the custom module. This work absolutely fine when

      • Is there a way to associate an email in ZOHO Main to a Vendor record in ZOHO CRM

        My situation is as below, I have a vendor in ZOHO CRM lets say "Vend A" and an associated contact, "Cont A" If Cont A sends me an email using the email I've registered in the contact record the standard OOTB email sync will work. But the vendor has some

      • Bank charges are applied. Please select a bank account.

        Hello, I'm trying to add bank charges to a customer payment, but I get the error message "Bank charges are applied. Please select a bank account." I found this old thread, where it says that I need to "select a Bank account for the 'Deposit To' dropdown

      • Kaizen #207 - Answering your Questions | Advanced Queries using COQL API

        Hi everyone, and welcome to another Kaizen week! As part of Kaizen #200 milestone, many of you shared topics you would like us to cover, and we have been addressing them one by one over the past few weeks. Today, we are picking up one of those requests

      • Présentation de SecureForms dans Zoho Vault

        Soyons francs : demander à quelqu’un de transmettre un mot de passe ou des informations sensibles n’est jamais une tâche facile. On attend, on relance, parfois de nombreuses fois. Et quand l’information arrive, elle se retrouve souvent dispersée dans

      • Introducing Connected Records to bring business context to every aspect of your work in Zoho CRM for Everyone

        Hello Everyone, We are excited to unveil phase one of a powerful enhancement to CRM for Everyone - Connected Records, available only in CRM's Nextgen UI. With CRM for Everyone, businesses can onboard all customer-facing teams onto the CRM platform to

      • Granular Email Forwarding Controls in Zoho Mail (Admin Console and Zoho One)

        Hello Zoho Mail Team, How are you? At present, the Zoho Mail Admin Console allows administrators to configure email forwarding for an entire mailbox, forwarding all incoming emails to another address. This is helpful for delegation or backup purposes,

      • Sales order & purchase order item links for item details

        This is fantastic for checking lots of things, I use it a lot. It would be great to see it extended to invoices & bills On another note, may as well throw in my favourite whinge ..... Wish you guys would get the PO receive differences sorted urgently,

      • Zoho Workdrive - Communication / Chat Bar

        Hi Team, Please consider adding an option to allow admins to turn on or off the Zoho Communication Bar. Example of what I mean by Communication Bar: It's such a pain sometimes when I'm in WorkDrive and I want to share a link to a file with a colleague

      • Introducing Profile Summary: Faster Candidate Insights with Zia

        We’re excited to launch Profile Summary, a powerful new feature in Zoho Recruit that transforms how you review candidate profiles. What used to take minutes of resume scanning can now be assessed in seconds—thanks to Zia. A Quick Example Say you’re hiring

      • Next Page