Redefining Visitor Communications with Click to Call on SalesIQ

Redefining Visitor Communications with Click to Call on SalesIQ

Hi everyone!
 
The first post of 2023 and yes, we do have a good one for you.
 
Since Zoho SalesIQ's inception in 2013, we've had the live chat feature as the primary course of communication i.e. if a website visitor needed to clarify something, the way to go was to start a conversation on the live chat widget and then get connected with your support representative over chat.
While website live chat is the trend of the decade, what if some of your visitors didn't want to type in texts, into the message box? What if they just wanted to talk to someone for immediate resolutions? Instant solutions with ease and convenience is what customers want, and we've come up with just that. In this post, we are happy to introduce SalesIQ's all new Click-to-call feature.

Click-to-call on SalesIQ

Click-to-call on SalesIQ is a feature that allows website visitors and customers to connect with a support representative in real-time, by clicking a button on a website.This means that, when a visitor clicks the call button, they are immediately connected with a support representative.

What's new?

SalesIQ already featured easy Audio Calling within a chat conversation since 2018 i.e., while already in conversation with a visitor over chat, and the operator needed to resolve intricate, complex issues they could easily get on a call with the visitor with SalesIQ's Audio Calling facility.
However, now with the advent of the Click-to call feature, a customer facing an issue can straightaway just click the Call button on the website to get connected to the support representative and get immediate help via call. This gives the website visitors and customers an option to take the lead, by placing a call as and when they want, to get immediate resolutions for their queries and problems.


How is this going to benefit you?

To understand this, let's take an example of a real estate firm's website. A banner with their best apartments says "Get your personalized quote in a minute" with a Call button as we enter the website.  This call button will be powered by our all new Click to call feature.



This will prompt your potential customers to start an instant call and get more information on the offer, guiding them towards the next stage of purchase.
Now let's look at the benefits of this feature from two angles.

From a Business perspective

For the real estate business to provide instant call support,
  • Using traditional Call Center set up, there will be large scale requirements like purchase and maintenance of phone systems, operators training for new tools usage and sizeable investment for infrastructure etc. SalesIQ's Click to call implementation, eliminates the need for all these requirements.
  • All the firm needs is to get their existing support team ready to handle calls for customer assistance and the internet and they're good to go.

From a Website visitor's perspective

A visitor who visits a real estate firm's website, will definitely have plenty of questions.
  • Having a call feature that gets them to connect with a support representative immediately, giving them an easy way to talk to your business, proves your reliability as a business and also uplifts the visitor's motivation to purchase.
  • Website visitors do not have to search for the firm's toll free number and then make the call on their mobile. SalesIQ's Click to call ensures that visitors do not have to move to another device or platform and can make the call instantly on the website itself.
  • There will be no carrier charges for the customers and visitors of the website to connect with the firm's call support as the call here is over the internet.
  • In case there is no one available at the time of call, visitors can leave a voice message and the sales team can get back to them as soon as they are back.

Working of SalesIQ's Click-to-Call

SalesIQ's Click-to-Call feature works on VOIP technology (Voice over Internet protocol) and therefore,
  • Does not require visitors to dial a phone number. 
  • Does not involve sharing their phone numbers as well ensuring utmost privacy. 
  • Involves no call carrier charges. 
  • No extension downloads or installations necessary for this feature to work. 
All the visitor needs is the internet and they can immediately get connected for assistance.

Note -
  1. The Click-to-call feature also has additional controls like Call Routing, Call Queue, Call Transfer and Call Monitor to configure the necessary conditions to suit your business requirements.
  2. Users can choose whether want to enable both chats and calls for visitors or only Calls as per business requirement.

SalesIQ's Click to Call feature celebrates customers' convenience by allowing them to reach you whenever they want to, however they want to, making it one of the best, most effective choices for customer support and assistance.

Do check out the below video as well, for a quick look at the Click to Call feature!



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