What's New in Zoho Subscriptions - December 2019

What's New in Zoho Subscriptions - December 2019

Hello Everyone,

We've been busy refining your subscription management experience during the past few months with both feature updates and under-the-hood performance improvements. Read on to know what's new in Zoho Subscriptions this December:

Pause & Resume Subscriptions

One of our most requested features is finally here! You can now pause and resume your customers' subscriptions. Use this feature instead of canceling and re-activating subscriptions for customers who need a temporary break. Pausing subscriptions won't affect your churn reports and can be automated by configuring a schedule. Learn more.




Set a Favicon for Custom Domains

If you've enabled custom domain mapping for your organization, you can take your branding one step further by setting a favicon for the customer portal and the Zoho Subscriptions' web app. A favicon is the logo that appears on browser tabs and will be visible to you and your users whenever you access Zoho Subscriptions and to your customers when they visit the customer portal.



Support for iDeal on the Hosted Payment Pages

The iDeal payment option via the Stripe integration, which was previously available from the customer portal, is now supported on the hosted payment pages as well. It will be available on public hosted payment pages by default if your organization's country is set to the Netherlands and your base currency is Euro. If your organization is not configured this way, you can use API hosted payment pages for customers who are in the Netherlands and have their currency as Euro.

Change VAT Treatments at the Transaction Level

You can now change the tax treatment of individual subscriptions for VAT MOSS enabled organizations. You will also be able to set this tax treatment as the default for customers. These changes are applicable only for the UK and Global editions of Zoho Subscriptions.




Open Hosted Payment Pages on the Same Tab

If you use Zoho Subscriptions' Embed Widget to direct customers to your hosted payment pages, you can choose whether to open a hosted payment page on the same browser tab or on a new tab. Simply change the open_inSameTab node in your widget's embed code to "true" if you want to open the hosted payment page on the same tab as the widget.



Multi-currency Support for Razorpay (Indian Edition)
The Razorpay integration now supports transactions in currencies other than your organization's base currency. With this, your customers will be able to make payments in foreign currencies from invoice payment links, the customer portal and API hosted payment pages. Learn more.

Attach Invoice PDFs to Payment Initiated Emails

The Payment Initiated email that's sent to your customers when they've made a payment via ACH or Direct Debit, can now be configured to include a PDF copy of the invoice along with the email. To enable this feature, write to us at support@zohosubscriptions.com.

Go ahead and give these features a try and let us know what you think in the comments below. We'd love to hear from you. Stay tuned for more updates along with our year-end wrap-up next month. Happy holidays!

Cheers,
Varun Steven
The Zoho Subscriptions Team

    • Sticky Posts

    • What's New in Zoho Billing - February 2024

      Hello everyone, We are excited to share the first set of updates for Zoho Billing in 2024. Read along to know more about a wide range of updates, from the Aging Summary in customer statements to Apple Pay support in Stripe. One-Time Invoice with Plans
    • Zoho Finance Workshop 2023 is coming to the USA. Get exclusive training on Zoho Finance apps, one-on-ones, and more.

      Hello all, We'd like to invite you to our biggest Zoho Finance workshop in the United States. After a brief break, we are excited to be back. This year, we're bringing together our customers and community members for two days of curated hands-on sessions,
    • Zoho Subscriptions wins IDC's 2020 SaaS CSAT Award for Subscription Billing

      Dear customers, We're excited to share that Zoho Subscriptions has won IDC's 2020 SaaS Customer Satisfaction Award! As a team, we cherish each and every milestone with our customer community. And this particular award, focusing on customer satisfaction,
    • Introducing: SMS notifications via Zoho Subscriptions

      Dear customers, We hope you are doing well! We are happy to announce that you can now send SMS notifications to your customers right from Zoho Subscriptions. To facilitate this, we've integrated with Twilio, a leader in the business communication space.
    • What's new this December in Zoho Subscriptions

      The year is almost over and we here at Zoho Subscriptions have released new features and updates on the month of November. Let's take a look at the features we have worked on in the past month. Zendesk Integration The Zoho Subscriptions app for Zendesk allows your customer support executive to access customer details in an instant. You will be able to view the customer information from Zoho Subscriptions right from your ticket view. On enabling the integration, you will be able to: Get your customer
      • Recent Topics

      • Why Document Integrity Matters at Every Stage of the Contract Lifecycle

        Contracts are legal records that must stay authentic and traceable from creation to expiry or termination. In Zoho Contracts, several design decisions focus on protecting the integrity of every document. These measures ensure that no important details
      • affichage pièces jointes impossible

        Bonjour, aujourd'hui je n'arrive pas à afficher ni à télécharger les pièces jointes dans ZOHO CRM. J'utilise Chrome, j'ai vidé les caches et les cookies. Mais cela ne change rien. Merci de votre aide
      • Reminder to renew subscription.

        Whenever I try to add to one of my notes a " renew your subscription" window pops out and won't Close disallowing me to edit. Why should I renew my subscription on an application with at best such bugs and at worse such underhanded ways to force ren
      • Fields not coming through, not pulling data

        Forgive the noviceness of my vocabulary. I am in Zoho flow connecting CRM and Projects. When an opportunity hits a certain stage, it will create the project in Projects, and bring in data from the opportunity. Everything is working, except for two fields
      • Smartsheet Integration

        Has any in the community been able to integrate Zoho Desk with Smartsheets using Zoho Flow? I am trying to get the Smartsheet Row ID based on ticket data and cannot find documentation on the Get Row function for Smartsheet. It is asking for a Query String
      • CRM Campaign - how to mass remove contacts?

        Does anyone have a solution for removing all contacts from a CRM campaign. Seems that one by one is the only option. 
      • Send out follow-up email in the same thread (threaded conversations in individual emails) from Zoho CRM

        Hi, I'm new to Zoho. I'm trying to send individual emails to my leads one by one. And I'll send out follow up email if I don't hear back from them later. However, instead of sending a new email, I want to reply in the same email thread so that the recipients
      • Cadence Support in Zoho Vertical Studio

        We would like to know whether it is possible to create and configure Cadences in Zoho Vertical Studio, similar to the Cadence feature available in Zoho CRM. Please confirm if Vertical Studio supports creating cadences for modules and users, and whether
      • Removing "Products" as mandatory field from Sales Order creation page

        Hello, friends According to our workflow, we should: 1) create Sales Order (Stage "New") 2) call and discuss the Products with a customer (Stage "Communication") 3) add the Products to the Sales Order during the call However, "Products" is mandatory to
      • Zoho Books says "The customer "Hakimuddin P A Ali" already exists. Please specify a different name.""

        One of my transaction is not getting posted from Stripe to Zoho books. I already checked in Zoho books that there is no customer already present in Zoho books with the same name (as the error mentions) I already raised this complaint on Zoho flow portal,
      • Is it possible to automate a file to be directly uploaded to a specific subfolder in Zoho Workdrive?

        I am establishing a workflow so that when a new task is marked "complete", the document submitted in the task (under the "Documents" tab) is automatically uploaded to a specific subfolder in the associated WorkDrive for the project. However, the dilemma
      • Steuerberater der Zoho benutzt in Deutschland

        I write in English because the issue is related to German regulations. Wir sind ein Unternehmen, welches aktuell keine Pflicht zur doppelten Buchführung hat. Aktuell bucht unser Steuerberater jeden Beleg, auch unsere Auslagen. Wir würden dies gerne selbst
      • Why are some folders not showing up as an action trigger in Zoho Flow?

        I am currently working on a flow that automates the process of creating a folder in WorkDrive once a Task List is created. When I am selecting a destination for the folder, some projects are not showing up. I intend to create a folder within a specific
      • Getting Date from PostgreSQL error

        I am pulling data from PostgreSQL table into a CRM record via FLOW but the field is coming out empty. Need some suggestions: Field Type in CRM: Date/Time Field value in PostgreSQL: 2024-12-05 21:06:32.479 Field value in FLOW "Fetch Row": created : "2024-12-05T21:06:32.479382000",
      • Zoho Flow to SendOwl API error

        SendOwl is listed in the apps list of Zoho Flow. When trying to connect through the API with valid key and secret, the error given is: SendOwl says "HTTP Basic: Access denied" It seems Zoho doesn't connect via HTTPS. I've already tried using webhooks,
      • decisions based on content of a ticket

        Hi, I need to create a flow that sends automated email based on the content of a ticket in zoho desk. I have certain tickets that are formatted in a particular way, and contain certain keywords. How can I filter (based on decisions) the tickets based
      • Newline Character "\n" parsing problem in webhooks

        Hi there, I am facing an issue in Zoho Flow (maybe a general issue or maybe only in Zoho Flow): I have this function: void sendListWebhook(string url, list array) { for each arrayElement in array { result = invokeurl [ url :url type :POST parameters:arrayElement.toString()
      • One Company, multi branches, multi warehouses and I need to manage this in one organization

        Dears,  I'm a new user to zoho solutions,  however I found a lot of persons giving a nice feedback about it also a lot of good reviews. I though why we try to move to it in our company. I'm not sure if Zoho could give me all what I need or not that's why I'm going to post in this topic most of the things I know about managing our business to let you ,as zoho experts, tell me if Zoho will meet my business requirements or not. First of all we are a flowers and landscaping company we have like 6 to
      • Migration Evernote

        Bonjour Apres plus d'une dizaine d'année passer avec evernote j'ai décidé de franchir le pas . J'ai débuté par migrer mes notes vers zoho et depuis la migration est bloquée. Impossible d'avoir un retour du support malgré plusieurs mails et tentative d'appel
      • Pushing GCLID info from Gravity Forms to ZohoCRM

        We are switching to Gravity Forms from Zoho Forms and I cannot find any good info on how to make sure my GCLID tracking info is pushed through to the CRM through my new forms. There was an article in the documentation about placing something within the
      • On Zoho Flow, Record deleted trigger from Zoho Creator

        On creating flow in Zoho Flow, when we select app Zoho created, it provides 3 trigger options - Record created, Record updated and Record created or updated We need trigger on "Record Delete" as well, We have a use case to fire our system api if record
      • Zoho Flow Switch On Not Working

        I have created a flow which is when the mailbox address received the email that meet the condition will auto fetch the contact, account and finally create the ticket by using Zoho Desk. When I do a test and debug on my flow it work well as what I expect
      • MS Teams Flow Integration Question

        Where can I find the chat ID for the "Post message to chat" target?
      • Zoho Flow - Access denied to recover recording from call module - OpenAI

        Hi, I am trying to build a Flow to recover recoding when a new call is saved in my CRM. I have integrated my CRM with ringcentral and the recordings are saved in the event. Trigger: When new module entry Step 2: Fetch module entry (Zoho CRM says "permission
      • Unable to send price in big commerce from zoho flow.

        I am creating a flow from zoho flow to create a product in zoho inventory and sending this to big commerce. But the problem is like when ever i send the price its getting error. it require decimal format value if i am sending ${trigger.sales_rate} the
      • Not sending mail to new lead in zoho flow

        I have created a flow in zoho flow and triggered an action to send email notification when the new lead is created but even after user entering the mail id the email is not going to them
      • Access query string from incoming webhook URL in Zoho Flow

        I have a fairly straightforward use case, but cannot find anything conclusive on this subject. How can I simply access the query string of the incoming webhook request in Zoho Flow? I am attaching the Deal ID to the end of the request like: https://flow.zoho.com/762439902/flow/webhook/incoming?zapikey=1001.0dec2d7dd15080c464a13925275f0129.448c23ee219c545c89f5a178456cfc8b&isdebug=false&dealID=${Deals.Deal
      • Unable to access my Zoho forms account

        For some days now, I haven't had access to my Zoho Forms account. I keep getting an error that says, "You are an inactive user in your organization" via the mobile app and "You don't have permission to access this organization" via the web. I was removed
      • Identify Unused Deluge Functions in Zoho CRM

        Hello Zoho Support Team, I would like to request a feature that helps administrators identify unused or rarely used Deluge functions in Zoho CRM. Currently, Deluge functions are distributed across different areas, and there is no centralized overview
      • Update on V2 API End-of-Life Timeline

        Dear Users, Earlier this year, we shared the launch of the V3 APIs and requested users to migrate from the older V2 APIs by December 2025. We have received valuable feedback from our users and partners regarding their migration timelines. We are happy
      • Run a workflow after record merge

        Hello, We are wondering if there is a way to trigger a workflow after two records are merged? We have a sms service that use to text back and forth with Prospects and Contacts. To make it easy for our users, we automatically create them in this other
      • Live webinar | The Evolution of Zoho Show: 2025 Feature Recap

        2025 has been a year of exciting updates and features for Zoho Show. From advanced design and formatting tools to smarter presentation delivery, enhanced collaboration, and AI-powered features—along with the launch of our desktop apps, Show has continued
      • Batch Tracking custom function

        Hi fellow zoho users, We have our ecommerce site setup to shopify. I have some products I want to add batch tracking too, my only issue is that it breaks our shopify workflow (create sales order, invoice, payment, package) because it requires us to manually
      • Include Suggested Articles in New Ticket Email

        When someone creates a new ticket, is there any way to include recommended knowledge base articles (like the ones Zia Suggests) in the email notification to the user? When they're waiting for a reply, it would be nice to have sent them some recommended
      • Zoho Flow + QuickBooks Estimates – Line items not created from CRM subform

        Hi everyone, I’m trying to create QuickBooks Estimates from Zoho CRM Quotes using Zoho Flow. I’m aware that Zoho Flow’s native “Create Estimate” action does not support multiple line items, so I followed the community guidance for Invoices using a custom
      • SAP S/4 HANA Integration via ZOHO Flow

        Hi How do I change the SAP Client ID while creating a new connection ? MY client ID is 421. I believe the client id should be an input field for length 3 numbers rather then a drop down to select from a fixed set of values. Thanks
      • VLOOKUP FUNCTION PROBLEM

           Hello, i have a problem with the VLOOKUP  function in my sheet http://public.sheet.zoho.com/public/tonimoreno/indicemasacorporal2 in cell D2. This function doesn't work correctly and always returns the last content of the range. Can you help me?
      • Zoho Flow Completely Broken?

        Since December 13th, 100% of our flows have stopped working completely. Nothing is working or triggering??? I called support & sat on the line with them for 2 HOURS until they finally concluded it was a back-end problem on their end?? Now i'm calling
      • Print / Export full Dashboard page

        Hello Zoho team, It is currently only possible to print/export one component of a dashboard at a time. Requesting the option to print/export a full dashboard page with all components to a pdf or picture. Doing through the browser doesn't give good results.
      • emails duplicated in my outlook client

        Hello I am just new here and I have a litle problem that I do not find how to solve. I sumarise here after. Your help would be very appreciated. I have just recently contracted this zoho mail servicesservices as an initial evaluation yesterday night. I then:   - opened a free account  - created 1 initial email address ..........@domain.com  - created a second email address ..........@domain.com - proceeded with the config instructions (checking the ownership of my domain, changing MX etc... ) as
      • Next Page