URGENT REQUEST FOR HELP - Mail Account Blocked

URGENT REQUEST FOR HELP - Mail Account Blocked

On my Mail account I went over the 5 gig allowance. I got blocked. Fair enough. I apologise.

But I have had no help in unblocking it.

Following the help links takes me to place where I cannot upgrade even. I simply get a page saying I don't have permission to view the Mail access. See attached. Also another page, also attached saying you can't process my request and to contact support - which I have done numerous times.

I have deleted masses of emails, having worked out how to save them. But my account is still showing it's over 100%

But now I'm stuck. It's been 2 days and this is my main work email, so it's very URGENT and I have contacted support with no resolution after several emails. 

PLEASE HELP

Also, please let us upgrade easier, rather than being left thrashing around in the dark. 

Thank you.

Richard
    • Sticky Posts

    • Pocket from Mozilla is closing shop. Don’t lose your favorites . Move them to Zoho Mail Bookmarks now! 📥🔖

      The end of Pocket shouldn't mean the end of your important links and content. Easily import them into Zoho Mail's Bookmarks and continue right where you left off. You can bring over your entire Saves, Collections, and tags just the way they are. Bookmarks
    • Zoho Mail POP & IMAP Server Details

      Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure
    • Workplace - Zoholics Europe Customer Awards

      Dear Zoho Mail Community! 📣 We're excited to announce that at this year's Zoholics events across Europe, we're holding customer awards for the first time ever! Workplace - Zoholics Europe Customer Awards This is your chance to shout about the amazing
    • Important update on Group Management | Zoho Mail

      Dear Zoho Mail Community, This post is to inform you all of the following updates on the Group Management in Zoho Mail. Group Member Addition: If a group member is added to an organization group in a Zoho Application, the member will be automatically
    • Mastering email etiquette and best practices to follow in Zoho Mail

      Hello Zoho Mail Community, We’re thrilled to invite you all to our upcoming webinar: Mastering email etiquette and best practices to follow in Zoho Mail. Join our live webinar for expert etiquette tips to enhance your professionalism and elevate your