Verify email addresses to be eligible to use BCC dropbox

Verify email addresses to be eligible to use BCC dropbox

Dear Customers,
 
We hope you're well!
 
Zoho CRM allows various modes of email correspondences for various purposes.
A user can integrate their email address with Zoho CRM using the IMAP/ POP3 protocols to sync their mailbox with the CRM, the admin can integrate their organization's domain to enable their reps send emails representing their brand. And, If a user possess multiple mailboxes for different contexts, they can use BCC dropbox. All of them serve unique purposes. Today, we are here with an update to the BCC dropbox.

BCC Dropbox, as mentioned above, is a feature that facilitates synchronization of emails sent from various email addresses with the records in Zoho CRM. This brings context to the record, even if the communication is dealt with outside the CRM system. All they have to do is simply add their unique email ID provided by the tool to the emails' BCC field, and the emails meant for synchronization will be associated with the records. Click here to learn more about BCC dropbox.

So, what are we updating?
 
To achieve email-to-record synchronization, the user must add all their email addresses under the "list of added email addresses" section of the configuration page.

Now, to add a layer of security, we are asking the users to verify the email addresses they add to this approved list.

Every email address added to the approved list must be verified with the code sent to their mailboxes. 

There are three verification statuses you must know of:
  • A tick mark ✅ symbolizes the added email address is verified for BCC usage.
  • The "Click to verify" CTA calls the users to verify their email address. This appears when you add a new email ID to the list of approved email addresses.
  • The "Initiate verification" status is for users and email addresses that are using BCC dropbox at the moment. To achieve future email-to-record synchronization, you have to verify your existing email addresses.

WarningNote: All existing email addresses must be verified by 15th May, 2025, for uninterrupted use.

Quote
Summary of the behavior:
To continue using the BCC dropbox, existing email addresses added to the approved list of email addresses must be verified with the one-time code. Click Initiate verification. It is important to note that until verification is complete, all emails set from the initiated email addresses will remain unprocessed.

If the email address is already verified in other sources within Zoho CRM, then that email address will be verified instantly after initiation. You need no code to verify it like other email addresses.
  • To approve new email address, add the address and click the CTA: Click to verify.
  • You can use the email address that is verified to sync your emails with the records.
  • The verification code is valid for 15 days from the day of initiation.

 
This verification is now rolled-out for all users in all DCs. Kindly ensure email verification is complete by 15th May, 2025 for uninterrupted use of BCC Dropbox.

Help document: BCC Dropbox

That's all folks!  Thanks and have a good one!

 Kind regards,
Saranya Balasubramanian
CRM- Marketing
 
 

      • Recent Topics

      • In the Zoho Creator Customer Payment form i Have customer field on select of the field Data want to fetch from the invoice from based on the customer name In the Customer Payment form i Have subf

        In the Zoho Creator Customer Payment form i Have customer field on select of the field Data want to fetch from the invoice from based on the customer name In the Customer Payment form i Have subform update Invoice , there i have date field,Invoice number

      • Problem of Import Client Users From CRM and or Expense

        I am premium plan user on Projects. I have about 500 customers on Expense and CRM that integrated with each other. According to at below link, I am trying to import clients from CRM, system not allowed to select any customer. If I import from Expense,

      • Unable to see free plan option

        Hello Zoho Support Team, I hope you are doing well. I am trying to sign up for Zoho Mail, but I am unable to see the option for the free plan. Could you please guide me on how I can access or activate the free plan? Thank you for your assistance.

      • unblock my zoho mail account. outlines@zoho.com

        please unblock my zoho mail account, outlines@zoho.com

      • domain not verified error

        Hi when i try to upload a video from zoho creator widget to zoho work drive iam getting domain not verified error.I don't know what to do .In zoho api console this is my home page url https://creatorapp.zoho.com/ and this is my redirect url:www.google.com.Iam

      • equest to Disassociate Bigin from Zoho One and Migrate to Standalone (Upgrade to Bigin Premier – 3 Seats, Annual)

        Dear Zoho One Support Team, I’m writing to request your assistance to disassociate (remove) the Bigin application from our Zoho One organization while preserving all existing Bigin data. After the disconnection is successfully completed, we intend to

      • SMTP email sending problem

        Hello, I've sent emails before, but you haven't responded. Please respond. My work is being disrupted. I can't send emails via SMTP. Initially, there were no problems, but now I'm constantly receiving 550 bounce errors. I can't use the service I paid

      • billing

        hi, I am being billed $12/year, and I can't remember why. My User ID is 691273115 Thanks for your help, --Kitty Pearl

      • How to add receipts

        How to add receipts

      • Unable to enable tax checkboxes

        Hi Zoho Commerce Support, I'm writing to report an issue I'm having with the tax settings in my Zoho Commerce store. I've created several tax rates under Settings > Taxes, but all of them appear with the checkbox disabled. When I try to enable a checkbox,

      • Zoho Commerce - Enable Company Name and Tax Number collection for B2B orders in Global Edition

        Please enable Company Name and Tax Details option on checkout settings in Zoho Commerce Global Edition. It is still important to collect Company Name and Tax Number for B2B sales in many countries. My business is based in Ireland (in the EU) and I have

      • ZohoSign and ZohoBooks Integration/Workflow

        Hello All, We utilize ZohoSign for signatures on tax eFiles. We utilize Dynamic KBA. Additionally, we use ZohoBooks for invoicing for these services. Is there a way to accomplish the following: Send a copy of the Tax Return, Invoice and eFiles in one

      • Manage monthly tasks with projectsf

        Hi All I run a finance and operations team where we need both teams to complete monthly tasks to ensure we hit our deadlines. Can Zoho projects be used for this. There many finance focused tools but we have Zoho one so want to explore Thanks Will

      • Zoho Suite is very slow

        Since today Zoho is incredibly slow over all applications! What's going on?

      • How can I track which zoho users are actively using Zoho CRM

        I have several licenses of Zoho CRM. We now need to add a new user. I could purchase a new license, but before I do, I would like to see if any of our existing users are not actively using the license assigned to them. How can I determine the activity

      • Is anyone else having trouble saving a custom image in their email signature, or is it just me?

        When I try to save the image I get an error that says "Operation Failed" I opened a support ticket two weeks ago and received a response that it would be debugged, but it still isn’t working

      • Combine and hide invoice lines

        In quickbooks we are able to create a invoice line that combines and hides invoices lines below. eg. Brochure design         $1000 (total of lines below, the client can see this line) Graphic Design           $600 (hidden but entered to reporting and

      • Transaction Locking with the dynamic date

        Is it possible to dynamically update dates on transaction locking. We want to lock transaction x days from today

      • Zoho Devops

        We have a Zoho one account which we have integrated with an SAS educational product, sold on a subscription model, using webhooks and API calls. We make some use of custom fields and cross module lookups and relationships. We utilize CRM, Books and billing

      • Fuel up your sales with the Zoho SalesIQ + Bigin integration

        Hi everyone! We’re happy to bring you the all-new Zoho SalesIQ + Bigin integration. With this, every prospect from your website instantly becomes a contact in Bigin, complete with transcripts and follow-up tasks, so you never lose a lead again. Let's

      • Introducing AI-powered Assessments & Zoho's native LLM, Zia

        We’ve shipped a cleaner, faster way to create assessments in Zoho Recruit. 🚀 Instead of manually building question banks or copying old templates, you can now generate ready-to-use assessments in just a few clicks, all tailored to the role you’re hiring

      • Ability to Reset Visitor Fields During an Active Chat Flow

        Hello Zoho SalesIQ Team, We hope you are doing well. We would like to propose a feature enhancement to Zoho SalesIQ regarding the management of visitor fields within Zobot flows. Use Case: Our bot asks the visitor to provide information about a 3rd person

      • External ID in Zoho CRM

        Hello everyone! We know that Zoho CRM allows you to integrate third-party apps and manipulate data through APIs. While you integrate a third-party application, you may want to store the third-party reference IDs in Zoho CRM's records. To meet this need

      • Some emails are not being delivered

        I have this problem where some of my mail just seems to disappear. When I send it, it appears as sent with no mention of any problem, but my recipient never gets it, not even in the Spam folder. Same for receiving, I have a secondary e-mail address, and

      • New in Zoho Chat : Search for contacts, files, links & conversations with the all new powerful 'Smart Search' bar.

        With the newly revamped 'Smart Search' bar in Zoho Chat, we have made your search for contacts, chats, files and links super quick and easy using Search Quantifiers.   Search for a contact or specific conversations using quantifiers, such as, from: @user_name - to find chats or channel conversations received from a specific user. to: @user_name - to find chats or channel conversations sent to a specific user. in: #channel_name - to find a particular instance in a channel. in: #chat_name - to find

      • Template modifiactions

        Hello, I am struggling with the templates in ZOHO Books. Especially with the placement of some items, like company address, ship to, bill to etc.  For example: One item I like from template X (placement of ship to and bill to next to each other in the

      • Aggregating the First Value in the Group By of a dataset

        Hi I am trying to get the following Aggregate Formula to work in my chart, but cannot seem to get the right format. I have a series of data that I am running an include_groupby and want to SUM only a column in the first row of each group. So for example.

      • Admin Control Over Profile Picture Visibility in Zoho One

        Hello Zoho Team, We hope you are doing well. Currently, as per Zoho’s design, each user can manage the visibility of their profile picture from their own Zoho Accounts page: accounts.zoho.com → Personal Information → Profile Picture → Profile Picture

      • Track Zoho Campaign and Workflow sales impact

        I am attempting to measure the performance of our marketing workflows and campaigns by comparing the date each campaign was sent to a contact with the purchase date of the contact. For example, if Contact A was sent Email A on 9/1 and made a purchase

      • Tables for Europe Datacenter customers?

        It's been over a year now for the launch of Zoho Tables - and still not available für EU DC customers. When will it be available?

      • What is a line break code for zoho?

        Hi, I am archiving data by adding values from a single line field from one form to a multi-line field in another form. So I need a code/function that starts a new line on that multi-line field so it does not just keep adding it on the same line. Example, doing something like this means that it will be on a same line. archive.field1 = archive.field1 + input.Field1 I need a code so the input.Field1 can just start on the next line. Instead of "value 1, 2,3,4,5" It will be: "1 2 3 4 etc.".  something

      • Automatic Project Owner change

        Is there a way to change Project Owner automatically once a specific Milestone in a project is marked as completed. Different Teams are working on projects in our Org, they have their own Milestones to complete and so we transfer the project from team

      • Button to add product to cart

        Is there a way to have a button on a page, that when clicked, will add Qty 1 of a product to the cart?

      • Problem with Submit Button Design

        I have made a template to apply to my forms and under the button controls, I have it set to "standard" and yet it's still filling the container. This is super frustrating and looks weird. Why do we not have full control over button size? How can I fix

      • Zoho CRM- Authorize your Microsoft Teams account issue

        Hi, I tried to link Zoho CRM with Teams and I got the following message: Clicking "Authorize now" sent me to the following page, Microsoft tried to start a session but, after 3 seconds the page closed and nothing happened. I get the same message each

      • Passing the CRM

        Hi, I am hoping someone can help. I have a zoho form that has a CRM lookup field. I was hoping to send this to my publicly to clients via a text message and the form then attaches the signed form back to the custom module. This work absolutely fine when

      • Is there a way to associate an email in ZOHO Main to a Vendor record in ZOHO CRM

        My situation is as below, I have a vendor in ZOHO CRM lets say "Vend A" and an associated contact, "Cont A" If Cont A sends me an email using the email I've registered in the contact record the standard OOTB email sync will work. But the vendor has some

      • Bank charges are applied. Please select a bank account.

        Hello, I'm trying to add bank charges to a customer payment, but I get the error message "Bank charges are applied. Please select a bank account." I found this old thread, where it says that I need to "select a Bank account for the 'Deposit To' dropdown

      • Kaizen #207 - Answering your Questions | Advanced Queries using COQL API

        Hi everyone, and welcome to another Kaizen week! As part of Kaizen #200 milestone, many of you shared topics you would like us to cover, and we have been addressing them one by one over the past few weeks. Today, we are picking up one of those requests

      • Présentation de SecureForms dans Zoho Vault

        Soyons francs : demander à quelqu’un de transmettre un mot de passe ou des informations sensibles n’est jamais une tâche facile. On attend, on relance, parfois de nombreuses fois. Et quand l’information arrive, elle se retrouve souvent dispersée dans

      • Next Page