US Home-Rule State Tax Compliance (again)

US Home-Rule State Tax Compliance (again)


Ow... I think my eyes just rolled into the back of my head.

If we were to read the above text word-for-word when the above text states, "Zoho Commerce is compliant with all state taxes in the USA.", and ran it through the truth-o-meter... well... then yes, I must concede... that is *technically* accurate, I guess.

But...

C'mon.  Anyone reading that, including myself, would just say, "Great... compliant on all US Sales tax law", and check off that mental check box and move on.  The carefully workded question, however, if more generally worded wouldn't pass.  So, for example, something like, "Will you be able to correctly collect for and maintain proper compliance US sales tax liability using Commerce?  Mmmm... certainly not if you live in a home rule state.  Not by a long shot.

First of all, sales tax in the United States is calculated at the state and city and sometimes county level, and sometimes has additional "special" taxes applied as well.  For example, my state's sales tax is 2.9%.  However... when you add all of the other taxes on top of the state tax, the total taxes end up being 8.81%.

If you're fortunate to be located in a non-homerule state, then you're probably just going to stack your local taxes on top of the percentage for the state tax for sales made within the state in which you're located, which still doesn't provide any sort of a breakdown for reporting purposes... But at least it's manageable, because it keeps it simple.  This is because your taxes are determined by the tax rates at your location, and not the location you're shipping to... at least within your state, and therefore a single rate for your state inclusive of state + local taxes is both manageable and adequate, and Commerce can correctly collect this amount for the transactions within your state when it sees that destination for your customers shipping address.

However...

If you live in a "home rule" state, then there is currently no way to make Zoho Commerce compliant without the cost of an additional integration, as you need to use collect tax based on tax percentage that's been assigned to the address of the shipped destination, and that can vary widely across the state.  There is simply nothing in Commerce that supports this functionality.  So, I can certainly configure the 2.9% state tax rate for Colorado. Does that make me compliant?  Not at all.

Furthermore, these same rules may also be applicable for any business that sells over a certain dollar amount to any other state where they have a threshold dollar amount that exceeds a certain level (e.g. $100,000).  If so, you may have tax liability in those states as well, and also need to be configured to collect taxes for those locations in the same way.

I again reiterate that there is a ridiculously simple method that Zoho could implement into Commerce that can addresses this one issue for most ecommerce businesses to maintain reasonable compliance.  And while not perfect, it would be at least be adequate for most small businesses to demonsterate that they've taken practical measures to comply with all the relevent sales tax laws that apply to their home state.  The straight forward solution is to simply perform the tax rate lookup at the zipcode level instead of at the state level.  That's all.  It's so simple that my dog could code it while locked in a sausage factory (if he were provided the API, that is).  The following thread elaborates on this subject in further detail:


So the correct statement with full disclosure is: Zoho Commerce is indeed absolutely, 100%, completely, undoubtedly compliant with all, yes *ALL* US State taxes, but...  has no mechanism to allow you to comply with city, county, juristictional, or special taxes in home-rule states in order to conform with the required state tax liability law, nor does it provide any publically available API to make the propor modifications to do so.

Now, to cover all bases.... Yes... There is another option... I can pony up $50 a month for Alavera + extras, which is the base price.  The cost can actually be much higher depending on a range of other factors.  This integration is said to include live tax lookup by the address.  But... why should I have to do that when the fix I've proposed is so simple to implement.  Why not simply make the extraordinarily simple changes that are being requested to allow a home-rule-state US businesses to maintain proper compliance without Alavera.  Just provide the option to permit tax lookups at the zipcode level.

-Bryan


      • Recent Topics

      • How to update "Lead Status" to more than 100 records

        Hello Zoho CRM, How do I update "Lead Status" to more than 100 records at once? To give you a background, these leads were uploaded or Imported at once but the lead status record was incorrectly chosen. So since there was a way to quickly add records in the system no matter how many they are, we are also wondering if there is a quicker way to update these records to the correct "Lead Status". I hope our concern makes sense and that there will be a fix for it. All the best, Jonathan

      • Meet up de Zoho en Bilbao

        Buenos días comunidad! Estamos estudiando hacer un Meet up en Bilbao desde zoho y varios Partners. Para que la experiencia sea excelente, queremos saber cuantas pesonas se vendrían a Bilbao al evento. Y para que sea lo mas útil posible, que temas dentro

      • Picklist reference value in REST

        picklist options can be configured to have a different reference value than the displayed one, should be helpful in things like multilanguage: https://help.zoho.com/portal/en/kb/crm/customize-crm-account/translations/articles/translations is there a way

      • In Zoho inventory Converting sales return to cerdit note from using Api from Creator Error details: {"code":-1,"message":"Invalid Sales Return ID."}

        In Zoho inventory Converting sales return to cerdit note from using Api from Creator Error details: {"code":-1,"message":"Invalid Sales Return ID."} this is button Function used in the Creator map Inventory.Create_Credit_note(int CRE_ID) { return_value

      • Marketing Tip #2: Recover lost sales with abandoned cart emails

        Did you know most online shoppers don’t complete checkout? Automated cart recovery emails are an easy way to bring them back. A simple reminder can recover sales you’d otherwise lose. Try this today: Enable abandoned cart emails in Zoho Commerce and set

      • Billing Management: #9 Usage Billing in IoTs

        We live in a world where connectivity has become a lifestyle rather than a luxury. From smart thermostats that adjust your home's temperature to GPS trackers monitoring end-to-end fleets and sensors that optimize energy grids, the Internet of Things has

      • {"code":1038,"message":"JSON is not well formed"}

        Today this began failing: sales_order_data = zoho.books.createRecord("salesorders",books_organization_ID,order_data); with this error message. {"code":1038,"message":"JSON is not well formed"} This code has been running for two years. Here is the input

      • How can I migrate Shared Mailbox from Zoho Mail to Team Inbox?

        I am unable to migrate mails from my shared mailbox in Zoho Mail to Team Inbox. I am the super admin of my Zoho One plan and yet I am getting an error saying only admins can do this? I don't understand the issue.

      • Remember all the ways we've posted?

        The world celebrates World Postal Day in 2025 with the theme “#PostForPeople: Local Service. Global Reach". The story of the “post” is a story of human connection itself, evolving from simple handwritten notes carried over long distances to instant digital

      • Add Support for Authenticator App MFA in Zoho Desk Help Center

        Hello Zoho Desk Team, We hope you are doing well. We would like to request an enhancement related to security for the Zoho Desk Help Center (customer portal). Currently, the Help Center supports MFA for portal users via SAML, JWT, SMS authentication,

      • Can no longer upload my own Notebook cover

        I've had Notebook for over a year and have been able to create my own notebook covers, but when I tried to upload my own cover for a new notebook today, the upload feature has suddenly been starred, requiring me to upgrade my account. When did this

      • Zoho Desk - Cannot Invite or Register New User

        Hi who may concern, we encountered a problem that we cannot invite user or the visitor cannot register for a user at all through our help center portal, with the snapshot shown as below and the attachement. It always pops up that "Sorry, Unable to process

      • Custom domain issue

        I recently changed records for my support area custom domain for a few months, I then wanted to come back to Zoho, but now I can't connect it and I can't login as it's having an SSL issue. I cannot get a good response from support, as I've been notified

      • How do you generate personalized certificates and save them in dynamic folders using Writer's mail merge?

        Zoho Writer's mail merge feature can help you enhance the certificate management process. It's a great way to save time and effort! Merge certificates and maintain a well-organised repository with personalised certificates stored in separate folders for

      • Zoho Editor

        Zoho PDf Editor is not working I am clicking on EDIT PDf then it again bringing me back to the same page. again and again.

      • The present is a "present"

        The conversation around mental health has been gaining attention in recent years. Even with this awareness, we often feel stuck; the relentless pace of modern life makes us too busy to pause, reflect, and recharge. In the world of customer support, this

      • Market cap

        Market cap formula?? Kaise nikale

      • Need Help to setup plugs along with codeless bot buidler. To send sms OTPs to users via Zoho Voice and to verify it

        Need Help to setup plugs along with codeless bot buidler. To send sms OTPs to users via Zoho Voice and to verify it. I get leads from our website and we need to make sure those are not junk. So we are using proactive chat bot and we need mobile OTPs to

      • Direct Integration Between Zoho Cliq Meetings and Google Calendar

        Dear Zoho Team, We’d like to submit the following feature request based on our current use case and the challenges we’re facing: 🎯 Feature Request: Enable meetings scheduled in Zoho Cliq to be automatically added to the host's Google Calendar, not just

      • Zoho sheet

        Unable to share zoho sheet with anyone on internet with editer option only view option is show

      • Mail and OS

        Jai Hind! Zoho is doing good by creating good software (made in india) on par with other tech giants. 🥰 Suggestion: 1. Whenever we sign up on zoho mail its asking for other mail id. It shouldn't be like that. You should ask general details of a user

      • Personal account created under org account

        Hi there, I am Jayesh. We are using ME Central, and we have an account by the email ID soc@kissht.com.. Now I have created a personal account., jayesh.auti@zohomail.in, accidentally. Can you help me to remove this jayesh.auti@zohomail.in from my organization

      • Add another account

        How to add another mail account to my zoho mail.

      • Recover deleted user

        Hi by mistake i have deleted an added user and his email associated. Please help me recover it thank you.

      • No connection to the server

        Hello! I can't add a new email address to my mailbox because your server is rejecting me. Please help. I took and added a screenshot of this problem Marek Olbrys

      • Emails missing from desktop but visible on phone

        Subject says it all. Windows 11 laptop. Apple phone. all systems up to date.

      • Website Hosting

        Hello, I want to host my domain on Hostinger, and I want my emails to run through Zoho Mail. Please provide me with the SPF record, MX record (Type: TXT), and A record, so that I don’t face any issues with my emails. My website is on Hostinger hosting,

      • Can not search zoho mail after update V.1.7.0

        i can not search mail on to and cc box from attached picture and then search contacts box can't click or use anything. include replay mail too.

      • How to retreive the "To be received" value of an Item displayed in Zoho inventory.

        Hi everyone, We have our own Deluge code to generate a PO according to taget quantity and box quantity, pretty usefull and powerful! However, we want to reduce our quantity to order according to "To be received" variable. Seems like this might not even

      • Kaizen #211 - Answering your Questions | Using Canvas and Widgets to Tailor CRM for Mobile

        Howdy, tech wizards! We are back with the final post in addressing the queries you shared for our 200th milestone. This week, we are focusing on a couple of queries on Zoho CRM mobile configurations and custom payment gateway integration. 1. Mobile SDK

      • Remove "Invalid entries found. Rectify and submit again" modal

        Following up on a post from a few years back, but can the Zoho team consider either removing the 'Invalid entries found. Rectify and submit again' modal that displays for empty mandatory fields OR allow an admin to change it? I've built a custom error

      • No Functional Autosave or Manual Save Button

        Application : Zoho Notebook So I wanted to try Zoho Notebook(On Ubuntu) as an application, I installed the application and went solving my LeetCode problems visually(Drawing mode), at one point the app just stopped saving anything... Every time I tried

      • Cadence reports as front-end reports

        Hello everyone, We have built a cadence which is connected to the Leads module. There are 11 steps in total, 7 are automatic emails and 4 are tasks for the Lead owners. As admins, we have access to this (very nicely made) 'View Reports' tab where we can

      • Show elapsed time on the thank-you page?

        Is it possible to display the total time a user spent filling out a Zoho Form on the thank-you? I’d like to show the difference between the `form submission timestamp` and the `start time` (currently have a hidden Date-Time field set to autofill the date

      • Email Integration - Zoho CRM - OAuth and IMAP

        Hello, We are attempting to integrate our Microsoft 365 email with Zoho CRM. We are using the documentation at Email Configuration for IMAP and POP3 (zoho.com) We use Microsoft 365 and per their recommendations (and requirements) for secure email we have

      • I need to do crud with snippet html

        I need to implement a form with an improved user interface. I would like to use snippets to build a CRUD that allows me to create and update records. How could I achieve this using snippets?

      • Allow Stripe Credit Card and Stripe ACH payment methods to be enabled separately on an invoice.

        I need to be able to pick at the invoice level whether Stripe Credit Card and/or Stripe ACH payment methods are available. Currently, I'm not able to select from the two Stripe payment methods individually on an invoice. However, there are some larger

      • Resume Harvester: New Enhancements for Faster Sourcing

        We’re excited to share a set of enhancements to Resume Harvester that make sourcing faster and more flexible. These updates help you cut down on repetitive steps, manage auto searches more efficiently, and review candidate profiles with ease. Why we built

      • Incorrect “correct” password on email client apple mail

        I have troubleshot this account several times. I have deleted and re added account. It keeps saying incorrect password. Can you check that it is not locked on your end?

      • Is it possible to lock editing subform rows?

        Ideally editing would only be locked after the form has been updated but I still want them to be able to add new subform records at any time and they should be able to delete rows from the subform. It is a named subform if that's relevant however the

      • Next Page