Announcing Bigin's integration with Zoho Directory

Announcing Bigin's integration with Zoho Directory

As a Bigin admin, you play an important role in managing your organization's user accounts and ensuring secure access to important data. To streamline and enhance your user management operations, Zoho Directory can be a powerful tool. Zoho Directory offers a range of advanced features, including IP restriction, password policies, multi-factor authentication, and Active Directory sync. In this post, we'll discuss how you can leverage Zoho Directory to perform these operations effectively and secure your Bigin account.

1. IP restriction 

With Zoho Directory, you can enforce IP restrictions to allow access to Bigin only from specific IP addresses or ranges. This helps protect your organization's data by ensuring that users can only access Bigin from approved locations. You can easily configure IP restrictions within Zoho Directory's user management settings, providing an additional layer of security.

2. Password policies 

Implementing strong password policies is vital for maintaining the security of your Bigin accounts. Zoho Directory enables you to define and enforce password complexity rules, such as minimum length and character requirements. By configuring these policies, you can enhance the overall security posture of your organization and reduce the risk of unauthorized access.

3. Multi-factor authentication (MFA) 

To add an extra layer of security to user logins, Zoho Directory supports multi-factor authentication. You can enable MFA for Bigin users, requiring them to verify their identities through a secondary method, such as the following options:
  • Authenticating with our industry-standard authentication app, Zoho OneAuth
  • Enabling hardware-based MFA with YubiKey
  • Using authenticator apps like Google Authenticator or Authy
This significantly reduces the chances of unauthorized access, even if the user's password gets compromised.

 4. Active Directory sync 

You can synchronize user accounts, groups, and attributes between your existing LDAP and Zoho Directory, enabling centralized management across platforms. This integration ensures that changes made, such as user additions or modifications, are automatically reflected in Bigin, saving time and reducing administrative overhead.

5. Single sign-on 

Zoho Directory supports single sign-on (SSO) integration, enabling seamless authentication and session management across multiple applications, including Bigin. By configuring SSO, users can log in once using their credentials and subsequently access Bigin and other integrated applications without needing to provide their login information again.

6. Web session management  

Zoho Directory provides comprehensive session monitoring capabilities, such as the following:
  • Session lifetime - Users will automatically be signed out of their accounts after the defined period.
  • Session timeout - Users will signed out of their accounts if they stay inactive for longer than the defined period.
  • Concurrent sessions - Users will be allowed only the chosen number of active sessions at a time. 

7. User session history 

Zoho Directory keeps a record of user session history, allowing you to track and review past sessions. This feature enables you to monitor user behavior, investigate any suspicious activities, and perform audit trails if required. By having visibility into past sessions, you can maintain accountability and identify any security incidents or policy violations.
 

To add Bigin to Zoho Directory, follow these steps: 

  1. Log in to your Zoho Directory account. Once logged in, navigate to the Zoho Directory Admin Panel.
  2. In the Admin Panel, look for the Applications section.
  3. Within the Applications section, search for "Bigin" and click on the Add button to initiate the process of adding Bigin to your Zoho Directory.
  4. Follow the on-screen instructions to configure the settings for the Bigin integration. Choose any of your Bigin accounts displayed, or create a new one. Click Next.
  5. In the next screen, select the Bigin users you wish to add to Zoho Directory, and click Yes, add.
  6. Once you've completed the configuration, Bigin will be added to your Zoho Directory.
  7. You can now manage user access and permissions for Bigin through the Zoho Directory Admin Panel. You can assign users to Bigin, control their roles and privileges, and ensure secure access to the application.

 
 
As a Bigin administrator, you can significantly improve the security and access management of your company's data by utilizing Zoho Directory's advanced user management features. From implementing IP restrictions and enforcing password policies to enabling multi-factor authentication and syncing with Active Directory, Zoho Directory provides comprehensive tools for effective user management. You can protect your organization's data, streamline user management, and ensure a positive user experience in Bigin.

Thank you,
Sai Shree | User Education
      • Recent Topics

      • Is Desk Down?

        Across department - always an error. [Status Mode] - error [Table View and the rest] - working
      • How do I change the wording of the tile of SignForm?

        When my user opens a SignForm url, the title that is presented is always "SignForm signer Information" and a form is displayed asking for the username and email address. This can be confusing to the end user. How can I change the title at least (Or at
      • How to link tickets to a Vendor/Vendor Contact (not Customer) for Accounting Department?

        Hi all, We’re configuring our Accounting department to handle tickets from both customers and vendors (our independent contractors). Right now, ticket association seems to be built around linking a ticket to a Customer / Customer Contact, but for vendor-originated
      • Unify Overlapping Functionalities Across Zoho Products

        Hi Zoho One Team, We would like to raise a concern about the current overlap of core functionalities across various Zoho applications. While Zoho offers a rich suite of tools, many applications include similar or identical features—such as shift management,
      • Automation #7 - Auto-update Email Content to a Ticket

        This is a monthly series where we pick some common use cases that have been either discussed or most asked about in our community and explain how they can be achieved using one of the automation capabilities in Zoho Desk. Email is one of the most commonly
      • Ticket to article and Ticket to template

        Hello! I would like to know if it is possible (and how) to do the following actions: 1. To generate an article from a ticket (reply + original message) 2. Easy convert an answer to an email template
      • Is there API Doc for Zoho Survey?

        Hi everyone, Is there API doc for Zoho Survey? Currently evaluating a solution - use case to automate survey administration especially for internal use. But after a brief search, I couldn't find API doc for this. So I thought I should ask here. Than
      • WebDAV / FTP / SFTP protocols for syncing

        I believe the Zoho for Desktop app is built using a proprietary protocol. For the growing number of people using services such as odrive to sync multiple accounts from various providers (Google, Dropbox, Box, OneDrive, etc.) it would be really helpful
      • Change the "from" field

        Hello, I used some random word to create the account ID to later host the domain based emails. That username shows up in the "from" field on test emails. How do I change that to a custom one, like first name/last name or business name? I tried to create second user and "named" it the way I want and it worked to a degree, although the "from" field shows all lower case letters, while original had some capital letters. So the "all-low-case" is another issue I am having... Thank you
      • [Free Webinar] Learning Table Series - AI-Enhanced Logistics Management in Zoho Creator

        Hello Everyone! We’re excited to invite you to another edition of Learning Table Series, where we showcase how Zoho Creator empowers industries with innovative and automated solutions. About Learning Table Series Learning Table Series is a free, 45-60
      • How to use Rollup Summary in a Formula Field?

        I created a Rollup Summary (Decimal) field in my module, and it shows values correctly. When I try to reference it in a Formula Field (e.g. ${Deals.Partners_Requested} - ${Deals.Partners_Paid}), I get the error that the field can’t be found. Is it possible
      • Zoho Creator to Zoho CRM Images

        Right now, I am trying to setup a Notes form within Zoho Creator. This Notes will note the Note section under Accounts > Selected Account. Right now, I use Zoho Flow to push the notes and it works just fine, with text only. Images do not get sent (there
      • Error Logs / Failure logs for Client Scripts Functions

        Hi Team, While we are implementing client scripts for the automation, it is working fine in few accounts but not working for others. So, it would be great if we can have error Logs for client scripts also just like custom functions. Is there any way that
      • Zoho Books blocks invoicing without VeriFactu even though it is not mandatory until 2027

        I would like to highlight a very serious issue in Zoho Books for Spain. 1. The Spanish government has postponed the mandatory start of VeriFactu to January 1st, 2027. This means that during all of 2026 businesses are NOT required to transmit invoices
      • Problem : Auto redirect from zoho flow to zoho creator

        Hi there, I've been waiting for zoho team to get back on this for last couple of days. Anyone else have the problem to access zoho flow? everytime I click on zoho flow it redirects me to zoho creator. I tried incognito mode but it still direct me to zoho
      • Why am I seeing deleted records in Zoho Analytics syncing with Zoho CRM?

        I have done a data sync between Zoho CRM and Zoho Analytics, and the recycle bin is empty. Why do I see deleted leads/deals/contacts in Zoho Analytics if it doesn't exist in Zoho CRM? How can I solve this problem? Thanks
      • Zoho Books is now integrated with Zoho Checkout

        Hello everyone,   We're glad to be announcing that Zoho Books is now integrated with Zoho Checkout. With this integration, you can now handle taxes and accounting on your payment pages with ease.   An organization you create in Zoho Checkout can be added to Zoho Books and vice-versa. Some of the key features and benefits you will receive are:   Seamless sync of customer and invoice data With the end-to-end integration, the customer and invoice details recorded via the payment pages from Zoho Checkout
      • Sync Issue

        My Current plan only allows me with 10,000 rows and it is getting sync failure how to control it without upgrading my plan
      • Add Zoho PDF to Zoho One Tool Applications

        It should be easy to add from here without the hassle of creating a web tab:
      • JOB WISE INVOICE PROCESS

        I WANT TO ENABLE JOB WISE TRACKING OF ALL SALES AND PURCHASE
      • PDF Template have QTY as first column

        I want to have the QTY of an item on the sales orders and invoices to be the first column, then description, then pricing. Is there a way to change the order? I went to the Items tab in settings but don't see how to change the order of the columns on
      • RAG (Retrieval Augmented Generation) Type Q+A Environment with Zoho Learn

        Hi All, Given the ability of Zoho Learn to function as a knowledge base / document repository type solution and given the rapid advancements that Zoho is making with Zia LLM, agentic capabilities etc. (not to mention the rapid progress in the broader
      • In App Auto Refresh/Update Features

        Hi,    I am trying to use Zoho Creator for Restaurant management. While using the android apps, I reliased the apps would not auto refresh if there is new entries i.e new kitchen order ticket (KOT) from other users.   The apps does received notification but would not auto refresh, users required to refresh the apps manually in order to see the new KOT in the apps.    I am wondering why this features is not implemented? Or is this feature being considered to be implemented in the future? With the
      • IMAP mail after specify date

        Hi My customer's mail server is on premise and mail storage is very huge. So It never finish sync. and finally stop sync. Cloud CRM have a option like zoho mail sync mail after some date.
      • Claude + MCP Server + Zoho CRM Integration – AI-Powered Sales Automation

        Hello Zoho Community 👋 I’m excited to share a recent integration we’ve worked on at OfficehubTech: ✅ Claude + MCP Server + Zoho CRM This integration connects Zoho CRM with Claude AI through our custom MCP Server, enabling intelligent AI-driven responses
      • Search Bar positioning

        Why is the Search bar on the far right when everything is oriented towards the left?
      • Import Error: Empty values for mandatory fields - Closing Date

        Hello, I've tried multiple times to import a CVS Potential list from another Zoho account. But the error message I get is: Empty values for mandatory fields - Closing Date There are valid dates in this field, so I don't understand why this error messages
      • Feature Requests - Contact Coloured Picklist Visibility & Field Visibility During Ticket Creation

        Hi Desk Team, I have 2 feature requests for you. Since Coloured Picklists are now available in Desk, It would be great if the colours were visible on the Related Details (Contact Information) when creating a ticket. In the screenshot below, I have 2 fields
      • Accounts Receivable Balances Differs in Balance Sheet, Customer Balance Report, AR Ageing Summary, and AR Ageing Details.

        Hello Zoho Accounts Receivable Balances Differs in Balance Sheet, Customer Balance Report, AR Ageing Summary, and AR Ageing Details. Please clarify and fix the issues here. Thanks
      • How to integrate XML with Zoho CRM

        Hi, I have an eCom service provider that gives me a dynamic XML that contains order information, clients, shipments... The XML link is the only thing I have. No Oath or key, No API get... I want to integrate it into Zoho CRM. I am not a developer nor
      • Feature Request - Ability to Customise Contact Info Card on Ticket Details View

        Hi Desk Team, I've added a "Contact Priority" and "Account Prioirty" field and it would be very useful to agents if they could see that information in the Contact Info card on the Ticket Details view. It would be great if we could choose some fields to
      • Zoho Flow integration with Facebook Messenger and Whatsapp

        Hi there,  any plans of adding integrations with Facebook Messenger and Whatsapp into Zoho Flow? Seems that more and more business are delivering automated updates such as "your order is received",  "your order has been shipped" and so on via these two platforms. Not sure if Whatsapp has the API access needed i am pretty sure that Facebook Messenger has... Kind regards Bo Thygesen 
      • Campaigns unsubscribe/manage preferences links

        Hi, Where can I edit the unscubscribe and manage preferences link in the footer of the email. I would like it so that when you click 'manage preferences' an form opens up that allows the person to choose what type of emails they do and don't wish to
      • email address somehow still not verified (?!)

        L.S. After creating a new email template in CRM I was about to send a group email to my clients, then Zoho CRM announced that they would change the sender address to some kind of Zoho-e-ddress because my email address "has not been verified". Not only
      • Marketing Tip #17: Add credibility to your online store with Review Widgets

        One of the fastest ways to build trust in an online store is to show real customer feedback right where people are deciding to buy. Third-party widgets let you embed things like Google Reviews, Instagram feeds, or even a WhatsApp chat button. These add
      • adding several team members to an Opportunity

        How can we add several team members to one opportunity for collaboration? I have researched and only found something called Deal Team which I cannot find in my CRM to configure.
      • Bulk update Profile Permissions

        Dears, What should we do if we add new forms or reports and need to update more than 20 permissions? Updating them one by one feels pretty harsh, doesn’t it?
      • Filter in fields from Jira extension

        We have installed the Jira extension so we can maken Jira issues from Zoho desk. In Zoho desk I can also see the Jira issue status for example but I can not filter on this field. I would like to setup an filter showing me the closed Jira issues. How can
      • Zoho Creator customer portal limitation | Zoho One

        I'm asking you all for any feedback as to the logic or reasoning behind drastically limiting portal users when Zoho already meters based on number of records. I'm a single-seat, Zoho One Enterprise license holder. If my portal users are going to add records, wouldn't that increase revenue for Zoho as that is how Creator is monetized? Why limit my customer portal to only THREE external users when more users would equate to more records being entered into the database?!? (See help ticket reply below.)
      • Link Contacts to Billed Accounts

        Hello, I want to do a survey on all my customers of 2025. For that I want to select all contacts linked to accounts who where billed in 2025. How to I create this link to I can then use Zoho Survey with this database of contacts?
      • Next Page